Pitney BowesReviews 222

If you strapped a package to a methed out mongoose it would get to it's destination/arrive faster then using this service. Absolute joke of a company. I get things faster via China post then I do from this failure of a delivery service.

This company is an absolute total scam! They ship packages from place to place, ALLL OVER THE US, PAST PLACES OF DESTINATION, working with other scammers to lengthen the time it takes to get a package in order to charge customers EXTRA fees in order to gain a buck! For instance, our package was supposed to be delivered in Pittsburgh. It came from NJ, passed our city, went to OHIO, and we waited extra time for it to arrive. I am completely dissatisfied and advise AGAINST using this company OR purchasing ANYTHING from SPOILED CHILD hair products. NOTHING BUT SCAMMERS!

These idiots constantly lose packages, they constantly deliver far too late, and they constantly delay over and over. They love to set the furthest possible delivery date, and if the package gets to your city long before that date? Sucks to be you, because they will let that package sit there for weeks instead of simply delivering it to your door. Even if the package is in your city, at a post office down the street from your house, they will hold it until the far off delivery date they've estimated, AND STILL DELIVER IT LATE, OR SOMEHOW LOSE IT. I have no $#*!ing idea how to avoid having my packages delivered with these $#*!s, and the fact that more and more of my packages are being delivered with them genuinely makes me hope for the downfall of this company.

Please dont use them. Service is disaster. I order parcel and I am waiting since 9 of June and today is 21 June. 7 days on the same place and no delivery.
1 have only 1 word - DISASTER

I will never use them to ship or receive anything ever again. The customer service is terrible also.

As a Veteran I like supporting veteran owned small businesses. However, I've notice that on a recent order I placed on a June 2 was shipped via Pitney Bowes. GS usually shipped other larger logistics companies and packages usually arrived within 3-5 business days. As of June 14, it still has not arrived. How is a small order taking up to 8 business days to arrive? Not sure if it's due to higher rates from inflation but Grunt Style really needs to change their logistics company if they don't want to piss off veterans. Veterans are loyal customers for veteran owned businesses but we won't give you a second chance if you piss us off. Go back to using FedEx, UPS, or he'll even USPS!

Beware this company has no legal document to prove that they will penalize a company and charge you a late fee over you changing of your Autopay from a minimum payment amount to a full payment amount if a current statement was just posted to your account with no prior balance. The company will say it's their system and keep collecting late fees to no end, they will claim there is no manager to speak with and just deny your dispute. I would highly recommend staying away from this company.

Tracking showed the arrival of my package almost 15 days counting with an estimated delivery given twice over a 10 day period. Understood is a significant volume of mail/packages go through the system but I consider the ridiculous part of the process being multiple estimated delivery dates and failing to deliver.

The absolute worst service ever. Lost packages. Wrong item sent. Then if you have to phone them up…good luck. The customer service is the worst I've experienced.
How can they justify the fees, which basically means they charge what the hell they want. There is no sense to the pricing. Import charges which are all over the place and they charge them even when no import charges are payable.
Do not use this service.

Ive been waiting for my package for 25 days and it's been sitting in a city only a couple hours away from me. I sent an e-mail to both the place I ordered from and the shipping company that had the package before pitney bowes, and no one had responded. I spent over $100 and now have no way to get my money back and don't even know if I'll get my package. I am super upset and confused, why does it take so long? Why is it just sitting at the facility a few hours away? Why is there no way to get it figured out? Avoid using this company as best as you can it's literally a scam.

I no longer buy from any individual or business that uses these fraids unless it's absolutely unavailable elsewhere: i.e. Historic car parts.
Often in the past I've sent screenshots of the charges to businesses & they had no idea it was so high.
Tracking is useless, parcel get "repacked" with bits missing and the cistoms charges are just theft. Don't get me started on the extra 2 weeks it takes for parcels to be "processessed" through their system.

This company is UNBELIEVABLY INCOMPETENT! We had a shipment in Bloomington, CA. Pitney Bowes took it right THROUGH COLORADO (where it was to be delivered) and took it all the way to the other side of the country to Greenville INDIANA! We called them and were told that the merchant is the ONLY person that can be given info on a shipment? We CORRECTLY told her that the package is
OUR Property (bought and pad for) and the snooty woman told us that "IS NOT MY PROBLEM"...?
This company knows nothing about shipping and even less about Customer Service. USELESS!

My company has used Pitney Bowes for over a decade and has been faithful customers that pay their bills on time. Last month, our postage meter stopped printing correctly so after an hour of waiting on hold we finally got them to send us a new machine, which came over a week later despite being promised delivery within 3 days. When we received it and set it up, the machine ended up printing with a defect so we couldn't use it. We called to have someone come look at it and were told someone would be there the next day. After 3 days of not being able to get an answer, we canceled our "contract" with them, which was intentionally month-to-month. After even more of a runaround, we finally were transferred to a man who was extremely rude and told us they had our signature and that they would file a report against us. When we asked for the signed document, we were sent a contract that had their sales manager's signature not only on his signature line but also on our signature line. This was the contract they were trying to enforce and intimidate my small business with! I was shocked they even sent the contract over, knowing that it was a blatant fraud. It has now been 1 month since the incident and they are still trying to get us to pay the fact contract's existing amount and also have yet to reimburse over $450 in Prepaid Postage we had on our meter. I am still shocked a company as big as Pitney Bowes would operate in this manner.

I dont know why, I dont know how. How the hell do you mix up a WHOLE STATE. I live in CA and the package is all the way in TX and says it's delivered. Im pretty sure there isnt a town with rhe exact same name, and the exact same apartment complex, and the exact same apartment number. Yeah thats bull$hit right there. When I tried calling for customer service THREE TIMES THROUGHOUT THE DAY there was NOBODY to even take mt call. Never again, pitney bowes sucks, I hate it no wonder why the reviews are so low

I ordered from the Crocs website, which was my first mistake. They were shipped out 03/03 and had an estimate to be delivered 03/12, and I found out they were being shipped with Pitney Bowes. Never once heard of this company prior, and doing my research doesn't help the case at all either because it's all been bad things about this company. I'm assuming they've lost my package because everybody else on the Croc's website got their shoes, but not me. I attempted to navigate their website for a contact option to let them know if it's possible they can track it down, but it only lets you contact them if you're a seller. They've been in the same spot since 03/07. I'm not able to request for a lost mail application either, sucks.

I had 2 monthly subscription boxes I ended up canceling because they used Pitney Bowes. My packages were ALWAYS late. ALWAYS. Every single month. Several times the package never came and the company had to replace it. I have no idea why they even give tracking numbers because they never update the tracking. Not ever. If a package is late or lost, they couldn't possibly have any way of finding it since they don't update tracking. No idea how this $hit company is still in business.

By far the worse customer service I have ever received. How is this company still in business? I Called three times and received attitude and no support or direction to questions I asked. The one person who I spoke to twice hung up the phone and gave me a major attitude the whole time. I still have no idea where my package is it was supposed to arrive 3 weeks ago and their website says that it's in their possession these people have no idea what good customer service is.

For the last 2 weeks our stamp machine is unable to print. We have called over 10 times to try and get some kind of technical help and have been unsuccessful. No one can tell me whats wrong with the machine and I cant use it. Then the people over the phone are very rude and are not willing to find answers and the heavy accent makes it difficult to understand.

They've had my package since March 3rd. It is now March 15th. Even with the tracking number they refused to look for it so basically they stole it or lost it which makes them thieves or incompetent they never. Delivered it to the Post Office to deliver it to me Utah warehouse. Yes a den of thieves