PDFSimpliReviews 2,274

Hi,

We’re genuinely sorry to hear about your experience — it’s upsetting to know that the conversion didn’t work as expected and that you haven’t been able to reach someone for help. That’s not the level of service we aim to provide, and we completely understand how frustrating this must be for you.

Please know that we’re here to assist you. You can contact our support team directly at [email protected] or call us at 1-844-898-1076, and we’ll make sure your cancellation request is handled promptly. If you've had issues with specific files, we’d also be happy to look into those and see what went wrong. While our tool supports multiple languages, results can sometimes vary depending on the formatting or content of the file — especially if it includes scanned or image-based text.

Your trust matters to us, and we truly regret that we didn’t meet your expectations this time. Thank you for bringing this to our attention.

Sincerely,

PDFSimpli

Hi,

Thank you for your message — we’re truly sorry for any confusion or frustration this situation may have caused.

We’re happy to hear you found the technology helpful, but we completely understand how unexpected charges can be upsetting. Please know that PDFSimpli operates exclusively through subscription-based plans, and the terms and conditions, including the auto-renewal policy, are clearly outlined and agreed to at the time of sign-up. Additionally, an email confirmation is sent after your initial payment, which includes the details of the subscription and auto-renewal.

That said, we never want anyone to feel trapped or misled. Please contact us at [email protected] or call 1-844-898-1076 — we’d love the opportunity to look into your account and help make this right.

We truly value your feedback, and your experience matters to us.

Warm regards,

PDFSimpli

Hello,

Thank you for your review, and we’re truly sorry to hear about your frustration. After a thorough review, we located an account associated with the same email address used to leave this feedback. This account began a 14-day trial period on July 3,2025. As outlined in our terms of service, our trial subscriptions are set to auto-renew unless canceled before the trial ends.

During this time, the account was actively used to convert images of paystubs (in. Jpg format) into PDF documents. The subscription was later canceled via PayPal on July 24,2025.

We understand how concerning unexpected charges can be, and we appreciate your patience while awaiting a response. If you have not received our reply, please check your spam or junk folder, or reach out again to ensure we can assist you as quickly as possible.

For further support, you can contact us directly at [email protected] or call us at 1-844-898-1076. We’re here to help resolve any remaining concerns.

Best regards,
PDFSimpli

Hola,

Lamentamos sinceramente su experiencia y entendemos completamente su preocupación. Queremos aclarar que PDFSimpli funciona bajo un modelo de suscripción, el cual requiere autorización directa del usuario para comenzar. Según nuestros registros, su cuenta fue activada el 15 de mayo de 2025, y en ese momento se le envió un recibo de pago por correo electrónico confirmando la suscripción.

En caso de que el sistema no haya funcionado como esperaba, siempre recomendamos contactarnos de inmediato para que podamos orientarle o cancelar la cuenta a tiempo. Nos esforzamos por brindar transparencia y control total sobre las suscripciones, y estamos aquí para ayudar a nuestros usuarios en cualquier momento.

Si desea más información o necesita asistencia adicional, no dude en escribirnos a [email protected] o llamarnos al 1-844-898-1076. Estamos a su disposición para resolver cualquier inconveniente.

Atentamente,
PDFSimpli

Hello,

We're truly sorry to hear about your experience — that’s definitely not how we want our users to feel.

Please know that PDFSimpli does not process any unauthorized charges. When signing up, users agree to a 14-day trial that auto-renews unless canceled. We understand how frustrating it can be if that wasn’t clear at the time.

To assist you promptly, you can cancel anytime and reach out to our team directly. Here's how to get in touch:
📧 Email: [email protected]
📞 Phone: 1-844-898-1076 (Monday to Friday)

We’re here to help and make this right for you. Thank you for bringing it to our attention.

Best regards,

PDFsimpli

Hello,

Thank you so much for your kind words!

We're thrilled to hear that Alex was able to assist you promptly and put your mind at ease regarding your subscription. Providing clear information and excellent support is what we strive for, and it's wonderful to know that Alex delivered just that.

If you ever need anything else, please don't hesitate to reach out. We're always here to help!

Warm regards,

The PDFSimpli Team

Hello,

Thank you for your feedback, and we’re truly sorry for any frustration this situation has caused.

Please note that our service begins with a trial subscription (e.g., €1), which automatically renews at the full subscription rate of €49.95 unless cancelled before the trial period ends. Based on our records, we did not receive a cancellation through our system, but we can confirm that a cancellation was later submitted via PayPal. That cancellation stops any future billing.

If you have not yet received a response to your refund request, please reach out again to ensure it was received. You can contact us directly at [email protected] or call us at 1-844-898-1076. We’re here to assist and resolve this as quickly as possible.

Best regards,
PDFSimpli

Hello,

Thank you for your feedback. We’re sorry to hear about your experience. Based on our records, we did not receive a cancellation directly through our system. However, we did receive a cancellation through PayPal. The charge was processed on July 21 at 2:01 PM AST, and the cancellation request via PayPal was received later that same day at 3:58 PM AST.

Please note that while the cancellation through PayPal stops future billing, it does not retroactively void a completed payment. If you need further assistance or would like us to look into a possible refund, please don’t hesitate to contact us at [email protected] or by phone at 1-844-898-1076. We're here to help.

Best regards,
PDFSimpli

Hallo,

Vielen Dank für Ihr Feedback. Wir möchten klarstellen, dass PDFSimpli keine 7-tägige Testphase anbietet - unser Testzeitraum beträgt 14 Tage, und alle Details des Plans, einschließlich der Verlängerungsbedingungen, werden zum Zeitpunkt der Anmeldung und in der Bestätigungs-E-Mail, die an jeden Kunden gesendet wird, klar dargelegt.

Wir setzen niemanden ohne sein Wissen oder seine Zustimmung auf ein Jahresabonnement um. Alle Gebühren werden vom Nutzer während der Registrierung und der Kaufabwicklung genehmigt.

Wenn Sie glauben, dass ein Abrechnungsfehler vorliegt, oder wenn Sie Hilfe bei der Verwaltung Ihres Abonnements benötigen, wenden Sie sich bitte an unser Support-Team unter [email protected] oder per Telefon - wir sind rund um die Uhr für Sie da und helfen Ihnen gerne.

Mit freundlichen Grüßen,
PDF Simpli

Hello,

We take accusations like this very seriously and strongly reject your characterization of our service. PDFSimpli is a legitimate, fully transparent business used by millions of customers worldwide.

Our website clearly states that while certain tools may be accessed for free, downloading, saving, or additional premium features require a paid subscription. This is disclosed before any payment is made and again in the confirmation email after sign-up. Nothing is hidden or deceptive—we encourage all users to read the terms provided.

It's disappointing to see such inflammatory and unfounded language being used in a public forum without first contacting our support team. If you have concerns about your account or billing, we’re available 24/7 via [email protected] or by phone. We are more than willing to help resolve any legitimate issues, but spreading false claims helps no one.

Best regards,
PDF Simpli

Hello,

Thank you for your feedback. We’re sorry to hear about your experience and want to clarify that all subscriptions can be canceled at any time through the account settings. We also offer 24/7 support via email, phone, and live chat to assist with cancellation requests.

According to our records, we have not received any prior cancellation request from your account. If you need assistance, please contact us directly at [email protected] with your account information, and we’ll be happy to help you cancel and review your billing history.

We take these concerns seriously and are here to make sure this is resolved properly.

Best regards,
PDF Simpli

Hi,

We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.

PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided. We hope this can be of assistance.

Email: [email protected]

Sincerely,

PDFSimpli

Hello,

Thank you for reaching out and sharing your concerns. We understand your frustration. Please note that our service operates on a subscription basis, which is not based on the number of times the platform is used. When you sign up, you begin with a 14-day trial that automatically renews into a full subscription unless canceled within the trial period, as outlined during registration.

If you believe you were charged in error or would like assistance with a refund request, please contact our support team at [email protected] or call us at 1-844-898-1076. We're here to help resolve this as quickly as possible.

Best regards,
PDFSimpli

Hi,

We’re very sorry to hear this, and we completely understand how upsetting this situation is. Please know that it’s never our goal to make anyone feel misled or taken advantage of.

When you signed up for the £1.95 trial, it included a 14-day trial period that, unless cancelled, automatically renews into a full subscription at £49.99 — this is clearly outlined during the sign-up process and also sent in a confirmation email with all the terms (We took the liberty of forwarding that email so you can review it). That said, we know how easy it is to miss these details, especially when you're just trying to complete a quick task.

If the app didn’t work for you or you didn’t intend to continue, we want to help. We offer a 30-day money-back guarantee for unexpected charges, and we’d be happy to review your case further.

Please contact us at [email protected] or call us at 1-844-898-1076 — we’re available 24/7 and will do our best to resolve this fairly.

Thank you for sharing your experience — we truly want to make things right.

Sincerely,

The PDFSimpli Team

Hi,

We’re truly sorry to hear about your experience, and we understand how upsetting and frustrating this must feel. Please know that it’s never our intention to mislead or leave our customers feeling taken advantage of.

Our subscription process includes clear information during sign-up, and a confirmation email is sent immediately after registration, outlining the trial terms and renewal details — including the $49.95 charge for the business plan. That said, we understand how easy it can be to miss those details, especially when you’re just trying to complete a simple task like converting a PDF.

Regarding the refund, we do offer a 30-day money-back guarantee for unexpected charges, and we’re genuinely sorry if your request fell just outside that window. Even so, we’d still like to see if there’s anything we can do to make this right.

Please reach out to us at [email protected] or call us at 1-844-898-1076, and reference your account details. Our team is here 24/7, and we truly want to help resolve this in the fairest way possible.

Thank you for bringing this to our attention — your feedback matters, and we’ll use it to keep improving.

Sincerely,

PDFSimpli

Hello,

Thank you for your feedback. We're sorry to hear about your experience. Please note that we operate on a subscription model, which is clearly outlined in our terms when signing up for the 14-day trial. These terms are agreed with before the purchase is submitted and you get a copy of this agreement sent via email letting you know all the details about this subscription. If the subscription isn't canceled before the trial ends, it automatically renews for $49.95.

We also offer a 30-day money-back guarantee for customers who may have been charged unexpectedly. We encourage you to contact our support team at [email protected], and we'll be happy to assist you with any issues, including a refund if applicable. Thank you for giving us the opportunity to resolve this matter.

Regards,

PDFSimpli

Hey,

We're truly sorry for the confusion and frustration this has caused you. We completely understand how upsetting it can be to receive unexpected charges or unwanted emails — and we want to make things right.

Please note that our service runs on a subscription model, which requires users to actively sign up and agree to the terms before any charges occur. However, if you believe this was done in error or without your authorization, we’re here to help investigate and resolve it promptly.

To assist you with your refund and stop any further emails, please contact us at [email protected] or call us at 1-844-898-1076. Our support team is available 24/7 and ready to help.

We appreciate your patience and are committed to resolving this as quickly as possible.

Best regards,

PDFSimpli

Hello,

Thank you for bringing this to our attention. We understand your concern and would like to clarify that the $1.95 charge is part of a 14-day trial subscription, which is clearly outlined during the sign-up process. As agreed upon at the time of registration, if the subscription is not cancelled within the trial period, it automatically renews at $49.95 for continued access to the service.

If you need help with managing your subscription or have any other questions, please don’t hesitate to contact us at [email protected] or call us at 1-844-898-1076. We’re here to help and ensure your concerns are resolved.

Best regards,
PDFSimpli

Hello,

Thank you for your feedback. We understand your concerns regarding the account. PDFSimpli operates on a user-based subscription model, and according to our records, an account was created using the same email associated with this review on April 10,2025, linked to a file named "Social Security Replacement." If this was done in error or without your authorization, please contact us directly so we can assist you further.

You can reach us at [email protected] or by phone at 1-844-898-1076. We’re here to help clarify any issues and ensure your concerns are addressed promptly.

Best regards,
PDFSimpli