Pelican PartsReviews 82

I always find the products i need, they deliver fast and have a good price. The staff is highly professional and they reply very fast.

Pelican parts not only provides bad $#*! parts and supplies. They provide tech articles that encourage DIYers the ability to tackle any and all car issues they face. On several occasions during parts orders. I have opted for the free delivery and the parts have arrived many day prior to the anticipated delivery. Thank you Pelican part. You are Freakinamazing!

Parts availability, parts compatibility made assurance that the parts to be purchased fits the model of vehicle, pictures provided also allowed viewing on similarity and fit of parts, good and detailed tracking on delivery of item provided comfort of where the item was and when it would be delivered.

I was having trouble finding a replacement turbo for my MK5 GTI. I found pelican parts on the third page of my search. All of the East Coast supplier we're out of stock, and I would have to wait three months for a drop shipment from Borg Warner. Pelican had my turbo in stock. My sales rep Gene worked with me to verify that the turbo was correct for my car. He was very patient and helpful and made sure I got what I needed. He also pointed out all the tech articles for working on my MK5. I received my delivery in four days which is way better than the two weeks it takes from the East Coast. I have since placed multiple orders for hoses and brake parts and I received the same great quality, service and fast shipping. Pelican is now my first stop for GTI parts I wholeheartedly recommend pelican parts for your European vehicles.

Experience was great. Called in and the rep that took my call was the reason I bought. I knew then I was paying more than other vendors, but the rep made the difference and I was willing to pay for that. Thank You!

Delay in shipment of the product is at it's worst, Tracking number provided has no update after shipment. You can not tell what is happening with your order. Email from the customer service does not help at all as they appear to be making pandemic as an excuse. Be very aware of this company better stay away from them.

My package has been stuck at customs because these "geniuses" wrote a different amount in declared value for customs from what I paid so when I sent the invoice to DHL because they asked for it it didn't coincide with what was declared. They wrote down a higher amount which means I will pay higher import fees! The only option for customs is to send them an invoice that has the same amount as the one declared. When I talked on the phone with Pelican Parts they just acted like nothing. Not even a sorry for the inconvenience! Word of advice if you care about customer satisfaction: in declared value for customs write down the amount that was paid including whatever discount that was given for whatever reason and don't include shipping and handling in the declared amount. If you don't do this you're making your client pay more! Import fees for Mexico are very high so thank you for screwing me and not caring about it.

Since buying my 2003 Boxster Base in July of 2021 I have used Pelican Parts several times. I have bought hood struts, a hood release actuator, a complete brake kit and a few odds and ends. Every part has fit perfectly. The few times I was uncertain about fitment I was able to talk to a REAL person who invariably steered me in the right direction. I have been more than satisfied with the assistance I have received, delivery times and of course, price. It is a comfort knowing that when I need Porsche parts Pelican has my back.

I saved over $120 ordering my part from Pelican Parts.! I was so happy to be referred to their website.!

Recently I came in possession of a 2001 Boxster s and knew very little about Porsche. I did know they could be very expensive to maintain so I started reading what I could find on things that could go wrong. During my research I read an article on how the fuel pump relay could go out without any warning and it was advisable to have spares. So, I called Pelican Parts and one of their salesmen said they went out often and I should have at least two on hand. Not wanting to get stuck because of this I ordered two taking this salesmens word I would be sent the correct part. I also asked him where this relay was located. He said under the passenger seat and I would have to remove the seat to get to this relay. That didn't seem correct to me after I placed the order so I started looking into this so I would know where it really was if I did have to remove it. Of course I found out it was located in the foot well on the drivers side. Fast forward a few months and I did have a need to replace this relay. I used one of the two this Pelican parts guy said was the relay I needed but it did not work. I checked into the no of the relay and found out this sales person did not send me a fuel relay but instead a secondary air injector pump relay. Because of the total mis direction of this sales man I was stranded until I could get the correct relay. I guess this pelican parts salesman thought he would have some fun with his customer and screw me up and probably got a good laugh on my expense. This has caused me to have a very bad impression of Pelican Parts and not sure I could trust them again on any thing I might need to order from them again. I had ordered from them earlier and got what I ordered no problem. I guess this particular time I just got a bad salesman. Pelican Parts should make sure that all their salesmen should understand that their customers are their business. Without satisfied customers their is no Pelican Parts and no need for them.
Unsatisfied Customer

1st of all, I'd like to thank this company & ALL of it's staff for being there to help me out when I needed them! I'd like to thank Kenny & most of all Glenn for just being there! I've talked to both of these guys at length( Especially Glenn) & what a great resource for all of MY automotive needs. I would encourage everyone, & I mean everyone to at least try calling these gentlemen & see if you get the same results that have & will continue to get going forward. Has it been perfect? Mostly, yes... there have been some minor things, but again, I just called Glenn up & got it figured out. Don't be all pissed off if it doesn't go your way all the time & write a bad review about them online that you cannot be accountable for! Call & talked to these people & let them help you!

I ordered parts from Pelican on a Monday and paid additional shipping cost to have parts arrive earlier. Parts were in stock, but did not ship until 3 days later, the day they were scheduled to arrive. The tracking link did not work so I contacted Pelican to get a valid tracking number. I was not given a tracking number, but was told my order was in transit and told my shipping charges were refunded. A few more days went by without receiving my order so I inquired again. I was told my order would be arriving Saturday. A week after ordering parts (the following Monday), I still do not have the parts I ordered. I will not be ordering parts from Pelican again.

Pelican Parts is my parts supplier for my Mercedes Benz and my Porsche. When you speak to one of their representatives you are speaking to a parts expert. They are very skilled and knowledgeable. Intelligent and friendly - always helpful.

Pelican parts is the worst company I have ever delt with! Tried ordering multiple parts from her for my 1m build and it was just an absolute nightmare. Ordered a front bumper, they charged me and then two weeks later emailed me saying it wasn't in stock. Bought a rear bumper, they charged me again and then emailed me 2 weeks later saying it was going to be $600 extra to ship my bumper! First off no bumper is $600 to ship even if it's coming from halfway across the world and the fact that they took 2 weeks to email me that when I should have already had the bumper was just pathetic. Last I tried to order a 1M front fender from them. After waiting over a month for the fender and no emails I called them to see the status of my order. They told me that fedex had "lost the package" which was a complete lie. Even if fedex did lose the package and they did file a claim why did I never receive and email about this after over a month?! Last but not least, while pricing out some center caps I added some to my cart with wheel emblems but did not check out! They actually put the order through somehow and sent them to me when all I did was add then to my cart to see how much it would come out to be with shipping! Absolutely ridiculous, I would never in my life buy anything from Pelican Parts again and to be honest I don't think I even could if I wanted to! They're incapable of even sending you something unless it wasn't something you even bought! Terrible company do not buy anything from them you will 100% regret it.

Great prices and a real easy to use website. I'm already working on my next order and have placed two orders already.

Very easy site to navigate and to utilize... I found them and me and my two somewhat 'mature' cars - a 2003 Jetta TDI wagon and a 1973 Volvo 1800 ES - could not be more thrilled!

Their system makes it easy to get to the items that can work for my wheels, and lets me sort through them quickly... instead of searching the web and ending up at dead-ends for places that have essentially one part that fits either of my cars...

Thank you, Pelican Parts...

Glen

And as Arnold said in The Terminator, "I'll be back."!

I have a 1997 993. I do much of the maintenance work myself. I recently needed the screw that secures the left rear taillight and was able to find it at Pelican. It's excellent that I can get not only "major/expensive" parts but also little OEM items like that screw. Pretty much everything that I have ever needed for maintaining my '97 993, I have been able to find at Pelican. I highly recommend them.