PawPrime

I placed an order for a Prime Bed Warm Sleeping Bag bed - Gray / M on December 10th, 2017. I received a confirmation email that same day, as well as an email stating my order would arrive in 2-3 weeks due to high demand. Fast forward more than two months (2/23/18) and I still haven't received my order. I've attempted to follow up with Paw Prime to no avail:
1. When I enter my order number on their tracking page, it says my order cannot be found.
2. The customer service number listed on the website appears to have been disconnected.
3. I've sent three emails over the course of the past month and received no response.
4. I've sent three Instagram messages over the course of the past month and received no response.

I have since put this charge in dispute with my credit card company. This company should be shut down.

The dog bed ordered took 6 weeks to arrive from China, though I was told it would take 10 days. When it arrived it was the wrong size and VERY cheaply made. When I attempted to return they disconnected their phone and didnt respond to emails. When i went through paypal to return they provided an address in CA that the USPS said didnt exist so they wouldnt accept the package for tracked shipping. Finally 2 mos later paypal was able to provide a home address to (the owners? In) CA. Paypal did ultimately refund the money, but boy was that a waste and boy are they shady.

We placed an order over 2 months ago and still haven't gotten our products. Customer support phone number is disconnected and email support sends reply's promising delivery days that don't actualize. Save your money and research company's information! I've made a mistake in trusting their professional online appearance which is exactly what it is a fancy shell without any substance. Still no product delivered, nor refund. Robbery!

So this is what I just wrote to this Horiible company...
This order was cancelled thru PayPay for non delivery from the order originally being paid the end of November 2017. It is now January 13 when it was delivered. That was 1 1/2 months ago that the product was ordered. Unbelievably too long to finally receive any product that was ordered actually for a Christmas gift. I ordered way in advance for the product to reach me before Christmas. It did not, and with the investing further into this company, my finding were very very poor reviews of non delivered product. I took the action up with PayPay (thank God I always use them or would not have received a refund) and explained what was going on... or what was not going on. They investigated the issue and found in favor of my complaint (which was very rightfully so). A refund had already been made. Funny how I recently received the refund from PayPal and a week later the product I ordered shows up at my door. Unbelievable! So I don't know what you want me to do with this dog bed as I will not return it with my own money. And by the way, I already received a replacement bed that I ordered from a very well known company in America that only took 1-2 weeks to get. I am extremely satisfied with what I had to order from another company to replace the order that you did not deliver on... until yesterday. What a joke! Your company looks legit online, but it is NOT! Shame on you for coming across as a legit company and taking advantage of good people! You know... What Goes Around, Comes Around! Very Bad Business Sir or Madam!

How does a company continue to have a website taking orders, facebook page and continues to send marketing emails when it's clearly a scam company. No phone number is working, chat doesn't work, no emails are returned no facebook messaging return. I ordered dog bed on 12/10th and nothing but an auto email saying it would take a little longer but 2-3 weeks. No one is existing on this company but the head Scammer who has taken everyone's money and acting like a pet company. HORRIBLE. They need to rot!

Firstly, I think it's important to know that despite Pawprime listing their address as being in Corona, California, your item is actually shipped from China which is the reason it takes so long for it to be received.

I think they could save themselves a lot of grief by sending an email confirmation rather than posting the detail on their website.

I strongly disapprove of the lack of transparency around this. In fact everything went downhill when I decided to check on the status of my order.

I ordered a dog bed and with the exception of my receipt from paypal never received a order confirmation. When I called to check on the status, the automated system always left me with voicemail. I left several messages, emails and finally requested that my order be cancelled. I never got a response, and it wasn't until i filed a complaint via Paypal that they emailed and told me to select the 'Track Order' link. 1.) I asked them to cancel my order and they responded with a track order response - ugh. 2.) when i selected the link it took me to a newsletter sign up page. I again emailed them and told them i requested that my order be cancelled. So they replied with a tracking number. When i clicked the tracking number i found that my order hadn't even been shipped yet. I asked them to cancel it and yet they still decided to ship it. I only discovered that it was coming from China because of the tracking details.

Let me just say I had ordered the dog bed in mid November and it finally arrived in January. The bed is horribly flimsy, i threw it away. The whole experience just put such a bad taste in my mouth.

This is one of those rare moments that I haven't done my research before purchasing an item.

As a company they could do well if they focus on communication and transparency. These are very key elements of being an online retailer. I have never been this upset with a retailer before. The lack of attention is inexcusable. I would call the site very manipulative as it clearly targets our passion for our pets but has no regard for us as consumers.

Unless you have all the time in the world and are not one to check on order statuses I highly discourage shopping at Pawprime.