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The overall reputation of the company reflects significant customer dissatisfaction, primarily stemming from poor product quality and inadequate customer service. Common concerns include extensive delivery delays, unresolved complaints regarding defective items, and a lack of responsiveness from support teams. Customers frequently report frustrating experiences with returns and refunds, often feeling ignored after multiple follow-ups. While a few positive comments regarding product variety exist, they are overshadowed by the prevailing sentiment of frustration and disappointment. This suggests an urgent need for the company to enhance its service protocols and improve product quality to regain customer trust.
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I've ordered a cotton XXXL bean bag worth 3500/- for my husband as a surprise gift but size is bit smaller for him and fabric is rough. I wanted to return but they directly said we are unable to help you regarding this issue. Atleast they could have given me some suggestion or replacement to bigger size or they can trasfer the money in my wallet after returning the product so that i can buy something else but the man on the phone is simply refusing to help me. They just don't care about customer after they deliver there $#*!ty products.
Please don't buy anything from pepperfry.
Firstly if you want to cancel your order before it is delivered, there is no cancel and refund. If cancel before ship then have to pay a cancellation fee of 2.5%. There is return after delivery only if the product is damaged or else you are stuck with it. They say we have mentioned in the terms and conditions which most of us don't read.
Then the amazing cashback offers. They make you a real fool by providing you 20-40% cashback at the time of register. If u think u r getting a great deal and order a costly product to use the cashback later, u r wrong.
* You can avail only 25% of the cashback on your next order.
* Cashback offers have timelimit which u can use for only 15 days or so.
I feel really sorry for the people who have faced such isuues and then looking for the feedback from the victims.
I'm one of the victim. Please don't think it as Amazon or flipkart and order blindly. Sadly I fell for their hoax.
Please read the fine print, I have been a victim, ordered and cancelled within 5 minutes after realising my error of size of the product and got charged INR 500, shame on you pepperfry, one cannot call, emails are not responded and refund came after 3 days with a deduction. Sort your act and stop cheating customers #neveragainpepperfry #pepperfry great way to loose a customer!
I ordered a trundle bed for my kids. I was shocked and disappointed to see the quality of the furniture. Further, the size was completely different from what was mentioned on the website. The customer care is pathetic with no one picking up the phone. Have vowed to never buy from pepper fry again.
Furniture isn't of good quality. Plus they take 100% of advance. Once they take advance they deliver product in worst manner.
I ordered a study lamp cost 1300 inr, Got delivered today. When opened the box it was full of papers, I thought papers might be there for the protection but when checked thoroughly there was nothing inside it. They just sent me papers for 1300 rupees.
JUST DON'T BUY FORM PEPPERFRY...!
Do not order if you are not sure about it. Because the return is not pathetic over here. If you do not like this product by its look you can not return it..
I had recently purchased online the above product end of June and delivered in 18th Aug. Products arrived damaged pack and reported them and there. But they promised the packing is good so no damage anticipated. They claim that they QA check. Unfortunately when the carpenter opened and fixed the stuff and found totally damaged and neither replacement offered Nor any compensation on time waste and their customer commitment. Finally today 2 sep they are taking it back and promised a refund. At last the consumer is at loss with time and delivery charge and assembling fee. I strongly suggest not to order from Pepperfry. At least as a customer satisfaction a senior manger should have been communicated with customer for customer retention.
KR
S. Kumar
I had INR 1152 cashback amount which is expiring in 7 days and then when I tried to purchase another item, they are by default giving INR 50 od discount and mentioning "Wallet Balance Can Not Be Used For COD Orders." SCAM SCAM SCAM
Thanks
Biswajit Roy
Had bought wooden bookshelf 1 year back. After receiving the delivery came to know how cheap material is been used, the back of the shelf is literally cardboard like material, it's that thin! I tried to make peace even with that. Just after 6 months, there was white fungus growth over it... had to clean it all the time. This year too as monsoon have approached, experiencing the same problem, have to clean it almost everyday. Finally decided to seek help online, but learnt that many costumers are facing the same problem, n there's no solution from the company or so... I hoped I had read reviews first, no wonder it has 1.2 star rating.
Ordered an office chair worth rupees 5500/- from pepperfry.com. It has a warranty of 1 year. Chair's back broke after use of 1.5 months with me using it with a weight of 55 Kgs (light weight). I tried to contact pepperfry's customer support but they do not attends call directly and push us for call back request. And off course, they never call back, they don; t reply to emails as well. WORST services.
Please do not buy anything from pepperfry. This is the worst online furniture site and you are deceived once you pay for the product. I purchased MIMI shoe rack from Mintwud thru pepperfry and the carpenter was unable to do the assembly due to manufacturing defect but however he forcibly fitted the part through hammering. After assembly I found that the doors are misaligned and scratching with the body base. Please go for Godrej Interio or Zuari or Kurl On or Nilkamal directly through their sales outlet.
I have to get rework done all products to reinforce bought from Pepperfry, dining table, Kids beds...
Defective product and refusal to support the customer. When complaint was raised the product was in warranty. But pepperfry sells substandard products.
The ottoman that we bought was of the worse quality whose legs were very flimpsi and irrepairable it has got a lot of immbarresment for us so many time the worst product.
I haven't seen or experienced such a bad app and even the staff, the table that i ordered was damaged and they were not even accepting their fault and was saying that we will not exchange even when their staff told that it is damaged, Worst app ever
Terrible company. I sent them proof that the products are not as per specifications and any person would easily tell the difference. But, they conveniently chose to ignore and refused refund/exchange. Also, prices look below. 22% discount on Amazon on the same product.
Extremely poor quality... looking at this bed... I will never recommend or buy anything from pepper fry, don't get fooled by the designs it's a big fraud site... They fool you for your money and give cardboard quality furniture... Not even mdf... extremely bad service as well
Once you place the bed you can't move as it will fall apart... What crap!
Bought a bed in October 2019. After 6 months the inner plank of the beds have cracked and one of them have broken in 2 piece. When contacted the customer service with pictures and within warranty period. The response was very sad and they refused to repair or get it exchanged. Very Poor quality of the materials being selled by Pepperfry. Beware of these fraudsters.
Answer: Worst possible policy and customer service - how can you trust for online buying.
Answer: Don't buy it from pepperfry. They don't take any ownership ofquality... bad customer service
Answer: It is absolutely crappy. Please purchase from Urban Ladder or the brick and mortar store rather than them.
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