PawPrime

I had ordered an item a month ago and it was NEVER delivered to my house. It kept saying it was delivered when it obviously wasn't so I asked what was going on. They sent me a tracking number for two other sites from China and it STILL wasn't in the U.S. I sent multiple emails asking for assistance and they simply said: "it should be delivered to the address provided." Well, it never arrived and I disputed with the bank to get my money back as when I intended to do so with them the website wouldn't load all the way. PLUS, I called and it sent me straight to voicemail. Not a very professional website, I'm glad that I didn't spend more on their "service".

I ordered the tricky treat ball, waited over a month to receive it (Id forgotten Id even purchased it - $10.97), gave it to my 30 lb. Cockpoo who has not destroyed any other toys, but within minutes was able to tear it up and ingest small pieces of the plastic. Fortunately I caught him before he was able to eat the noisemaker device inside the ball, but its been a week or so and hes not expelled the plastic pieces in his feces so I hope hes OK. I contacted Paw Prime who said they would send me a REPLACEMENT BALL! They said no refunds! Are they kidding? Selling a dangerous toy and then thinking Id be stupid enough to give another of the same item to my pet?

I have been trying to get my 2 "Tricky Treat" balls that I ordered. They said the issuse was with USPS & gave me a tracking number. USPS said the number is invalid. After a month of emails & voicemails to them, I received another email that said USPS "probably haven't updated" the tracking number. PAHHLEEEZE! I have never had an issue with USPS! All calling options go to voicemail! What is with this company? I'm seeing my exact issuse with PAWPRIME all over this site! Has ANYONE ever gotten what they ordered?

I ALSO wished I did some research before I bought my Tricky Treat Ball because it's been months and they still haven't sent the product! I've emailed them but a representative - or what I'm guessing as an automated message, emailed me back saying, "Thanks for doing business with us!" They didn't even address my concern! When you call them, all of their options to lead to voice mail, which they never reply to. Spread the word! This place is a scam!

I wish I'd done my research and looked at these reviews before placing my order for the Tricky Treat Ball! If I had, I would never have ordered. All of the reviews are accurate and this company is indeed a scam. I placed my order on Aug 22, which was supposed to take 2-3 weeks. It's now been over 2 months! I've sent a few emails, to which they have done a stock standard reply that they'll "look into it", but never to be heard from again. They basically just took my money and ran! I'm disappointed I took a risk after it coming up on my FB feed, but never again will I place and order with a company without reading reviews! Learn from my mistakes everyone!

I ordered the tricky treat ball for my Springer Spaniel. There was a choice of 3 sizes. I chose the large one so that he might be challenged and entertained by it. Well, when I received it 5 weeks later it was the size a mediocre apple and it took my dog less than 2 minutes to chew a hole in it and rip it into small pieces! Not safe by any means! I contacted the company via email and expressed my displeasure requesting a refund but was informed that was not possible due to it being a sale item. So they advised they would send a replacement and if I could just confirm my mailing address that could happen. Well, it's been almost 2 months and SURPRISE. No response and no replacement! So save your hard earned money and go elsewhere!

I placed a order and paid for it. It never came. After many attempts of leaving voicemail and emails she finally writes back. I told her to resend what I pain for. She said she would. Once again it never came. She never responded to emails or voicemails. So I am out of the money I spent and the 2 large balls I bought.
I would never suggest this company to anyone ever. I would stay away from this company. Unorganized, and dishonest.

If i could give a minus 5 rating, I would. I ordered 2 of the automobile seatbelt-leashes. It took over 5 months to receive them. There is no customer service: they do not answer a single phone call and e-mails are vaguely answered... if they are answered at all. The blame was placed on me for an incomplete address, which was not the case as proved by the confirmation of the order. This was far from an acceptable consumer experience!