Peoples Jewellers

I asked a warranty question and they couldn't even answer it, they told me to go to the store. The warranty on-line and in the store is the same. The other question months ago was about a product that I had purchased in store but it was also on-line and again they told me to go to the store. They're in a hurry to take the MONEY but not in a hurry to HELP. I would not recommend and I have a lot of Peoples Jewellery. I had to choose an overall rating, if they would have given me the option it would be zero stars.

Peoples has lost my return and will not refund my money. UPS picked up at my house to be sent back to their returns department and now its missing. People's will not look into their refund center and UPS says talk to the store. Don't shop with People's not worth it the frustration and now we are out our money!

I bought some jewelry on Peoples website in February 14th and they give my money back with no explanation! Don't buy anything from them, is a shame company!

I bought a gold chain for my boyfriend in February of 2020 for our anniversary, thinking peoples jewellers was a reliable place to spend my money, I was dead wrong. Chain broke not even a month after having it and we sent it it in for repairs. 9 months went by with no chain! I gave them slack with the first couple months because everything was closed and behind on orders because of the pandemic. If we had not harped on these people about getting the necklace back I don't think we ever would have, they apparently had no record of the chain being brought back in because the whole store staff was changed in the middle of this. So after 9 months of constant phone calls and emails we got his chain back and it broke FIRST DAY of picking up. I made sure to get lifetime warranty on the necklace and thank goodness I did. At this point I want my money back to go to a new store and buy something that won't break, all they will give me is a new chain or store credit... TAKE YOUR MONEY SOMEWHERE ELSE!

I ordered a item from the on line sale that came on the phone. I created an account, ordered and paid for the item. It was normally $129.99 on sale for $29.99. For some reason my order disappeared. I contacted a chat rep and tolled that the item is no longer available on line any more, only in the store. I was tolled that they couldn't do anything for me and basically cut me off. Now I check the price on line the same item is now regularly $169.99 on sale for $129.99 just 4 days later. I don't know what game they a playing with pricing but it dose not look like they play an ethical one by adjusting prices like that. I refuse to give Peoples anymore business on line or in store. They got a one out of m only because there is no zero rating.

Omg! Bought an engagement ring within 24hrs later a dimond fell out. Took back to in person store bought a new one through online again,( In Love with the style) within 12 hrs Diamond fell out again. A month later I STILL am fighting for my first refund! Sent proof, Have spent hours and hours on the phone, been hung up on by a supervisor. Absolutely disgusted! After all that 100.00 compensation. Please save yourself stress, anxiety, and time DO NOT BUY THROUGH PEOPLES ONLINE. 1 star is to high

I purchased a ring, bought the life time warranty that was supposed to cover for the ring size up. I also dropped an older ring for size adjustment. They were supposed to call me about the cost and the promise time for receiving both adjusted rings was 3weeks.
After 2 weeks I received a call from them that it is going to cost double the amount, so I told them to go ahead only with the new ring which was covered by the warranity.
Another 3 weeks passed by then I called to check on the status of the rings, I was shocled to know that both of the rings were returned to store without the size up for any.
They told me that there has been a misunderstanding and here we we have to go through the whole process and wait time all over again.
I forgot to mention that they asked me to pay for the ring size adjustment eventhough it was covered by warranty which I had to remind them it is there on their computer system.And some how they linked all of this to Covid19!
I even lost the interest for that ring as the occasion it was bought for has passed and lost its meaning.
I am just hoping the outcome would be worth waiting for.

I purchase a gold bracelet at Peoples Jewelers in Brockville on Sept 25,2020. The cost was $800. It is a 10k gold bracelet and seemed to be good quality. On Oct 12,2020 the bracelet just broke at a link not the clasp. I am always careful with my jewelry and to have it just fall apart was shocking. Looking at it you could see that it had not been pulled apart, it just came apart. I called the store and they set up an appointment for me in a day or so. I brought it to them and they just quickly said that because I didn't purchase the extended warranty there was nothing they could do other than fix it and charge me for the repair. I said " so you are telling me that there is no warranty on your products other than the one you offer for an extra fee" They replied yes that is correct. What company does not offer some kind of warranty on high priced items? Especially only 3 weeks from purchase. Obviously Peoples Jeweler's. This was the second piece of jewelry I purchased that just fell apart. The customer service people there were very rude and uncaring of my situation. This will be the last time I EVER shop at any of their stores. You will get better service at a pawn shop so save your money and STAY AWAY!

Hello all,
Just thought everyone needs to know this. Once you get your ring sized down and in future you wish to have it sized up again, even with a warranty, you will be required to pay if you want the original look of the ring to remain.

Meaning, the ring will be "thinned" out, not brought back to it's original state as Peoples have sold it.

So think twice before sizing down, if you wish to change fingers, or gain weight etc. The original look of the ring will change as the goldsmith will be required to thin it out, eg. Stretches it out. Versus changing it back to it's stock size making it look they way it used to when sold.

This is something that is not stated to the consumer when they are encouraged to buy an extended service plan that states the consumer can size up or down 2 sizes or when they want anything sized. In the past the rings were sized nicely to their original state but this is no longer the case.

Ordered a ring online and paid extra for 2 day shipping (with everything going on I expect it to be longer) but came to find it wouldn't come for 6 weeks, i needed it before then so tried getting ahold of someone which i couldn't message online nor could i reach anyone by phone (was on hold for an hour) Im still trying to get ahold of them needless to say don't pay extra for shipping and if you order something make sure its what you want because your stuck with it till it gets to you unfortunately they're customer service is terrible.

I had purchased a gift on their website, based on the date suggesting it would be delivered within two days. I never received an email providing an update, and when I checked the status online, it told me it wouldn't be delivered for another two months. So I called customer service to follow up. The representative was lovely, and when I explained what happened, and the reasons behind why it was time sensitive. She apologized for the inconvenience, and said she had many complaints with similar issues on their website with the dates being inaccurate. She said under the circumstances, I could call the toll free number to have it cancelled. I spoke to another representative who was clearly in the States, not Canada. She was rude and offered me no assistance or apology, and said if it's possible to cancel I'll get an email. Otherwise, too bad for me, I won't be able to cancel it. I never received the email.

I just followed up again online with a live chat rep, who boldly told me in caps, that the order had shipped and could NOT be cancelled. I would ha 've to go through the inconvenience of waiting for it to be shipped a month from now, drive an hour to go get it, and do a return in person instead.

I will never ever deal with this company again. And I will definitely warn others of my experience.

I took two rings in for resizing - an engagement ring and an eternity ring. I asked that the claws also be checked. I was happy with the engagement ring sizing and overall cost, however when reviewing the eternity ring, I was told that pretty much ALL claws needed to be retyped, which would cost, with sizing, over $1000! I refused the repair, and took it to another jewellers, with the same request - sizing and check the claws. It came back polished like brand new, resized, with the jeweller's appraisal that ALL CLAWS WERE FINE. Be careful - if the price sounds crazy, get a second estimate!

Back in March my diamond fell out of my wedding ring. I've been wearing my ring for about a year and a half now. I get it inspected every 6 months for what we understood was a cleaning and tightening of the prongs. Now, 3 months after my last visit with my ring, the diamond falls out. I brought it in today to get repaired assuming it was cover by warranty. Little did I know that the diamond was the only thing covered. If it gets lost. Which in my case, I had it with me. My question is, how do you lose a diamond if your rings in perfect shape? You can't! So that's one game they play... you'll be paying if your diamond falls out even if you think it's covered.

People's then proceeded to tell my the whole ring needs repairs. The prongs are messed up and the rings very bent. I got this ring checked over 3 months before the diamond fell out... did they not inspect it?

I'm now paying over $300 to get it replaced. The ring was only $430. Too me it's says cheaply made and bad service. I'm not unable to wear my precious wedding ring and thinking about replacing it all together.

I ordered a necklace for a gift online in May and was initially told there might be a small delay in delivery. When I received the email confirmation, it stated June 30th. It took over an hour to receive the notification so cancelling it was not an option. Online chat and customer service have been unavailable since May. Now we're in July and I have received 2 different stories on when I might get the necklace... I can't believe either simply because both were guessing. I understand with Covid, things slowed down but I received something from Scotland within 2 weeks and I'm waiting over 2 months for a Canadian order? DON'T consider ordering online, zero communication, beyond unreasonable delays and very little assistance!