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Where is my order?. I ordered the large treat ball on Facebook all I paid for was the shipping. What a rip off. When you call all you you can do is leave a message. And they don't call you back! Been over a month. They gave me a tracking number but that doesn't give you any real info
They ship direct from China. Quality of product is poor. They took my money over a month ago and didn't ship the item until I requested my money back and reported them to PayPal. I also posted a message on their Facebook page, but they deleted it. It appears they must delete all messages people post on their page, as none are showing. I purchased through their Facebook Ad - just pay for shipping ($12). The product is much smaller than expected and made with cheap plastic. I'm not sure I will actually give this to my dogs as I've heard of products from China having harmful chemicals in their plastics.
Not only did my order take over a month to get delivered, the product was cheap and nothing like the desciption. DONT WASTE YOUR MONEY
It took escalating my claim via Paypal. They never responded to e-mail. They did not respond to dispute via PayPal. Over a month later I did finally receive ONE product. The treat ball which is very cheaply made. Thankfully I got it free and just paid shipping but it's not even worth the shipping I paid. It's dollar store quality cheap plastic and my puppy has already broken it
FYI if you search the products you can find everything on Amazon for way cheaper.
Don't fall for their free items just pay for shipping scam! Terrible customer service, refuse to cancel order, etc etc, they advertise at Facebook a lot, free items just pay shipping, don't buy from PawPrime!
LAST UPDATE 11/3/17... Meant to update a while ago. Finally got the stupid dog ball, it ended up taking about 6 weeks to get it. Had a huge dent in it. Even if it didn't it still would be a piece of crap! I attached pics.
UPDATE 7/10/17...
After sending them 3 emails, the last one telling them that I'll report the charge to my banks security monitor, I received a canned response saying it's been shipped and that I'd get a tracking number soon. I did get that a few days later... it's shipping (if it actually ships at all) directly from China! So far, after a week, the status has not changed, it just says "Origin Post is Preparing Shipment", so not really shipped at all. I also checked the BBB site, the summary says "38 complaint(s) filed against business
Failure to respond to 36 complaint(s) filed against business"
SCAM! It's only been two weeks since I ordered but I just had that bad feeling that something was wrong. I started looking on the internet for reviews and boy did I find them! If you see their ad on Facebook DO NOT FALL FOR IT! All of the comments for that ad have to be fake too. They're probably sitting on a beach somewhere sipping drinks, on our dollar, typing in positive comments.
Copied from The BBB:
Paw Prime
BBB Rating Scorecard
THIS BUSINESS IS NOT BBB ACCREDITED
Paw Prime
F BBB Rating System Overview
Customer Review Rating:
100%
[0] Positive Reviews
[0] Neutral Reviews
[8] Negative Reviews
[8] Total Customer Reviews
[37] Total Customer Complaints
I'm VERY unhappy with PawPrime. I ordered a dog seat belt almost 2 months ago and still have not received an email saying it has been shipped out. Of course I was sent a confirmation email right away (to tell me they charged me for it) but nothing after that. I have emailed and left messages but no one will get back to me. This Company is a scam and this site should be shut down! PawPrime YOU SHOULD BE ASHAMED OF YOURSELVES!
I ordered a harness and seatbelt leash. Received the harness but even though I ordered a XL it's not big enough for a 50 lb dog let alone my 100lb one! It's so cheap and it shipped from china :/ never received the seatbelt harness and it's been more than a month! No one answers emails. This is a bogus fly by night company.
Where is my order?. What a rip off. When you call all you you can do is leave a message. And they don't call you back! Been over a month. They gave me a tracking number but that doesn't give you any real info.
I originally ordered from Paw Prime some Doggy Seatbelts after a month still did not receive them contacted them and they stated the shipment was lost in mail and that they would reship the order. They stated it would be another 3 weeks and now we are going on the 3rd month and still no merchandise or refund and now they are not responding to my emails as they did in the beginning I believe this is a fraudulent company and would advise anyone to STAY AWAY
I ordered the doggy seatbelt and they sent the wrong color. It took a month to receive the seatbelt because it's made and shipped from China which is not stated anywhere on their website. After contacting them they agreed to replace the order for the correct color. After waiting another month I received the replacement order, however after opening the package it still not the correct color. I have tried contacting them again, and they are now ignoring my calls and emails.
Paid for an item and never received it. I call everyday and I get a voicemail. No one calls me back. I send emails, and still no one replies to me. This place sucks!
I also ordered over a month ago and have not received the paid merchandise. I have emailed and no reply. Inalson called on their phone line at every extension only to receive voicemail and no return calls. This company should be under investigation or labeled as a fraud alert!
Total Scam. I ordered 2 seat belts and 3 collars, got the seat belts after hounding them for them, but never got the collars. Calling just goes to voicemail, emails are ignored. I will keep spamming their emails until I either get my money back or they send the collars. Don't bother ordering through them, you won't get anything and it all comes from China anyway. Stick with Amazon if ordering online, they will at least fight for you if you don't get your product.
This company never sent my order but had no problem taking my money. They've stopped responding to my emails as well.
How can we get our money back if this is a scam? Can we contact police about this issue? I will be calling local authorities to figure out what to do. There have been a lot of bad reviews saying they never got their items. I have been waiting a month and after reading these reviews, im not expecting to receive them.
I ordered several dog seat belt leashes and was told they would be delivered in 2-3 weeks. Now more than a month and a half later, I am told that my country's customs is the hold up. I have sent them several emails saying that I want to cancel the order and have my money refunded and I cannot get any reply. It seems that they do this quite often.
I ordered a pet seatbelt. They've changed the estimated shipping time at least twice. Now, 14 weeks later, still no package. They even told me once that it was stuck in customs. Now they are not returning my calls or emails and I'm wondering if it was a write-off. Never ordering from them again.
I had placed an order on February 5th for a couple seat belts and collars, and as of today, I have not received my order. On February 9th, I received an email indicating my order was on its way. I have emailed them seven times, February 10th, March 13th, April 4th, 10th, and twice on the 21st, and again on May 6th. In response to all the emails I sent to them, I received one back on March 15th indicating my order was in Customs, and have heard no more... Today, I received a parcel in the mail from them for two cheap rope toys with a bone shaped plastic bone in the centre, which is by no means safe for a dog... Again, I am emailing them again today, and then contacting PayPal to see what they can do to help, and to warn them of any further transactions directed to this company. Thieves to say the least!
I ordered a doggie seatbelt 3 months ago and never received it. I've sent two emails asking about its whereabouts, then asking for a refund, and have not received a response. Do not order from this site!
