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Placed/paid for order over a month ago. Never received it -never received a call or email back from my messages. Been over a month.
I bought one of their treat balls for my puppy it took weeks to come and when it finally arrived it was cheaply made of hard plastic it took her all of 2 hours to destroy it I have been emailing them once a day for the last 2 weeks and have not had a reply. I am now going to post this on facebook and anywhere else I can they are a dreadful company don't waste your money its all crap from China it even came with a Chinese lable of the envelope.
I ordered 2 seat belts (which came about a month later) and a collar which I never received. I emailed customer support, got a very nice answer that it had been lost in transit and they would re-ship. Two months later, still no collar. Luckily I paid with PayPal and got my money refunded. DO NOT give this company any business. They ship from China, and some of the products never arrive.
Please don't waste your time or money, in less then 4 hours it was chewed up. It was made of cheap plastic,
Do not order from this company. Order came very late and they lied abput it being stuck in customs. The feeder ball I received was not as advertized and not the size I ordered. And definitely not worth the money. Hard plastic I wouldnt let my dog chew on. Never again.
Order no delivered (1 1/2 months), inaccurate tracking date and no return of either email or phone messages. Very poor customer service!
I placed an order on 6/7/17 and still have not received my order. I've sent 3 email message through their site and finally received 1 reply on 7/12 simply stating that they are checking with their shipping department and will send me an update ASAP. 3 weeks since that email and still no additional info provided. I requested cancellation of order and a refund but still no response. I'd be more patient if they actually responded to inquiries and communicated better with their customers. Just tell me what's going on since you've already taken my money 2 months ago!
Same as the other reviews! Had I read them prior I would not have ordered. I placed my order early July, have reached out several times. No response and I have been charged as well. My dog I'm sure could get much better things, sooner and better quality from your local pet store with much less aggravation!
If I could give a rating of zero stars I would! Placed an order with this company July 1st., HAVE NOT RECEIVED product. Contacted company several times and NO RESPONSE. Tracking number I received when order was placed, does not work. If I would have read all the negative reviews for this company, I would not have placed an order!
Why? Because they are from China! I ordered on June 9th and of course they tell you because they're soooo busy with orders that it may take up to 3 weeks, well mine took almost 2 months and when I finally got a tracking number and tracked my package it showed this "July 3,2017, 7:56 pm Processed Through Facility ZHENGZHOU EMS, CHINA July 2,2017, 10:34 am Acceptance CHINA" Regardless the order they sent me was also wrong and I have had no luck emailing them, though they was happy to respond immediately before. So now I will also be escalating my complaint to PayPal and letting them deal with it.
Ordered one item, took 2 months to receive. Item was received damaged and product is of inferior quality. I have contacted Paw prime via e-mail and phone several times. No reply from Paw Prime yet. Phone calls go directly to voice mails. Avoid Paw Prime!
Why does it take so long to get our orders. In placed an ordee on June 17,2017. Still have not recieved it, nor heard anything about it. They dont have a problem sending out e-mails for new orders, but they cant seem to send out the previous orders. My order was only suppose to take 2-3 weeks. It has been over 5 weeks. Have not heard anything. They sure got their payment.
THIS SUCKS.
I waited for over a month for the ball. I got a damaged Item and there is no one to talk to. I sent a picture, as they asked and since then they disappear. It never happened to me before.
I had ordered my harness in February. Its now july and never received. I got tired if it so i sent an email. My email stated in the subject line"thinking about lawsuit" and in the message read i have not received my item in 4 months i want my money back now or i will sue. Got a message 2 days later and got my refund the same day as message
Ordered item June 12th. No item as of July 24th. Sent emails and phoned. Their customer service line brings you straight to voicemail. It has been a week with no returned emails or phone calls. Filing a complaint with my credit card company.
COmpany seemed legit and care oriented when first bought item, but they disappear when you wonder where it is. It is rather telling that their facebook posts to wall have to be moderated before displaying. Do not bother using them!
I ordered the puzzle ball from their site. Like many others here, I found the shipping time to be ridiculous. I had given up hope of it coming at all by the time it arrived. My dog loved the ball, but it didn't last. The plastic was not at all durable, and he ripped out the squeaker within 30 minutes. Tried to write a review on the site itself for the product, but of course they don't show it. I do not recommend paw prime.
Not only did it take forever to get here, the treat ball had been pushed in during shipping. It is made of some kind of plastic, which really smells and is probably toxic. Requested a refund 2 times and have yet to get any kind of response from anyone! BOTTOM LINE-THROW YOUR MONEY AWAY SOME OTHER WAY..
No question, just a comment:
I am filing a dispute with my credit card company and will be getting my money back. So, Paw Prime, you can just continue doing what you're doing, WHICH IS NOTHING.
I don't want anything you're attempting to send me. My order that was placed on June 17 (which I haven't gotten yet, like EVERYONE ELSE ON HERE) can go in the trash for all I care. Let it ROT in "customs".
Ordered and paid - no communication despite multiple attempts - no tracking - have lodged a paypal dispute to get my money back
I ordered the treat ball also--- over a month has passed-- no order. If you call, you get a recording machine--- they don't call back. I've called a few times, left phone messages, to no avail. My June credit card statement shows that it was paid for. Tracking shows it in China! ( a few weeks ago!) I give it zero stars! (but I'm forced to give at least one to leave a review!
