Peoples Jewellers

Awful - Zero Brand Confidence and Zero Accountability

No where in my brain did I think, oh this thing is going to randomly break just outside the return window (60 days) after 3 months and will stop working as advertised so I should buy a warranty in case.

It is extremely disheartening to have brand trust and in a person who sells you something, be completely wiped away when the product was clearly designed to break just outside the return window. Other words, the company basically says "sucks to be you" should have paid more for our breakable item because we don't have the confidence in our own products to include any product lemon understanding without you having bought a warranty with your bad product purchase.

The logic of having to ALWAYS pay extra at the start because their products are THAT bad - it astonishing to me. Peoples stands by their 60 days - and that's all you can expect their products to last.

Full Story:
When I bought my chain I explained to the store clerk that I'm buying this chain for a pendant and plan to wear it every day, in the shower as well, I explained all this and she sold me a study box chain design with adjustable size and a little heart pendant on the end.

Within 2 months, the adjustable part got loose - which I was never warned could happen. But I was away working on a cruise ship and could not return it at the time. And the little heart on the end just broke off one day before I'd had it for like 3 months when going to use it normally.

When I had a chance to bring it in store to see what they could do, I was met with generic corporate answers. The chain cost more to repair than buying a new one, and I'd still have to pay for the protection plan on the new one.

The most disheartening and dishonest jewelry sale I have ever experienced.

I had the worst experience with Peoples Jewellers Online. I ordered a package expecting home delivery, but instead, it was misdirected to a random UPS Access Point without my consent. When I went to the store (Dollar 'N' Plus, ******* 64 Ave, Surrey, BC V3W 1Z1), they had no idea about my package!

Customer service provided misleading information, wasted my time, and offered no real solution. My package is now lost, and I have received zero accountability from Peoples Jewellers. This is completely unacceptable for a company handling valuable items.

I would never trust them again.Absolutely horrible experience! 👎👎👎

Beaware of Peoples Jewellers scam,never ever listen to their 0% interest scam,
Am the victim of their 0% #interestdeal
I went to buy some jewellery for my wife as a wedding anniversary gift in #December2023 and one of their salesperson told me about that deal of 0% interest for #2years,i got that deal and buy more than $2500 jewellery for my wife but in january 2025 i got email from #flexiti (to whom they have contract for financing) that due to no payment you charged with interest of $ 1000
I was shocked 😲 and when i contact them they said you have 1 year contract instead of 2years,might be some typing mistake of salesperson so contact #PeoplesJewellers they will help you,i go to the #Peoplesjewellers store and they said contact with customer service,i call them and the lady listen my whole story and said we will help you it might be salesperson typing mistake,but after about half an hour of talking the customer service lady shut her mouth and didn't even listen to me neither end the call,so i call again #flexiti and they said only #PeoplesJewellers can help you as its their error,if they correct this mistake then you will pay at the promised date not before.so am like a hamster in a wheel.they didn't help me at all.

So save yourself and your hard earned money from #peoplesjewellers scam.

I would never go back to Peoples Jewellers store. In the Scarborough Town Center the Ladys tried their best to fix the problem and I Paid what I initially agreed with.

I would like to start my comment by thanking Thalia, who works at Peoples Jewellery located in Hill Crest Mall, for helping me choosing the perfect Christmas gifts. She helped me taking the correct choice of gift based on my relative's personality, age group, and character. Thalia is a very professional person who can definitely answer all your questions and fulfill your request. I highly recommend her.

Forced refund and refused service to help complete a new order so I could get the Boxing Day discount took my money holding it for 3-5 days so I'll have to use alternative money to order a second time to get what I want if I still want to this company is trash and their service is terrible don't not buy with peoples

I purchased a necklace for my wife as a Christmas gift, after receiving an email telling me 'order today and have it before Christmas'. That was Dec 19th. The delivery date was showing Dec 24th, so I paid the extra $$ for 'express shipping' that would get it here Dec 23rd. The order sat for two days without any action, then I receive an email today, telling me it will be delivered December 27th. Called customer service and spent a half hour on the phone, only to be told 'it's not our fault, and you should contact UPS'. So not their fault they shipped the item out the day they told me it would be delivered here? They refuse to cancel and refund this due to their policy of needing to do so within 60 mins of the order. So basiclly I need to follow their rules, and they can make up their own rules and change my order details on the fly. Asked to talk to the supervisor who said it's 'not their fault'. Told I will get a call back in 2-3 days.

Giving them a 1 star, only because I can't go lower, and based on a complete lack of customer service and false advertising. Do yourself a favor and avoid Peoples

Sales agent says for 1500 purchase there is a equal payment for 24 months,after I finish choosing,it turn out only 12 months equal payments and they don't even accept the 50.00 coupon code and 100.00 code as well on using flexiti so this both company are partners in ripping off people please go somewhere else as long as not on this 2 company People Jewellers and flexiti card.
I will provide proof of purchase and coupon codes emailed to me when request. My email *******@protonmail.com

Purchased a bracelet today, paid on visa, transaction was confirmed but the printer didn't work.
The manager then said it didn't go through even after the sales person verified it as well as myself showing the statement.

They told me to come back in a few days and it may show on their system. Missed anniversary dinner, dealing with this now for awhile.

Never go back, they are unorganized, unhelpful, will ruin your experience.

Took a necklace in to be repaired was assured a call with estimate. No call. No estimate, 6 weeks later.
Poor customer service

My husband bought me a family ring several years ago. One of the stones fell out and so the ring was catching on everything. I brought it in to get it repaired. It would cost me over $600! Apparently, the claws & stones are not covered under this warranty…like, really! I have told my husband to never purchase anything from Peoples Jewelers again. The warranty isn't worth the paper it's written on. So I took my ring to a local gold smith in town, they will replace the emerald & fix the ring for $40. Granted it's not a real emerald, but I highly doubt that the original was a real emerald either. Especially since the ring was only $235 to start with. Shame on you people's, I will be sure to tell everyone I k ow not to deal with you

I am disappointed and will not be buying jewelry from this point forward from People's. Poor customer service with children's earrings. They charge 50$ for a replacement backing and do not fix broken jewelry unless you have purchased a warranty. The receipt and date of purchase should be considered especially when the items are purchased for young children.

Took a watch into the Sherway Gardens store for repair early Aug. 3 times told it would be back but got only excuses. Now 1 month later still not done. DO NOT EVER BUY OR REPAIR ANYTHING AT PEOPLE'S.

Got a diamond engagement ring with some type of warranty for diamond.
Two diamonds fall out. I take it in and they tell because I did nor bring it for its yearly check not covered. So I pay to get diamonds replaced Ring sitting in my jewelry box for a year and two more diamonds are out.
Last service I had claws were inspected?
Really Have not worn for a year.
Garbage jewelry overpriced. Terrible customer service at South Center mall Calgary

Today was the first time I used their website for purchases. I found their site easy to navigate and they had a large amount of stock to pick from. It was great that I could enter what I was looking for in the search bar and it narrowed it down to exactly the type of jewelry I was looking for. They had fantastic photos and details and I was able to find just want I wanted very quickly. It was even on sale. Even check out was easy. No hidden cost. Everything was easy peasy! I will definitely go back to their site for more orders.

Went to People's Bramalea City Centre and wanted to buy a watch. Found it. At checkout I was asked for my phone number. I replied I do not give it out. The clerk replied - then I cannot sell you the watch! I said good bye then and left very upset! I called customer service and all the girl said was - we collect information on those who purchase!
I am totally never ever going to Peoples again!
What a stupid policy! Are we in a country where we need to provide ID to purchase things!
No!

I was given a necklace for Christmas present. Only wearing it for 3 to 4 times the clasp broke. I have to pay 57.00 to get it repair because I don't have their insurance. I had jewelry repaired no matter when I bought it or if I don't have insurance. After going into the store in Metrotown Alex was no HELP. I WAS TOLD TO CALL 1 800 number which I was put on hold for hour and half. To find out they will do nothing. Hour and half that I will never get back. I will never purchase anything from People or People related companies. Worst ever. I just looked at other reviews and majority are bad to worst. I wish I had known than I could have saved my time and headache on hold. Do yourself a favor avoid People and their related companies. If I could I would not even put one star but there no choice.

People's Jewellers Georgian mall, Barrie. Terrible service, left waiting, people being served who just got there when others were waiting. Staff wasn't interested in me when she found out my price range. She didn't stop to think about whether I would be a return customer later. I won't be. Went to Charmed diamond and the service was 100% better. Will definitely return to Charm. Peoples made me feel like they didn't want to wait on me. Not a problem they won't have to.

I sent my wedding ring to be engraved and my engagement ring to be cleaned 5 weeks before my wedding. I was told it would take 3 weeks. After 3 weeks it still hadn't left their workshop so the store put a rush on it. It was shipped 3 days after my first call to the store. I called again on the 5 days later to see where it was and I was told it had been shipped and they would call me. I contacted them again 2 days after that and complained and finally they realized the shipment from their repair shop has been lost by UPS!

So 3 days out from my wedding and I don't have a ring. I will never get my engagement ring back and although they are rushing to replace the ring, I have not received any other form of compensation for the loss of such a special piece of jewelry. I was just fobbed off with a weak uncaring sorry.

I have learnt my lesson, I will never shop at Peoples Jewellers again and I recommend you don't either.