Pitney BowesReviews 222

I've never had this problem before. We have a package hub at my apartment complex but for some reason PB says 2 packages from 2 completely different companies were delivered to my address March 8th but I haven't received either package. I don't know what to do. I've never heard of this company until now.

The salesmen are slick and will feed you like a mushroom on the quality of work the machine is capable of, but do not be led on. The equipment if it worked regularly would be great, but it doesn't work continuously. Your employees will spend more time unjamming the machine at every possible location to get jammed. Furthermore, to unjam the machine you can't do it the way the 'manual' describes, instead, you have to put your hand way up inside the machine to perform this process. I am referring this machine to OSHA & NIOSH for a review to push the engineers to make the unjamming process safer.
I feel the people designing this machine have no regard for the safety of the people operating this piece of equipment and this needs to be addressed. My name is Tamara Smith and I am the Site Safety and Risk Management director for the company I work for.

Omg it's taking almost 2 weeks for a Shein return to get to its location! For some stupid reason they started using Pitney Bowes and it's ridiculous how slow they are! Complete trash! A turtle moves faster than them…. How are they still a company?!?! And why the hell would Shein use them

I have had over 6 packages from shein that pitney bowes suppose to deliver but USPS ends up delivering and I don't receive my packages do to unreadable address labels this is not a great company for logistics do to them I can't even get a refund because packages say delivered but I never receive

Do not use this company. Crooks and scam artist at best. No customer service at all. Web site doesn't work. Nothing works properly. RUN

I often order items from abroad and the seller use various companies to handle overseas shipping and taxes. Out of all the companies that the sellers use this one is by far the slowest. They take way too long between each single step. They take days to pick up parcels and days to hand them over to local shipping companies after custom clearance making the process of having stuff shipped overseas even longer than it needs to be. Compared to the other companies that offer the same service they are just too slow.

Called PB for an update on a package that hadn't moved from the same location in 2 weeks. I got the run-around from the fist agent I spoke with who eventually transferred me to another person. The second person spoke down to me like I was an idiot and told me they can't speak with customers directly because they are not a customer service business. She advised me that she could only talk to the retailer I purchased the package from. She then said she had other customers to talk to and hung up on me. Thank goodness for the retailer. I called the retailer and they apologized and shipped me a new item with overnight shipping. PB lost my package and then refused to even talk to me to help find it. If I could give negative stars, I would give negative 5 stars.

Why is a company like that in business worst l've ever seen totally disgusting wouldn't ship with them if my life depended on it.A disgrace to mail system

I am a drop shipper and this company is ruining my business. Packages not being delivered, no way to do real follow ups...seems they end in a black hole in space somewhere. Have had 4 orders that I have had to refund pi$$ed off clients and lost money as seller would not refund me after 1.5 months of arrival in the USA. Absolute garbage. They deserve a zero star.

We have been a PB business customer for over 30 years.

Culture starts with top leadership. PB needs an overhaul with leaders that are people focused. In time, this company will receive added business bumps downwards due to the lack of the core fundamentals.

One of their major blunders is the off shore customer service. There is no excuse for customers having to deal with dialect and/or comprehension issues with off shore CSR's.

Another more recent matter is the push for proof of insurance. We have been working with their off shore team and are still not completed with this STUPID management decision. Most small and mid size businesses have insurance deductibles that will be in play if and when there is a loss of PB equipment.

We recently spoke with the off shore team and they noted that we can opt out of the insurance. We said yes. A few days later, we get an email asking for proof of insurance. Our broker said what a waste of time which means we the customers are paying for all of the back and forth BS. Even the offshore folks get paid.

The insurance broker asked for the official name and address of the company which needed to be placed on the insurance certificate. Of course, that information is nowhere to be seen on the PB insurance request.

Where is the common sense at PB? Who is driving this beast of a company? Hopefully PB will drop the insurance requirement and get back to doing good, customer based business.

No clue why USPS even uses these bums. It's like a black hole for packages. My latest package that went through this place has been sitting there 11 days with no contact from PB and no updates. I could probably deliver packages faster on my bike.

Checked 2 orders. Both said: Arrived at facility. Label created. After that, nothing. Just sitting there.
Any on line facility should stop using Pitney Bowes immediately.
They are awful.

Every delivery experience I have had with this company has been horrendous! My latest experience was I was told that they made 2 supposedly delivery attempts when I was home
But my buzzer did not ring or I did not receive a phone call. I don't appreciate your staff lying that they've been here! I called Amazon as soon as I had a notice on my phone saying they tried and I explained to Amazon that I was. My previous delivery a month ago they left my package on the street outside my gate for anyone to steel. Thankfully one of my brought it for and again I was at home.

I've never come across such slow service. What's more, they don't provide any customer support and just change the day in tracking every time (it was 20th today, now it is changed to 21th). I hope this delivery company will close, and no one will ever use them, as it's been a month since I can't get my online order. Awful!

At this point you might just shut down your company and stop inconveniencing people, I ordered a package over 2 weeks ago on shein (mind you I have never had an order delay with shein until Pitney bowes) today is my move out date from my current apartment and the package is still not here under Pitney Bowes it says that it's out for delivery it's been out for delivery for almost a week now. Which is too damn long! The whole purpose of a shipping company is to delivery things on time if you can't do that what's the purpose of your company really!