Peoples Jewellers

I would not have given people the 1 star if I had the option to opt out, take a read about my friends journey working with peoples... the customer service was absolutely terrible. The entire engagement process went poorly from October 2019 up until June 2020. The bride has been engaged this entire time with no ring/no temporary replacement, and it has been a rollercoaster attempting to work with the customer service of Peoples Canada (Calgary Market Mall, Calgary South Center Mall and Calgary Chinook Mall).
While acknowledging the current circumstances, People's has proved to have low quality rings, set to a high price.
1. Ring sizing had to be redone more than 3 times (6 week increments for wait time)
2. Center diamond fell out 45 minutes after being on possession, after waiting 2 months for it to be properly sized (low quality), just to have it sent back a fourth time.
3. The halo was bent (low quality) one week after she finally received the ring People's took it upon themselves to bend the halo back into place in front of us with a pair of pliers (genuinely shocked as the customer service staff stated that this was normal and that this is happening due to the ring style choice... my argument for this is, it is their job to help inform their customers of all styles for a $3000 ring, not just push for a sale)
Preceding this incident, the bride selected a new ring on February 17,2020 to have a more "sturdy" ring and she still has not received it, even though they phoned to inform that the ring had arrived on June 19,2020... the wedding is August 15 and this is absolutely unacceptable regardless of the COVID circumstances, why notify an excited and waiting bride for more disappointment? She's been engaged for 8 months but only had the ring for 3 weeks... The staff has not been understanding at all and state to the bride "sweetie this happens"

Furthermore, we have decided to take our business to Spence Diamond; they worked with us efficiently, communicatively, and showed us that they genuinely care that we are happy with the ring we select. I would not recommend People's Jewellers Canada for any type of jewelry due to the entire experience with the customer service staff. They showed that they did not care about making this moment special during the entire process, and were disrespectful when problems with their jewelry arose this should not be happening due to the quality of the jewelry.

This is not a reputable company, and the time wasted at all three Calgary locations with the ingenuine teams of staff has been turned around by going to an entirely different company.
Here are some photos, always remember to read the reviews before purchasing a piece of jewelry that is so precious in meaning; Peoples will never be the place to go, the last 8 months of hope have proven this.
I do not wish this experience upon my worst enemy, do yourselves a favour and look EVERYWHERE before committing.

I ordered two rings for each of my daughter's with real ruby and garnet gemstones with diamonds in between. It took a very long time to arrive and they came separately about a month apart. My daughter then ordered me a matching ring with genuine stones. The stones were very differently coloured than the rings I ordered. Much paler.

4 months after receiving her ring, my daughter noticed the two diamonds were missing from her ring. I contacted People's and they refuse to fix it because they do not provide any type of warranty in this case. They said I would have to pay for any repairs myself.

The ring is obviously poorly made and the gem quality is questionable. The zero undisclosed warranty is a great disappointment and would normally have been an indicator of something not quite right.

I had originally purchased a Diamond ring for my grand daughters graduation gift. I mistakenly thought that this would be delivered on time. Not only did I get a delivery date over a month out, but then got an email stating it would be a minimum another month just to be shipped, not even delivered. This is totally unacceptable. I told them to cancel my order and refund my monies immediately only to be told I only had 1 hour after the initial purchase to cancel. They certainly had no issues taking my money! After having dealt with Peoples, I'll never ever purchase anything here again. I'm so very sad and upset about this. Thanks for ruining my grand daughters grad, in amongst all the other going on.

I have ordered a neckless from here on April 19th for my mum for mothers day. It was expected to be arrived on the 8th of May. The shipping kept changing the day it was supposed to be delivered. I got an email saying there was a notice left for the necklace but I have never received it. Til this day I still haven't gotten the necklace I have spent over 300$ on and I am beyond outraged. I will never buy anything from Peoples Jewelers again.

I bought an $800 dollars ring for my wife to give her as a gift and i had ordered it online.
The package came damaged.
When i called peoples and comllained about it. They said well its not our fault and is the ring damaged?
I said i am not an expert but would like to have it inspected. The lady on the other end said why... when its not damaged. I said i dont know that so i would like to have it inspected. She refuseed to and said its *******@UPS fault for damaging the box.
No one is taking any responsibility. I dont want this product anymore.

I placed an order online March 21st, everything went through fine, money was taken from my account no problem. An hour later I receive an email stating myi order has been cancelled. I call and ask why, they tell me it was "flagged" for incorrect billing information. I triple check my info, verify with the bank all my info is correct and call them back stating they clearly made an error. Which was eventually discovered they had made and admitted to the error. I ask them to re-instate my order since they already had my money... they wouldn't do this and told me I would have my money within 1-3 business days. Fast forward two weeks later and I had still not received my money back... I had to call 9 times, and finally they took care of it over the phone and I had my money.

So I place another order, with a human this time, verified all the information is correct... my email confirmation says 10 business days just for processing, but their online portal says 1-3! I call, do live chat, call... and STILL get told two different things! I'm supposed to be planning a proposal but I can't do that if I can't even get a correct time frame from the seller!

I'd give less than a star if I could, if my eventual fiancee didn't eyeball and adore this ring so much I would gladly take my business elsewhere!

Got a bracelet for Christmas, needed 2 links added as it was a bit small, took in it Boxing day and was told 2-3 weeks, after 2 weeks I checked and was told "it's due back Jan 17th, which would be the 3 week mark. Called again few days after the 27th, now I'm told they have no time on when it will be back. This is the worst customer service! If you sell something knowing that some people need adjustment to sizing, you should have a better turnaround. At this point I just want my husband to get his money back and we'll go somewhere else. I DO NOT LIKE People's Jeweler... Go to Michael Hill, much better customer service.

This watch was a Christmas gift, bought because it's advertised as a diamond watch. Went to 2 different Peoples and both stores said they are not diamonds, testing as sapphires! I called head office, spoke to customer service, said a specialist would call me. Been nearly 2 weeks and after chatting to inquire another time, still no response. This is terrible service and for a retailer who prides themselves on superior quality and integrity and perhaps false advertising... be cautious.

Brought in a ring that my mom gave me it's a combination of a Sapphire, and Diamonds had it checked needed prongs and sizing, 3 weeks ago employee checked it verified what I needed ( had it check by another jewelers just to compare) well no calls from them called twice, first call nothing second call in progress, then nothing, went in today Ottawa store, was told oh! The "master jeweler" said their was more work to be done more prongs were Broken, by now I have lost my patience, 2 employees making excuses one of them is the one who verified it at the beginning, then the manager stepped in no one knows what to say except we will contact you on Tuesday ( Nov 12) will c what will happen it is already a $800 repair

Don't buy your jewellery at Peoples Jewellers because they are selling really poor quality, I brought a diamond ring there. After one year, the the diamond fell off. Brought back to store to have it fix, the sale person said it's not cover by Peoples because I did not bring back the ring for inspections every 6 months. When I brought it the sale person told me that diamond is a life time warranty with Peoples Jewellers. I told the sale person that inspection or not inspection, the stone still fell when the ring is poor quality.

Terrible. I went to the physical store in Oshawa to have a ring resized. The store employees told me to return the ring and reorder it in the correct size. I do this and for two months, and multiple phone calls to their customer service line later, I still do not have my money back, despite the store having their product back. People's Jewellers owes me a significant amount of money, but doesn't seem capable of figuring out their own system so that they can give me the money I am owed. Every time I call I get told to wait a few days and the money will be returned, but I have yet to see any progress with this complaint. Seems like the company just doesn't care that they have essentially stolen from a customer. I no longer have the ring as it was returned to the store and I no longer have my money as they refuse to give it back. Just today I was on the phone for an hour and a half with no resolution. They said they would call me back in 10 minutes, it has now been almost an hour. I doubt I will get a call at all.

We purchased a ring for our daughters graduation and she didn't want to wait to have it sized by people's so we went to a local company this jeweller butchered my daughters ring and stole a small diamond which we had to retrieve from him. After all this happened I went to People's just to look at what the ring was supposed to look like and the manager asked if we needed help. I explained what had happened and she quickly exchanged the ring for a new one without even having the recipt on us. If you need a jeweller see People's.