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Pepperfry

1.4

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Pepperfry Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily stemming from poor product quality and inadequate customer service. Common concerns include extensive delivery delays, unresolved complaints regarding defective items, and a lack of responsiveness from support teams. Customers frequently report frustrating experiences with returns and refunds, often feeling ignored after multiple follow-ups. While a few positive comments regarding product variety exist, they are overshadowed by the prevailing sentiment of frustration and disappointment. This suggests an urgent need for the company to enhance its service protocols and improve product quality to regain customer trust.

This summary is generated by AI, based on text from customer reviews

service
127
value
122
shipping
123
returns
116
quality
121
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India
1 review
1 helpful vote
Follow vijaya m.
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I've ordered a cotton XXXL bean bag worth 3500/- for my husband as a surprise gift but size is bit smaller for him and fabric is rough. I wanted to return but they directly said we are unable to help you regarding this issue. Atleast they could have given me some suggestion or replacement to bigger size or they can trasfer the money in my wallet after returning the product so that i can buy something else but the man on the phone is simply refusing to help me. They just don't care about customer after they deliver there $#*!ty products.

Date of experience: September 17, 2020
India
1 review
0 helpful votes
Follow Harry S.
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Please don't buy anything from pepperfry.
Firstly if you want to cancel your order before it is delivered, there is no cancel and refund. If cancel before ship then have to pay a cancellation fee of 2.5%. There is return after delivery only if the product is damaged or else you are stuck with it. They say we have mentioned in the terms and conditions which most of us don't read.
Then the amazing cashback offers. They make you a real fool by providing you 20-40% cashback at the time of register. If u think u r getting a great deal and order a costly product to use the cashback later, u r wrong.
* You can avail only 25% of the cashback on your next order.
* Cashback offers have timelimit which u can use for only 15 days or so.

I feel really sorry for the people who have faced such isuues and then looking for the feedback from the victims.
I'm one of the victim. Please don't think it as Amazon or flipkart and order blindly. Sadly I fell for their hoax.

Date of experience: September 14, 2020
India
1 review
2 helpful votes
Follow Amit R.
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Please read the fine print, I have been a victim, ordered and cancelled within 5 minutes after realising my error of size of the product and got charged INR 500, shame on you pepperfry, one cannot call, emails are not responded and refund came after 3 days with a deduction. Sort your act and stop cheating customers #neveragainpepperfry #pepperfry great way to loose a customer!

Date of experience: September 11, 2020
India
1 review
0 helpful votes
Follow Swati B.
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Wrong furniture sent
September 11, 2020

I ordered a trundle bed for my kids. I was shocked and disappointed to see the quality of the furniture. Further, the size was completely different from what was mentioned on the website. The customer care is pathetic with no one picking up the phone. Have vowed to never buy from pepper fry again.

Date of experience: September 10, 2020
India
1 review
0 helpful votes
Follow Aditya K.
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Don't buy from pepperfry
September 10, 2020

Furniture isn't of good quality. Plus they take 100% of advance. Once they take advance they deliver product in worst manner.

Date of experience: September 10, 2020
India
1 review
0 helpful votes
Follow Sakshi G.
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Received Empty Box
September 6, 2020

I ordered a study lamp cost 1300 inr, Got delivered today. When opened the box it was full of papers, I thought papers might be there for the protection but when checked thoroughly there was nothing inside it. They just sent me papers for 1300 rupees.
JUST DON'T BUY FORM PEPPERFRY...!

Date of experience: September 6, 2020
India
1 review
0 helpful votes
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Return is pathetic
September 5, 2020

Do not order if you are not sure about it. Because the return is not pathetic over here. If you do not like this product by its look you can not return it..

Date of experience: September 5, 2020
India
1 review
0 helpful votes
Follow Sreekumar P.
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I had recently purchased online the above product end of June and delivered in 18th Aug. Products arrived damaged pack and reported them and there. But they promised the packing is good so no damage anticipated. They claim that they QA check. Unfortunately when the carpenter opened and fixed the stuff and found totally damaged and neither replacement offered Nor any compensation on time waste and their customer commitment. Finally today 2 sep they are taking it back and promised a refund. At last the consumer is at loss with time and delivery charge and assembling fee. I strongly suggest not to order from Pepperfry. At least as a customer satisfaction a senior manger should have been communicated with customer for customer retention.
KR
S. Kumar

Date of experience: September 1, 2020
Indiana
1 review
0 helpful votes
Follow Biswajit R.
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Cashback is a Scam
September 1, 2020

I had INR 1152 cashback amount which is expiring in 7 days and then when I tried to purchase another item, they are by default giving INR 50 od discount and mentioning "Wallet Balance Can Not Be Used For COD Orders." SCAM SCAM SCAM

Thanks
Biswajit Roy

Date of experience: August 31, 2020
Hong Kong
1 review
0 helpful votes
Follow Yugandhara K.
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Worst quality.
August 29, 2020

Had bought wooden bookshelf 1 year back. After receiving the delivery came to know how cheap material is been used, the back of the shelf is literally cardboard like material, it's that thin! I tried to make peace even with that. Just after 6 months, there was white fungus growth over it... had to clean it all the time. This year too as monsoon have approached, experiencing the same problem, have to clean it almost everyday. Finally decided to seek help online, but learnt that many costumers are facing the same problem, n there's no solution from the company or so... I hoped I had read reviews first, no wonder it has 1.2 star rating.

Date of experience: August 29, 2020
Germany
1 review
10 helpful votes
Follow Yash G.
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Ordered an office chair worth rupees 5500/- from pepperfry.com. It has a warranty of 1 year. Chair's back broke after use of 1.5 months with me using it with a weight of 55 Kgs (light weight). I tried to contact pepperfry's customer support but they do not attends call directly and push us for call back request. And off course, they never call back, they don; t reply to emails as well. WORST services.

Date of experience: August 26, 2020
India
1 review
0 helpful votes
Follow vineet s.
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Please do not buy anything from pepperfry. This is the worst online furniture site and you are deceived once you pay for the product. I purchased MIMI shoe rack from Mintwud thru pepperfry and the carpenter was unable to do the assembly due to manufacturing defect but however he forcibly fitted the part through hammering. After assembly I found that the doors are misaligned and scratching with the body base. Please go for Godrej Interio or Zuari or Kurl On or Nilkamal directly through their sales outlet.

Date of experience: August 24, 2020
India
2 reviews
1 helpful vote
Follow SENJAM S.
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I have to get rework done all products to reinforce bought from Pepperfry, dining table, Kids beds...

Date of experience: August 23, 2020
India
1 review
0 helpful votes
Follow M S.
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Defective product and refusal to support the customer. When complaint was raised the product was in warranty. But pepperfry sells substandard products.

Date of experience: August 21, 2020
India
1 review
0 helpful votes
Follow JAYA S.
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The ottoman that we bought was of the worse quality whose legs were very flimpsi and irrepairable it has got a lot of immbarresment for us so many time the worst product.

Date of experience: August 20, 2020
India
1 review
0 helpful votes
Follow Sunayana J.
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I haven't seen or experienced such a bad app and even the staff, the table that i ordered was damaged and they were not even accepting their fault and was saying that we will not exchange even when their staff told that it is damaged, Worst app ever

Date of experience: August 20, 2020
India
1 review
0 helpful votes
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Almirah
August 10, 2020

Lovely product. Product which I have purchased was fantastic. I like it soo much. Looking dashing. Love it

Date of experience: August 9, 2020
India
1 review
3 helpful votes
Follow Cherian G.
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Terrible company. I sent them proof that the products are not as per specifications and any person would easily tell the difference. But, they conveniently chose to ignore and refused refund/exchange. Also, prices look below. 22% discount on Amazon on the same product.

Date of experience: August 9, 2020
India
1 review
1 helpful vote
Follow DHEERAJ N.
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Poor quality
August 7, 2020

Extremely poor quality... looking at this bed... I will never recommend or buy anything from pepper fry, don't get fooled by the designs it's a big fraud site... They fool you for your money and give cardboard quality furniture... Not even mdf... extremely bad service as well

Once you place the bed you can't move as it will fall apart... What crap!

Date of experience: August 7, 2020
India
1 review
9 helpful votes
Follow Ahmed A.
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Bought a bed in October 2019. After 6 months the inner plank of the beds have cracked and one of them have broken in 2 piece. When contacted the customer service with pictures and within warranty period. The response was very sad and they refused to repair or get it exchanged. Very Poor quality of the materials being selled by Pepperfry. Beware of these fraudsters.

Date of experience: August 7, 2020

From the business

Online Furniture Shopping in India: Shop from our online store in India for Furniture, Home Decor, Furnishings, Kitchenware, Dining, Housekeeping, Hardware and Lighting Products at best prices.? 95,000+ Choices? No Cost EMI? Easy Returns


pepperfry.com
Albany, NY, United States
+197
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