PawPrime

I ordered a dog bed on 12/11 and I started emailing them after Christmas I did get two replies that said my dog bed had shipped and they were tracking for me. I called 800 # and it is disconnected. I plan to dispute as soon as credit card bill come later this month. I emailed a third time and told them to just be honest with me and I would look for dog bed elsewhere. I did report their ad on facebook. I just wanted the truth no lies.

Placed two orders for dog sleeping bags on Dec. 3. After ordering, received message that due to popularity, might be 2-3 weeks to recive. On Dec. 18, received message that one was on the way. I checked the shipping info, which indicated USPS hadnt received it as of Dec. 30th. Never received shipping info on second order and no response to inquiries to customer service. Ordered another item at similar time and shipping info says it is in China. Im out $100 and have received no products at all.

I ordered 3 different size/color dog beds to the tune of $103.83. I get an email a week later saying they will not arrive for 2-3 weeks due to demand. I sent email requesting refund. I receive no answer. Now I start researching the company and read all these reviews. I am heart sick. I start email and calling Paw Prime. You never get a live person. You can only leave a voicemail. I still have not received a return call. I received an email today they will check on the status of my order. I have filed with PayPal to get my money back. Then I am filing with California Attorney General (Paw Prime claims located) and my state attorney general. They should not be in business.

This is what I wrote on FB. I am so sorry I did not see these reviews sooner. I called my bank to dispute the charge. I hope everyone here with a similar experience does so.
Facebook Friends and Family... This is a PSA concerning a website called Paw Prime. DO NOT PURCHASE anything from this web site. I ordered a dog bed for RJ on November 27th and emailed them December 5th asking about shipping time. I was told it shipped. A tracking # was provided which was not a typical USPS tracking #. Multiple emails with bogus BS telling me it was shipped and here is the tracking # which I already had and when entered on USPS it always comes back Status not Available. I then receive a notice that the PO could not deliver the package and to contact my PO to arrange delivery. I called and they had no record of a package. I called the company a few days before Christmas telling them I no longer wanted the bed and want a refund. Interestingly I received an email very shortly after I left the voicemail telling me they will Check with their shipping Dept. Too late. I have disputed the charge with plenty of documentation. Do Not Buy From This Web site. Photo attached to show the web site.

I purchased 6 LED Christmas dog collars from this company on November 4th, they said to allow 2-3 weeks to arrive. I waited until December 3rd before send them a message asking where the collars were. They responded back to me 3 days later to tell me that the items had been shipped and that they would get back to me soon with a tracking number. This did not happen. On December 7th I sent this message to them. "Could you please tell me what day it was shipped? Where did it ship out of? Which Carrier did you use? And, what is the tracking number?
All of this information should have been readily available to both you as the company and me as the purchaser."
I didn't hear back from them until December 11th, this was the extent of their email "Thank you for contacting us! We will further check on the status of your order and contact our shipping department. We'll send you a notification once we heard back from them. Thank you! We appreciate your business!

Stay PAWesome!"

I waited and have still received nothing from this company, so I used your resolution center to contact them, it has been several days and no response from these crooks, a fact I've now found since looking into the company and the numerous complaints logged against them.
It's time to escalate Xmas is days away, they took advantage of me and many other people and I want my money back. And if there is anything else that can be done about this unscrupulous company to stop them from stealing from people, please do it.
I have all of my correspondence with them saved and will gladly forward it on.

I ordered a dog bed for a Christmas gift on 11/2817. After 2 weeks of no response for shipping info I started calling and emailing. No one ever picked up the phone and no one responded to an email. I sent a 2nd email last week and I was a little more aggressive. I finally received a response but I still dont have the product. It is now 12/22. I went to buy another gift at a local pet store. Safe time, money and aggravation and DONT patronage this type of company, Shame on them.

After no contact or replies to my numerous emails I finally received my order after three months. That same day I was contacting my credit card company to challenge the charge. Upon checking, this company I believe is not actually in the US. Even if they are, then all goods are eventually posted from China. I paid US$9.95 for postage and insurance, which is a scam. China has what is called China Slow Post. I learned my lesson. If I cant establish an account and check on my orders with tracking, from an online seller, then Im not doing business with them.

DO NOT ORDER FROM THIS COMPANY. IT IS A COMPLETE SCAM. I ordered a lighted LED Holiday dog collar on November 2 and have not received my item, even after contacting the company three times. I am now in the process of disputing my payment to PayPal.

On another note, I'm beginning to wonder if this scam is also connected to fraudulent checks that were written to my checking account on November 28. I had to freeze my account.

DO NOT RISK IT!