Peoples Jewellers

I have only had good service from Peoples. I bought a ring set 4yrs back. It was expensive for sure. But I get free maintenance and dipping of all 3 rings with no issues. I keep all my receipts and bring them in each time I send them away. I always get my rings returned shiny and beautiful. I have no complaints.

Ordered a bracelet before Christmas, then after Christmas get the notice that in fact it is no longer available and order canceled

I purchased an engagement ring from them online for Christmas. The item bought had a delivery guarantee by December 24th. Upon actually purchasing it the order completion was set for January 4th and delivery by January 6th. Upon contacting customer service the said it's due to the supplier being overseas and there is nothing they can do. They offer false services and products and I will never buy from them again

Hudband bought me a necklace from Peoples for our anniversary on April 21,2021. Brought in today and asked for a repair coz it broke. So I found out that if I didn't buy the lifetime warranty, I have to pay for the repair which is $70+GST. Life time warranty is $139.00 with GST. Can u imagine it broke less than a year and I have to pay for repair? We're not sure if we did bought the warranty. So we either pay for the Repair or warranty, so we ended up paying the warranty. What kind of policy is that? There should be a free fix within a year. Not satisfied with the service. I should have trusted the review saying that The same necklace broke right away. I'm just disappointed. Not buying from
People's jewellers anymore. Not good customer service and crappy policy of 60 days free repair, what jewelry will broke in just 60 days? Unless you break it intentionally, quality issue or wear it everyday.

People's Jewellers in Guelph are a pathetic organization which has absolutely no concern for its reputation. When you read the reviews on this site, it is easy to understand why. My partner's earrings fell apart after 3 months of light usage and the store's response was — too bad. They apparently have no capacity to make repairs in Ontario as the earrings were sent to BC. A very minor repair on 1 hoop cost $150. Aside from the cost, they failed to contact us twice and told my wife to wait until they contacted her. She insisted that they check to see if they were back from repair and finally agreed to look. Guess what — they were there. This is a dysfunctional business — stay away. Please!

I ordered a ring for my partner for his birthday. His first ring from me. After several days of chatting with agents (who all told me different things), phone agents and going to a store, I picked out a ring to surprise him that I knew he would love!

I gave him the surprise on his birthday which was a big fake diamond ring and in the box contained a paper showing the ring, the size, and the delivery date of October the 14th.

Today this morning (5 days after placing an order) they tell me they cancelled my order because it's out of stock!

All the agents have the same attitude. "We're refunding your money, pick something else!"

Don't let these guys trick you! They don't care about your special occasions! Their strongest quality is disappointment.

On a side note, I found something that was $50 more than the original one I purchased. As a solution asked for them to give it to me for the same price and "they can't do that because it's not the same item" but the item I want, is not available.

I still have yet to tell him that he's not getting it now!

What a disappointment for such a wonderful birthday surprise!

The ring is still available to order in all sizes on the website so I'm just one of a few people that are going to end up with the same result!

:(

My husband purchased jewelry for me last Christmas. One piece was a beautiful necklace. On Dec. 26th I was wearing it and it broke. (fell to the floor) as I was attempting to show it to my sister. This was not a cheap item. When I returned It I was told it had to be sent out for repair. I decided to choose different jewelry instead of waiting. One piece was a pair of round, small, sparkly earrings. I wore these and loved them until the stem came out of the back of the earring. I returned these and was told it would cost approximately the value of the earrings to have them repaired. I asked for an exchange but was told no. I called customer care and was told I should have bought extended warranty. Very rude! Quality is very important to me. I have dealt with Peoples for years and am very disappointed! Customer satisfaction is what its all about!

I love their jewelry but... 99% of the time when I shop there the service is honestly dreadful. The people working there are always super pushy (I get that they work commission but they're often rude and far from being polite). I've never gone in and felt like the staff were nice or that I had a great experience with them. Really a shame because I would rather spend my time and money elsewhere with staff who are kind and respectful to their customers.

Went to people's yesterday to buy my husband a replacement wedding ring. It is our 10 year anniversary this weekend. It was a surprise, so I didn't know ring size. It first took me 10min to even be allowed in the store as both entrances were blocked because of covid. I paced around the front of the store waiting to be called. ( no customers in the store, just staff) someone also walk up and they let them in right away. So I walked up and said hi again. I was told someone will be with me in a moment. So far I do not feel this is a good start. I entered and explained to the lady my situation. We continued to go through mens rings, me asking questions along the way. She wasn't very knowledgeable and didn't seem bother asking one of the 4 other people working there. So, I asked her, "you guys must be really busy?"She said "yes we are tring to fill online orders." I then decided on a ring and double checked than I could bring it back for resize or exchange if need. She told me I could not have the ring, until my husband came in and got sized and then it would take at least 3 weeks to arrive. When I asked why I couldn't just pay for this ring, so I have something to present to him on our anniversary and it suppose to be a surprise. She shrugged her shoulders and told me to come back with my husband for resize. Nice surprise! Thank you peoples for wasting my time and consider online purchases more important, then face to face. If that is the case, get rid of your store fronts, because people don't generally like driving far to get treated like crap. Feeling defeated, I left the store and went to Charmed Diamond centers around the corner. 2 people greeted me and immediately and let me in. I explained everything I need. They had no problem with exchange/sizing. I chose a ring and was out of there in 10min with no issues. Seriously Peoples jeweller! You guys do not deserve to be in business! I will never shop there again and will continue to tell others to go somewhere else. I would not give any stars, but that is not an option on this site.

My common law purchased a ring from Peoples, we live in a remote location and with Covid, stuff was taking up to a month or more to arrive, so he purchased in time to propose on his DECEASED moms birthday. I immediately noticed it was too high of a setting (No where on the website shows a side picture of the ring and how high the setting is). He sent it out, there was a postal error, and the ring returned approx. 1 week later. We fixed this, resent it and it was returned with a letter stating we are at 55 days, and can only exchange up to 60 days, that we got AFTER the 60 days. They say they will still accept an INSTORE exchange, the closest store to me is 12 hours away and in another province. With covid and where I live, we are still shut down at the border, and have to quarantine for 14 days upon return home. You would think someone would have some compassion and understanding and over ride that, but nope, all they are worried about is this one sale, instead of repeat sales later.

Horrible customer service, it is always the customer's fault for everything. In December 2020 I went to their store in Cross Iron Mills Mall. Ring was fine at the time, but has lost diamonds several times in the past and had to be repaired. This time we were told they were going digital, we no longer need to bring documents of the lifetime warranty, it all went under a telephone number. Normally they would fill out the document and give us a receipt, but this time she did not give us anything. This made sense at the time, due to the pandemic. But off course, in six months as we were due to check the ring again in June 2021 they had no record of us going there since 2019. Lady in Sunridge Mall was extremely rude, she absolutely refused to check a telephone number and only eventually checked my papers. But even before cheking them she told me I had to pay for repairs and this time the ring had lost a diamond, again.

Expensive jewellery with defects. Poor service. Over Priced. Bad experience at more than one outlet.

I bought my fiancé a ring. Five months later a stone fell out. People's says anywhere from 30-180 days to complete the repair under warranty. They will not even hazard a guess as to when it may be done. A month later, we checked on the status of the repair. They had no information on the status and were not willing to check. We are now on a hunt to try and find someone who can tell us what's going on and when we will get his ring back. Absolutely the worst service I've ever had. Do not shop there.

Unfortunately 1 star is as low as you can go. They recently closed out local store which means a lot of folks who purchased from Peoples are high and dry on their maintenance which was a big selling point. Next store is a several hour commute, which isnt practical for many. Its incredibly frustrating as we paid a bit for lifetime maintenance.

I made a online order and my pendant was never delivered to me the stud earings were bigger than my face and j wanted to return them. I issused a return but then i was told to keep them but still get the refund. I even have the screenshots of the chat. Then i never received the refund and when i caled they hung up on me 3 times and this whole thing was labeled as miscommunication even though i provided them screenshots.

Bought a 3799. 00 bracelet for a birthday gift for my husband, now it is 1779. 00, and I can't return it or get my 2000. 00 back because it is over 30 days but not 60 - had to order early to make sure I got it, and couldn't get it from the stores cause they are closed, and now they won't honour the difference.

I purchased a ring for my mother for Christmas, and one of the stones fell out after only 3 months. The ring was less than $200, but they wanted $400 to replace it because they had to reset the other stones and retip the claws. This sounds like both poor craftsmanship and all around bad quality. If the ring needs further repairs, I will be taking it somewhere else, and I'm NEVER purchasing anything from people's again.

My "sterling silver" ring changed colour but People's would not even allow an exchange. AVOID THIS COMPANY at all costs. It's a shame that the company is named "peoples" when that's the last thing on their priority list. Four of my friends all planned to get engaged, and asked me how I liked my ring. I told them to never choose Peoples (this means the company will also be losing out on some amazing business).