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I ordered $60 worth of toys from paw prime in the middle of December, and have still not received my items. No emails back. Very unfortunate to be ripped off like this.
Let me just say I've been waiting for 1 item since December it is about to be April! I have sent numerous amounts of emails and I have called many times! First of all they have never picked up any of my calls or have even called back. Second, they don't even respond to emails anymore! I knew something was up so I decided to look up "paw prime reviews" and i am not the only one getting ripped off! I can literatly copy and pasted several reviews that happend to me. I ordered two items i only had to pay "shipping" for which was i believe a couple bucks, I asked where were my items they said "lost in transit" okay its been a month later and still nothing? Oh and the reviews on their page are BS i submitted my oen review and guess what they did not post it :) they are ripping off way to many people. I believe we should all go online and do a consumer complaint
Since my review I contacted the company 3 times asking for a refund. I was told it was "my countries customs issue" as it was stuck in customs and out of their control. The last email I asked for a refund and told them I would be disputing the charge through my credit card if they didn't and AMAZINGLY 2 weeks later the seat belt leashes arrived in the mail!
Be careful of these guys. I wrote to them about a defective item they sent to me and they quit answering after I told them I wanted a refund. They will steal your money too if you receive a defective item from them.
I ordered $50 worth of pet merchandise in the spring of 2016... Still "waiting" on them. (It's March 2017 now) Called several times to where I either could not get a hold of someone or I did and they promised me they are on their way... Ridiculous and they won't refund my money!
DON'T WASTE YOUR TIME OR MONEY!
I ordered a maze bowl for my dog Nikko and it works wonders it has really helped with digestion. The bowls material is very sturdy and does not feel cheap at all. We love this site. I always get the cutest things here for him.
I order a car seat belt For my dog. Very hesitant in how my dog would react to it. Great success. I love the material on this product. My dog responded well to it.
I live in Japan and ordered a couple of collars and leashes. My dog and I absolutely love them! Very reliable and great for night walks. I received all my orders in a timely manner and had no issues with the products.
Love, love, LOVE! My shipments came in on time & quality of the free LED collar was awesome! Thank you PawPrime!
I ordered a leash and collar and I love it! The service was fast and I am completely satisfied :) I definitely recommend this site.
I love these collars, they keep my pup safe when I am out for walks! The awesome thing is when I go out a bit later for walks with my kids I feel totally safe! Everyone around my neighbourhood is asking about this! It would make an excellent gift. This is an essential item for all dog lovers! Timely shipping, perfect packaging and all! Again, thank you for keeping my pup safe!
I ordered an LED collar V2 edition and the material was better than expected and I really recommend!
Absolute scam. Still waiting for my product from November. I've emailed the company many times but they have never replied.
Is it possible for Paw Prime Staff to return a call or e-mail?
Ridiculous, non-existent service
I have ordered twice, like others get a bogus tracking number and a note "it's on its way".
I know there are slow boats from China but this is beyond slow.
I ordered 2 months ago the dog collars. Pay the shipping only. All bogus tracking numbers.
Still has not arrived. Not ordering from them again.
As many others have found out, I ordered a free promo on Facebook. "Just pay shipping" they said. "We ship using USPS!"
Well they don't use USPS because they ship direct from China. They will give you a tracking number and tell you to check USPS online. Tracking numbers will not work for the first two week. When they do work it states a Chinese shipping agent. At that point they dump all the shipping data at once, almost as if they just post fictitious dates.
They will state it's in customs for clearing but don't know what city it lands in. Then they tell you it's in your city.
I have a hard time believing it's been processing at my hub in town for 4 weeks now.
Don't bother contacting them. They clearly state the retuning policy is 30 days from purchase bit it never arrives within 30 days if ever!
I ordered a "free" LED collar in December. It's been 3 months and I haven't received the order. I've emailed them about it repeatedly and been told my package was "lost in transit" LOL OKAY. I've basically written it off as my loss but 99% sure they pocketed the money I paid for shipping and never sent the collar. Don't waste you're money on a scam.
I live in Ontario Canada. I placed an order for 2 LED rechargeable collars on November28th 2016 and have still not received my order. Paw prime does not answer the phone when you call and do not return your messages. Their tracking numbers for your package does not work. They return e-mails with" we are working on this issue". The worst online ordering company I have ever dealt with
Boo hiss on customer service. Will I EVER get my STUFF? Would have given 0 stars but no can do. Likewise stopping at three sentences.
I live in Italy, and i ordered two LED collars and two seat belts. Shipping took three weeks to arrive. I love the items i received. They work perfectly! Would definitely recommend!
