PepperfryReviews 281

We have very bad experience with service lady named Sonia. She just cheated with us. She did not tell us all main policies clearly. She just has to sale the product and earn some bonus. After placing the order, we came to know dangerous policy. Though we pay full money, we can not expect good service as everything will go as per their policies only. No value for customer opinion or expectations. Wallet usage policy is just radiculus. First time in life, we came to know in case of usage of wallet balance in % type. That is pepperfry inappropriate policy. Also if we place order, we don't have have any choice to cancel the order(aftet 1 hour also, just disgusting)
Please you don't make such mistakes by purchasing furniture from pepperfry

My experience has been crazy and very frustrating with them.

Their customer service is horrible.

Delivery staff is worst ever. Liars.( Read below, if you want to know why)

Delivery management - dont event ask about it, never ever on time.

I placed an order with them for Victoria Corner Stand, order number *******. It was supposed to be delivered to me between June 11 to June 14th.

Their delivery boy called me and told me that they have some commute issue so it will be delivered by 15th. But, they did not delivery by 15th. So I called them and told them to check.

I heard from Customer service that their system shows that delivery attempt was made on 14th and no one was available( What the F).

Anyways. I told them I never left home and I kept my phone on and I checked with my Apartment Security as well, no one came to delivery. So can you send it now. They said, it will be delivered shortly.

Another day goes by.on 16th I call them and they say they will delivery tododay.

16th morning - I get a call, that delivery will be done in 30 minutes

16th afternoon, no sign/ no calls

16th evening - no sign

16th EOD.#$#@ F) them. I call them to cancel my order.

And what I hear is, we dont care if you received product or not, your order can not be cancelled.

So here you go everyone. Never ever buy anything from them. Better to spend more money and buy from a reliable service provider or shops.

Shocking that they have 2 stars. I was a normal customer with a valid question. Their site was super buggy, their items are 2x the price & shipping times are double for what I can get in other online retail stores. So what am I paying this money for then? I know - BAD CUSTOMER SERVICE. One curious question for which they just didn't have the spine to answer properly and kept copy pasting the same response. I felt like even a robot would have altered its responses but these people were just horrible. Just NEVER purchase from here.

All the Users, please refrain from using pepperfry. You have better options available like amazon, flipkart, fwd and others. Pepperfry is a trap. They will show you different stuff on site and send other. I have ordered Beige color sofa order# *******that suits my interior but they have sent dark yellow one
With one cushion missing and when I called them they keep arguing thats its beige. And were told thay cant do anything. Their customer care and personnel are really pathetic and have no. Customer sense.

I really request you all to not fall in trap with discount or offers as product is not worthy.

The worst online experience i ever had or will have. We ordered dinning table from pepper fry, just after one day of installation from carpenter chair got broke. Luckily by god grace my husband sitting on chair didnt get injured because of support of wall.
Immediately i raised return request, Can you imagine these pepper fry stupid customer care idiots mailed us "This is wear and tear case so cant be considered as return product.
We called these idiots multiple times and told we are ready to pay more please replace at least chairs because its not safe to sit on them.
I got the same answer from these idiots.
Can anybody make me understand how a product (furniture) can be used in one day by customer and make it fail.
What kind of disgusting policies these people have to cheat people.
It really disgraceful. I warned them i have to take juridical action, they told they know the consequences.
Please if some one can suggest whom to approach. Whether consumer forum would be the right place?
Its not about few bugs, its about our rights and about their FRAUD market. I really appreciate amazon and flipkart in this regard, at least they provide quality product

Wonder how these folks can be successful with such pathetic service and arrogant attitudes. On 12th of August i placed on order for a Bed which later we realised will be delivered much later than we needed and we had ordered the wrong item (Metal when we wanted wood). So called the call center to cancel the order. "No you cant cancel" "No you will not get a refund" "No I cant escallate" " No we cant resolve this" You have to wait for delivery to cancel. These were answers I got 2 days after I ordered. Upon much pleading I was told it is policy that one cannot cancel the order after 2 days even if the item is not even shipped! Fast forward on 2nd September Sunday morning, the delivery happens. Upon unpacking we find the item is substandard in quality. The metal sheet used will bend only with the weight of the mattress!... Now i immediately request for cancellation and return. The delivery person agrees to take it back. But then I get a call from the call center *******6157) Why do you want to return? I let the person know the reason - Sub standard quality being the main, doesn't match the quality expected for the money paid. "You cannot cancel" " we will not accept return" " No we cannot do anything" " No i cannot escalate" "No I will not initiate refund" - Except saying "go to hell" the person said everything else. Finally I did not take delivery and returned the item. Since then for the past 3 days I have been trying to get in touch with these folks on phone - not accessible... emails has only one response - "our standard policy and product is up to the mark - rest assured!" Rest assured with what loss of Rs. *******/- and nothing to show. I even gave an option that I dont want a refund and willing to buy something else for the same amount. But there has been response to this offer. NOW I AM STUCK WITH NOTHING HAVING SPENT *******/- MORE THAN 3 WEEKS AGO. ORDER NO. ******* WHICH IS SHOWING INVALID ON THE PHONE APPLICATION. Trying the numbers *******6157, *******7393, *******7379 & *******8595 for the past 3 days...

I have ordered an engineered wood book shelf from pepper fry this January (6months back). The shelves inside is bent and doesnt seem to be of good quality. I have requested for a resolution since the warranty is of 3 years. However the customer care executive told me its wear and tear issue and denied the replacement / refund for the item.the initial reason they have told me was that its was due to monsoon its showing the damage when I questioned it they have changed their answer to wrong usage I questioned that as well saying bookshelfs are meant to hold books and it should do that properly they changed the answer to wear and tear and hence warranty is void
Such a stupid customer care and after sales team along with sub standard poor quality items gives the customer a night mare and absolute headache! Worst experience Order # *******