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I just received my LED dog collar. I was nervous about not getting it, but I did receive the item (it took a little under a month). However, a piece of the collar is broken. Having a hard time contacting them regarding a replacement. Customer service could definitely be faster at responding.
I was ripped off by these guys same story. I just wanted to point out the robotic positive reviews that are attempting to sound like real dog owners. I hope people can see how fake those posts are. Shame.
I ordered my hats months ago. Never received a tracking number. Contacted them for it and they said they would find. 4 weeks later nothing so I asked again. They blamed another department. I asked for a refund and they say they are getting the shipping number. I asked again and they sent me this in response to my complaint - Thank you for contacting us. We appreciate your business! Stay Pawsome.
This company is a total scam and only there to take your money and then cut contact.
Sham! Ordered one a month ago and then they shipped me a medium ball instead of the large one that I paid for $10.95. When I emailed them they said that with Free Promotional items that they take 3 to 4 weeks. Then when I explained to them I purchased the large one, they kept beating around the Bush wanting me to prove things. I will never do business with this company ever again. Please don't buy from these people. THEY ARENT TRUTHFUL. Oh and you can't call them. They won't answer calls.
I ordered a hat for my dog in early July 2017. Its now Mid-October and I never received my item despite several emails to the company. They kept telling me they were reshipping the item as the original item was lost in the mail. They charged me and never refunded me despite my request. Terrible and dishonest company, buyer please beware.
Shipping costs are a scam, not consistent. The toy I bought was hard plastic, and destroyed within minutes-with little pieces being chewed off! Such a danger. Ships from China. Tried to contact the company, with no results. Would NOT recommend, at all!
This was my 2nd order from Paw Prime and other than the wait the first order was fine so when I received their e mail for their new teeth cleaning "CHEW TOY" I ordered 2 of them in the largest size for my 2 Golden Retrievers. After waiting well over a month they were sitting at the front door when I arrived home from work. I in boxed them and was happy that my babies seemed to love them and went to change clothes. I returned in less than 5 minutes and could not believe my eyes! Their brand new Paw Prime "CHEW TOYS" are already in pieces. After sending them pictures and requesting a refund but was offered replacement product instead after I told them I thought this product presented choking or internal damage as they do not digest (found pieces of "CHEW TOY" in poop and they should take them off the market because they are not safe.
Hi dave,
Thank you for your patience and understanding on this matter. We can offer reshipment. Please let us know how to proceed. Reshipment may take 2 weeks to arrive. Thank you! We highly appreciate your business.
Stay PAWesome!
Your Furriends,
Paw Prime
(855) 239-1PAW
OK AFTER READING ALL THESE REVIEWS I CAN UNDERSTAND WHY MY ORDER FROM AUGUST HASN'T BEEN SHIPPED OR MY EMAILS AND CALLS HAVENT BEEN ANSWERED
I order two large treat balls. 7 weeks later I got one medium treat ball. I have contacted customer service 4 times now - it's is 3 and a half months after I paid for the order. I still don't have my order. Feel so cheated. They tell me the order is on the way.
I order two doggie hats from the company and after 2 months, they finally showed up but in the wrong size from what I ordered. They could have cared less, and wanted me to pay for return shipping inorder to get the correct ones. I refused, telling them that this was their mistake and they needed to send me a return envelope or prepaid label. They have refused.
The hats that I ordered (size L) stated that they would be big enough for a Lab or Husky. Based on the mediums that showed up (which fit a dachsund), the larges wont come close to fitting a Lab.
Will never order from this company again!
DO NOT order anything from this website! I fell for one of their emails to buy a tooth cleaning toy. They made it look big in the picture. First of all it shipped to me from CHINA! NO THANK YOU! Secondly it was a piece of CRAP The end fell right off and could be a choking hazard. It was made of the crappy rubber that comes out of China probably full of toxins! Going in the GARBAGE! DON'T waste your money! Wish I could give it NO STARS!
Ordered doggie booties in July. Never received order. After 3 emails and several phone messages asking about my order, I sent a final email in September asking to cancel my order and give me a refund. I received an email that my order was being shipped. Finally received my package. Product is ridiculous - bootie barely fit over my thumb and it has dark stains on two of the booties. Want my money back.
Finally I received these collars and after using them once they broke (very cheap junk from china), I would not order anything from this company. Does anyone know how to get your money back and cancel all orders?
Ordered Sept 2, Email says it shipped Sept 15th, October 3rd it still has not arrived! Save your money and order from another company!
I ordered a shipment in June and was told by the USPS that they could not deliver the package because the address was unreadable. They sent the package back to the warehouse. Paw Prime customer service said that they would repackage and reship right away (this was in July, now). Since then, I have been told that they would reship on three different occasions and that they would email me within 2-4 days with tracking information. They have yet to give me tracking information despite my following up multiple times and just keep telling me that they will reship the order. Don't order from them! Ever! Under any circumstance!
I ordered a couple hats for my dogs on August 5th I've called them and left messages I emailed them they said they check on my order that was 2 weeks ago nothing no product nothing I'll probably never see what I ordered stay away from this company if you don't want to lose your money
Saw a great ad on fb for Tricky Treat balls, thought it would be the perfect gift for our friends. Placed the order and then was notified that "Due to high demand some orders may take 2-3 weeks for delivery!" That was too long to wait for these gifts, so I called them immediately to ask for them to cancel the order. Had to leave a message. Then I sent 5 emails over the span of a week with no answer. Finally got an answer today... they already shipped them. Too late for me, asked for shipping to be reimbursed. I will be contacting PayPal. NEVER BUY FROM THIS COMPANY, THEY DO NOT DESERVE TO BE IN BUSINESS IF THIS IS HOW THEY ARE GOING TO TREAT CUSTOMERS.
I never received my doggie seatbelt from paw prime. Thankfully I placed my order through PayPal so I was able to get my money back. Their costumer service sucks. When contacting them about when I would receive my order after 3 weeks I got a response stating that they sent me an email with a tracking number. This didn't help considering nothing would come up. I waited awhile longer and they never responded so I filed a claim with PayPal and got my money back fairly quick so I'm guessing this isn't the first time this has happened with this company.
I ordered one of the tricky treat balls on July 28 and it is now September 23 and I have yet to receive the tricky ball. I received notifications that it had been shipped and it never showed up. I have called and left messages several times, and have emailed customer support several times as well. Do not waste your time and money. I am just glad I used paypal so I can dispute this and hopefully get my money back!
Ordered the "Free" doggy treats balls just pay $10.00 for shipping. Yea right, bought 2 balls, didn't seem to have any problem taking my money from my account, been a month, no balls, can not get a hold of anyone, leave message, no one calls back. NICE!
