PDFSimpliReviews 2,207

Hello,

Thank you for sharing your feedback, and we truly regret any frustration caused. We understand how concerning unexpected charges can be. Please allow us to clarify: our service operates on a subscription basis, starting with a 14-day trial period that can be cancelled at any time within that period. If the subscription is not cancelled before the trial ends, it automatically renews into the £49.95 plan, as outlined in our terms of service during sign-up.

We would like to review your account and assist you further. Please contact us directly at [email protected] or call us at 1-844-898-1076, and our team will be more than happy to help resolve this matter promptly.

We appreciate your understanding and look forward to assisting you.

Best regards,
PDFSimpli

Hi,

Thank you for reaching out, and we’re truly sorry to hear about your experience.

Please note that PDFSimpli operates on a subscription model, which is clearly outlined in our terms and conditions at the time of signing up for the 14-day trial. These terms must be agreed to before completing the purchase, and a copy of the agreement is also sent to your email detailing the subscription terms. If the subscription is not canceled before the trial ends, it automatically renews at $49.95/month.

We also offer a 30-day money-back guarantee for customers who may have been charged unexpectedly, and we’d be happy to assist with that.

Regarding the Account ID ***2687 you provided: we have checked our records and unfortunately, this account has no associated payment details or record of an active membership. This likely means your subscription is under a different email address.

To locate your correct account, we can help with any of the following additional information:

Last 4 digits of the credit card used, along with the full name on the card

Any alternate email address you may have used

If you paid through PayPal, Google Pay, or Apple Pay, that information could also help

Please send these details to our support team directly at [email protected], and we’ll do our best to assist you promptly.

Thank you,

The PDFSimpli Team

Hello,

Thank you for sharing your feedback with us. All of our services are on a subscription basis. We have worked really hard to bring more functionality to our product to offer the best service for you. You can try our "Delayed" Option and wait 24 hr for the download of one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately, depending on the plan you choose. The $1.95 option gives you full access and unlimited conversion for 14 days. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $49.95.

We have different plans depending on your needs, prices from $3.95 up to $12.95 for a single user subscription, please reach out to us by phone 1-844-898-1076 or by email at [email protected] if interested in keeping the service at a lower price.

Regards,
PDFSimpli

Hi,

We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.

We are sorry for the inconvenience. PDF Simpli provides a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. We work with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created with plenty of options on how to cancel. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided.

Thank you for leaving us a review. We can certainly look into this. Please contact us at [email protected] or contact us by phone at 1-844-898-1076. We will be happy to assist you with this matter.

Sincerely,

PDF Simpli

Hi,

We're delighted to hear that you are pleased with what we offer at PDFSimpli. Our team works hard to maintain high standards, and your feedback is truly appreciated. If there's anything else you'd like to share or if you have any suggestions for improvement, feel free to let us know. Our email is [email protected]. We look forward to continuing to provide you with excellent services!

Sincerely,

PDFSimpli

Hello Corey,

Thank you for taking the time to leave us your feedback. We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked or the experience was not satisfactory. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.

We're sorry to hear about your recent experience. Please reach out to us by phone 1-844-898-1076 or by email at [email protected] if you have any other concerns or questions.

Best Regards,

PDF Simpli

Hello Edward,

Thank you for your feedback.

We understand your concerns, but we’d like to clarify the situation. According to our records, your account was charged on April 17th, following the end of the 14-day trial period. The trial was not canceled prior to its expiration, which resulted in the standard subscription charge being applied.

You contacted us on May 19th—over 30 days after the charge was processed. As per our clearly stated refund policy, we are only able to offer refunds within 30 days of the transaction date. Unfortunately, your request fell outside of this window.

While we understand that you may be dissatisfied with the outcome, the charge and our handling of your request were in accordance with our policies. We regret that you feel the service experience was poor; however, we do believe your case was handled professionally and respectfully by our team.

If you have any additional questions or concerns, we’d be happy to address them.

Sincerely,

PDF SIMPLI

Hi,

We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.

Thank you for leaving us a review. We can certainly look into this. Please contact us at [email protected] or contact us by phone at 1-844-898-1076. We will be happy to assist you with this matter.

Sincerely,

PDF Simpli

Hello,

We’re truly sorry to hear about your concern. Please know that PDFSimpli is a user-based system, which requires users to acknowledge the Terms of Service, enter their email address, and provide payment details before any charge is processed. A charge of $49.95 would only occur following the selection of a specific subscription plan which starts with a 14 day trial.

If you believe this charge was made in error, we want to help resolve the issue as quickly as possible. Please contact our support team at [email protected] or call us at 1-844-898-1076, and we will investigate the matter promptly.

Best regards,
PDFSimpli

Hello,

We’re very sorry to hear about your experience. PDFSimpli operates on a user-based system, which means that a subscription can only be initiated through a user’s direct interaction—acknowledging the Terms of Service, entering their email address, and providing payment information.

If you feel you were charged in error or have concerns about your subscription, please contact our support team right away so we can investigate and assist you. You can reach us at [email protected] or by calling 1-844-898-1076.

We are committed to resolving this issue and ensuring your satisfaction.

Best regards,
PDFSimpli

Hi,

We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.

PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided.

Please reach out to us by phone 1-844-898-1076 or by email at [email protected].

Sincerely,

PDFSimpli

Hi,

We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.

PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided. We hope this can be of assistance.

They are many ways of cancelling and reaching us.

Contact Us | Phone: 1-844-898-1076 | Chat - Website | Email: [email protected] | Tech Email: [email protected] | 24/7

Sincerely,

PDFSimpli

Hallo,

Vielen Dank für Ihr Feedback. Wir bieten eine risikofreie Testphase an. Bei versäumter Kündigung erhalten Sie innerhalb von 30 Tagen nach dem ursprünglichen Transaktionsdatum eine vollständige Rückerstattung aller Gebühren. Erfolgt keine Kündigung, läuft die Abrechnung gemäß den vereinbarten Bedingungen weiter, die vor Beginn der Testphase akzeptiert werden müssen. Die Teilnahme an der Testphase ist freiwillig, und Gebühren werden nicht willkürlich erhoben.

PDF Simpli arbeitet mit einem benutzerorientierten System. Jeder Nutzer muss den Testzeitraum wählen. Dabei wird darauf hingewiesen, dass das Konto 14 Tage lang gültig ist und sich automatisch verlängert, wenn es nicht innerhalb der Testphase kündigt. Jeder Kunde erhält diese Informationen per E-Mail nach der Kontoerstellung. Um Ihr Konto zu aktivieren, müssen Sie den Allgemeinen Geschäftsbedingungen zustimmen, in denen die Details zur automatischen Verlängerung erneut aufgeführt sind.

Es gibt verschiedene Kündigungsmöglichkeiten.

Kontakt | Telefon: 1-844-898-1076 | Chat - Website | E-Mail: [email protected] | Technische E-Mail: [email protected] | 24/7

Mit freundlichen Grüßen

PDFSimpli

Hello,

We sincerely regret that your experience with PDFSimpli did not meet your expectations. We aim to be fully transparent about our pricing and subscription model. The subscription terms, including the recurring nature and cancellation policy, are clearly presented during the sign-up process, and users must agree to them before completing any transaction.

Our system does require account creation for subscription management, including cancellation and refund requests. While we understand your concern, we offer multiple ways to reach our support team — not only by phone but also via email — to assist with any issues you may have.

If you believe you were charged in error or would like to request a refund, please contact us at [email protected] or by phone at 1-844-898-1076. We’re here to assist and ensure that your situation is resolved fairly and promptly.

Best regards,
PDFSimpli

Hello,

We’re sorry to hear about your frustration. Please know that PDFSimpli operates on a subscription-based model, and all billing details — including recurring charges — are clearly outlined during the sign-up process. Customers must agree to these terms before any payment is processed.

That said, we absolutely want to help resolve this issue. If you believe you were charged in error or did not intend to subscribe, please contact our support team so we can review your account and assist you directly.

You can reach us at [email protected] or by phone at 1-844-898-1076. We’re here to help and ensure your concerns are addressed fairly.

Best regards,
PDFSimpli

Hola,

Disculpen las molestias. PDF Simpli funciona con un sistema de usuario. Cada usuario debe elegir el plan de prueba. Se explica que la cuenta tiene una duración de 14 días y se renovará automáticamente si no se cancela dentro del período de prueba. Además, cada cliente recibe esta información por correo electrónico una vez creada la cuenta, con numerosas opciones para cancelarla. Para activar su cuenta, debe aceptar los términos y condiciones, donde se proporciona nuevamente la información sobre la renovación automática. Esperamos que esto le sea de utilidad.

Contáctenos | Teléfono: 1-844-898-1076 | Chat - Sitio web | Correo Electrónico: [email protected]

Atentamente,

PDF Simpli

Hi,

We are sorry for the inconvenience. PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created with plenty of options on how to cancel. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided. This is not an app is a Website called PDFSimpli.com and we do not offer one time payments.

Contact Us | Phone: 1-844-898-1076 | Chat - Website | Email: [email protected] | Tech Email: [email protected] | 24/7

Sincerely,

PDF Simpli

Hi,

We are sorry for the inconvenience. PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created with plenty of options on how to cancel. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided. We hope this can be of assistance.

Sincerely,

PDF Simpli