Pitney BowesReviews 222

No way to contact them; my package was not delivered. They have the wrong status updates. Avoid at all costs!

Who do you have to know to get a business that locks clients in with dubious fees and and rental machines for 5 years with no way of ever speaking to someone on the north american continent? Everything about this company is whats wrong in todays society

It's been 3 weeks so far and this package has still not arrived. One week ago it was listed as out for delivery in my city. It never arrived. Then it switched to being in my city but In Transit with Destination Carrier. Still no delivery. I've had a dozen other packages arrive in the time since this was ordered, including things ordered just days ago. Pitney Bowes is the worst.

This is the worst shipping company I've ever had to deal with. False updates on tracking, just horrible customer service. I will inquire about the shipping company used when ordering anything in the future. I will not do business if this (and I use the term loosely) business is involved. If there was a lower star rating I would put have put that.

I ordered a crankshaft postion sensor for a 1998 Toyota corolla 1,8 liter. Which I never got Last posted location Oct 26 cleared customs Toronto,CA. Got my money back from Amazon.I found it strange as I'm a prime Amazon member and I would give Amazon an easy 10star rating if I could for their exceptional service and who they use for delivery as well as Canada post. When it comes to Pitney Bowes. Something is not right. I will never order anything from Amazon if it's being delivered by this company again With all the bad reviews pitney bowes has Amazon and Canada post should break ties with this shady company Its a bad apple and we all know 1 bad apple can spoil the whole barrel.

The online tracking says a package I was expecting via Pitney Bowes arrived, but it never did. PB does not deliver to my small town. I wanted to find out who they had sub contracted to - nowhere is there a customer help on the website so called and again NO place where you can get info about a missing package. This is APPALLING service in this day and age.

Sad and shameless. PB confiscates items sent from England as being " restricted items ".
Absolutely untrue, items are perfectly legit. Three months later same items are being sold by on Ebay
At exuberant prices. This makes no sense and it happened to me twice, so twice lost things that were vere dear to me.
Mails are not replied, or with platitudes and fallacies.
Sad and inexcusable.

My packages has been sitting for Several Weeks in PB Norton Ma. Facility! Why are ANY businesses using them! This is merchandise I NEED FOR Christmas sales! USPS SAID I NEED TO CONTACT PB THEY HAVE NOT RECEIVED YET! PB won't talk to me! They said call company that sent me package! I just did waiting to hear back and tell them to FIND ANOTHER METHOID OF SHIPPING! This is hardly the first time! Packages ALWAYS SOT FOR WEEKS AT THEIR NORTON MA FACILITY! Wait until CHRISTMAS ITS NOT EVEN BUSY SEASON YET. I WILL NO LONGER DO BUSINESS WITH ANY COMPANY THAT USES Pitney Bowes! DONE!

I had never heard of this company until I signed up for Ipsy. I thought it'd be fun, but the shipping delays and damaged products (do to improper package handling) have made each month less fun and more of a headache. I'm disabled and rarely leave the house due to my medical conditions, so I do most of my shopping online. I've NEVER experienced such delays and issues! A package will sit in a facility 30min from me for DAYS! Really guys? I could walk there faster to get it! I hate this company so much and wish they'd go out of business!

I am a longtime customer of Pitney Bowes Postage machine Model DM400C. Over the years we have had several glitches that got worked out... but currently, I cannot talk to anyone at PB that will assist us in downloading more postage into our meter which we have done numerous times over the years. For three days I have been trying to talk with service, to no avail, asked for a service call to be turned down etc. I am ready fo PB to come to a take out their postage meter and I will go elsewhere. Worst Service I have ever been exposed to.
Bob Langley
Owner
Finesse Marketing Company, LLC
Severna Park Md.

Not sure how you process your items. Its been two weeks since I ordered something and its been stuck in your Carol Stream Facility. I live 30 mins away from that facility. No way it should take two weeks to deliver. I might as well drive and pick it up from you. Unreal...

Pitney has had my package for over a month, and there is no way to get a hold of them, that I could find online, unless you have an account. USPS website says that they're waiting for the package, but they won't get involved, and tell me to contact Pitney. I don't understand how this company stays in business. If USPS, FedEx, UPS, or any other did this, they'd lose so much service to the others. This company is a shamm & don't care when, even IF, you get your package! Really hope no medical supplies are ever sent through this sh*t company! And, don't let the Overall Rating fool you... Most people leave it as the defaulted 5 stars, but leave negative reviews.

Pitney Bowes is another one of these large companies that have no compassion for smaller companies who have been with them for decades. When Covid hit, our company had to change our business model to remain viable. This change resulted in us not needing our postage meter. When we contacted Pitney Bowes about early termination, their only option was to pay the remaining payments early and to pay an early termination penalty. This was such a ridiculous offer that it's not worth explaining further. Pitney Bowes easily earns a 1-star from this very disappointed, long-time customer.

Unfortunately my favorite leggings and sportswear company uses Pitney Bowes. The packages typically come from west coast and I'm on the east coast. The packages sometimes take weeks to arrive after being shipped. Super inefficient shipping company. I'll probably stop doing business with my fave company because they continue to use Pitney Bowes' terrible shipping service.

I contacted this company about a package that has been with them for a month and a half. They refused to give me info on it's where it is and also refused to let me speak to anyone else, including a manger, to get help with my package. I was eventually hung up on. I tried calling back and the second person was rude, condescending, also refused to let me speak with literally anyone else at the facility. This place is a scam. I highly recommend not using them. If I could give negative stars I would.

We've been fighting PB for nearly two months. We changed checking accounts. Made the changes in ALL the places their CS people told us to. Closed our old account. PB keeps using old account. Now the USPS has locked our machine due to non-payment. 6 phone calls later we are told by a supervisor's boss, that the only way to fix it is to send the USPS a CHECK. No way to do it online, by CC, nothing. Overnighted a check that was received 24 hours before I posted this and still nothing. We have a huge mailing that has been on hold for nealy two weeks. Horribly frustrating.

After several attempts to update my business name over a period of at least a year I finally cancelled my service.
Well I think I cancelled my service. I could not understand the first two customer service representatives. I told both I have hearing issues that prevent me from understanding them. My hearing is deficient in hearing certain pitches and more. I ask for a representative whose first language is American English. I was transferred to Mike who I understood and he cancelled my account. When I ask to speak with someone in Billing whose first language is American English he told me he could no promise that could happen. I ask that he inform his supervisor of my handicap and have my call returned by someone I could understand. Nope. I explained that I was being discriminated against due to my handicap. He got very agitated and transferred me to a voicemail. I hung up in frustration.

We have been their customers for 7 years. Since we were offered free upgrade we had non stop issues with them. I strongly recommend everyone not to use them.