Peoples Jewellers

My son went in today to buy an engagement ring the service was a joke very poor, they were on there phone not interested in him at all, an older couple walk in they all rushed to try to help them, joke on you Michael Hills was exceptionally grateful for the 5000 sales and treated my son so well shame on you, we will never recommend your company

Awesome ring...loving it.Thankyou Peoples Diamond Jewellers. Please access below YouTube video for review.

https://youtu.be/yTK1CHkWErM

I sent out my wedding ring to be sized, they took pictures and inspected it for any damage before sending out and I have those pictures in my email inbox directly from them. I wait over a month before hearing that the ring needs $450 of repairs. I only paid about $200 for the ring back in 2013 and paid $95 for the lifetime warranty. They tell me this damage is not covered and send it back. They refuse to do anything, if I take a replacement ring I'd have to pay the warranty fee again based on the new price of the ring which puts the warranty up to $155. On top of that the store manager tells me these now $500 rings are inferior products and will only last a couple years so I'll likely need to replace it again and buy another warranty every few years. So much for LIFETIME protection plans. They also claim the manager is not trained to look for damage even tho she was able to work the microscope they have at the store and show me this damage so she's clearly capable. Why inspect it and take pictures if they're not gonna look for damage? Why offer a lifetime protection plan that literally says "all necessary repairs from normal use are covered" but then turn around and say even tho they believe the damage was caused from normal use they won't cover it? I have no options because I can't wear this ring if it won't fit me and the $95 lifetime warranty is now void. My ring has no value now and if I pay $155 again for the protection plan I'm paying more than the ring was worth just in plans that I already know won't cover the ring the next time it needs fixing.

I brought in my wedding rings to replace lost small diamond.I was quoted 1000$ by phone.I waited a long while to hear from them so i went in to store to see what was up with my rings and they were there already.I did not receive call that rings were ready. I was then told it would be 1800 plus dollars and tax. This is not right! I had no choice to pay or else leave my wedding rings there (this year marks my 30th anniversary).Will not be going back!

I put in a man's necklace for repair, a very heavy weight gold that was purchased 41 years ago. The repair was shoddy workmanship, I was not happy and returned to be fixed. Now People's Jewellers trying to give me a light weight necklace that is same style but weight of Gold is less. This is fraudulent and they say because I do not have original paperwork showing weight that they can do nothing. How can a jewellery store get away with this. We have purchased many items over the past 41 years from People's but we will not again. I asked customer service to have their management look into but they are doing nothing to investigate. Beware and insist your Gold is weighed before you hand it over to this company.

Never written a customer complaint in 35 years of being an adult - well done Peoples Jewelers for inspiring me to do so! Bought a bracelet on-line for my daughters 21st birthday - pretty important (for us at least). Got a notification a day later that the item wouldn't ship until a month later - after my daughters birthday. Contacted their customer 'disservice' and was told that I could only cancel within the first hour of placing the order. They apologized many times but the best they could do was put a request in to cancel the order and couldn't let me know when or if it would be successful. This is the sort of satire I used to laugh at as content from classic British sitcoms - however this is a corporation doing business in the 21st century. Thank you Peoples Jewelers, your stupefyingly low levels of customer awareness and support are truly monumental.

I purchased a pair of Disney (Minnie Mouse) earrings from People's Jewellers. I just spoke with a clerk and they want me to pay the full price of earrings to get it repaired or they would give me a store credit for half of the price of the earrings. Only if I can show the receipt. I purchased them on line and do not have the receipt any longer. They have proof on their computer but that apparently isn't good enough. My granddaughter wore them once to the Disney show and had a nap with them on. The bow fell off after one day. I would suggest to all to rethink any purchase from People's jewellers. They do not stand behind their products at all. Where is the customer service? Definitely not at People's Jewellers. I have purchased many things in the past. I would never purchase anything from People's again. GOOD LUCK to anyone purchasing anything from them if they run into a problem. I would give them a rating of zero.

I purchased my wedding band from Peoples and had it on my finger in August 13,2022 - October 28th 2022 one of the diamonds fell out. As i have a warranty that i paid about 300$ for i took it in that day and they sent it off...The date to receive it back was scheduled for December 16,2022. I called on that day because i had been tracking and the repair and didnt see any progress. Called the store and was advised that it would be up to 12 weeks! 3 months...i only had the ring on my finger for just over 2...I asked if i could just come in because i had a warranty to get a replacement and was told I could trade UP.like what the hell Peoples Jewllers...this is unacceptable service...i have purchased a warranty and ur taking over 3 months to replace one little diamond...WILL NEVER PURCHASE HERE AGAIN

Made a purchase online, they didn't send a confirmation email after but they charged my visa immediately and it was not a "pending charge" it posted immediate, trying to follow up with them is a nightmare they have know acknowledgment of the order being placed but somehow charged my visa. The process for reversing this with them is ridiculous, I feel sorry for anyone who has to go down this road to get your money back from them specially at Christmas.

Me and my partner we went there yesterday in people's jewellry in richmond outlet around 6:15, just to ask how does it work for the trade in and we just wanna clarify and the lady was on duty is not helping us and she doesn't even know what she's saying. And then we ask her the receipt if she can print it out she said "do you wan't me to do it "now" we said yes. She doesn't wanna do it, and she being mean too. She is Indian.

I purchased a ring from their website just over two months ago as a gift. Unfortunately, we found out that it was too big for the recipient just past the 30 day return period, so I've been trying to exchange it since then to get the right size. I was informed that I would have to exchange the ring in person despite living an hour away from their nearest store. When I got to the store, I was hoping that they could simply take he returned ring and order me a new one in the right size. However, I was told I would get an egift card within 48 business hours and I would have to reorder it myself once I got the gift card.

I was already frustrated by this since I bought the ring on sale and now have to pay more for it just to get it in a different size, but it gets worse. The ring went completely out of stock online, and after those 48 business hours were up I still have no refund. I messaged a chat representative today to ask about my missing egift card and they informed me that it will actually be a refund to my credit card within 14 days. I called customer service to complain that it's been a month since my issue occurred and I still have no money and no ring, but they said that since I'm getting my money back there's nothing else they can do for me. I will definitely be purchasing a ring from a different company for the gift, and furthermore, I will never shop here again. Overall, what should have been a simple exchange turned into a disaster that customer service seemed to care very little about.

I had a great experience in People's Jewelry store Hill crest mall Richmondhill. Ms. Sholeh M was so accommodating and very helpful to my queries. I go there for my jewelry purchase and she always gives me brilliant ideas. She is so patient and follows up my order perfectly. For next visit, I recommend that you look for Sholeh M to get the best choice.

Terrible experience trying to get a refund for goods returned via their website. Their 5 days to process and 7 days to refund is not the truth - it's actually 30 days to process plus an additional 7 business days to refund... I'm still waiting for mine. Also no ACTUAL humans to speak to.

Title sums it up. Bought a ring on April 9 and it had to be sized. Clerk said 3 to 4 weeks which seemed a long time. Then the repair order said pick up date would be May 28. The clerk said to disregard the May date as it would be done much sooner. Four weeks later I went to check on the progress. They had not even sent it out for the repair yet! Here we are on May 26 and it is finally ready. Had the clerk had not promised it sooner, and/or the ring had been sent for repair in a timely fashion, this would not have been an issue.

So far I've bought three earrings from them and two are already falling apart. Literally. Bought my mom two earrings within a 3 month time span for Christmas and Valentines since I (honestly) was not sure what else to get her. She's does not wear earrings much and only wears them during special occasions. This is relevant bc, in the few months she's own them, she only worn each about 3 times. The problems with each one:
Pearl earring: pearl disconnect from the actual stud
Hoops: was at a bday party when we noticed her left earring was gone(thankfully it was a small backyard so we found it quickly) tried to put it back on and realized the clasp is loose, quite literally does not close properly.
Contacted their customer service chat line, they asked basic questions (name, order number, problem, etc) only thing is, it took then 5 mins in between each question to respond. By the time she tried to give me a solution it was already 35 mins in just for her to tell me to go to an inperson shop.

My ring bent and lost diamonds just over a year after buying it. Go in to get it fixed. Get turned away or pay to replace each Diamond because we weren't notified we had to come in every 6 months for a Diamond check to be covered under warranty. Then we were told to leave and come back when the manager would be in but they were uncertain what day he would be back. The sales person just shrugged her shoulders and said she couldn't do anything for us.

We will never go back. Take it as a lesson learnt.

My husband got me a new ring and it needed to be sized down one size. We were told a date it would be back. That was almost a month ago so we are heading to 75 days for a sizing. We could have rebought the ring online and selected the size within a week.

I ordered a set of earrings, ring and necklace, my order never arrived and Peoples was not responsible, also the customer service is very poor and sometimes rude.