PawPrime

Several weeks after I ordered I finally got sent a confirmation that my shipment, of a dog tether, had been sent out with a verification number to track it. Tracking number doesn't work so when I sent them an email about the tracking number not being an existing tracking number they sent me a form letter that had nothing to do with my question saying they were going to adress in the concern and I've heard nothing since. I've had this exact same situation happened with a phone cover company, and everything is exactly the same. When I finally did get my phone cover almost 3 months later after I had ordered it it was not at all what I had ordered and it was completely useless. It was actually just an envelope that was made out of plastic with no windows or access to the phone. I expect this will be along the same lines, if I actually ever get my dog tether it will be garbage and not at all what I had ordered. Don't waste your money.

Simple point: Ordered and received tracking number; USPS stated the package was undeliverable as addressed. USPS is sending it back to the company. I contacted Paw Prime after waiting several weeks and furious about this mailing issue requesting a refund. After 3 emails so far, specifically requesting a refund, there's been no response other than offering to reship the package (dog seatbelt) which will take another 2 weeks. This is ridiculous and I think, like the other comments, that this company is a scam! I ordered the seatbelt on a promotion of only paying shipping & handling of $9.95 - I wish I never did this. I'm reporting them to the BBB. The posts on their website include no negatives (that's a huge problem).

Reading the comments here only further my belief that I've been bamboozled. I'm angry... this company should be ashamed!

I ordered 2 seat belt leashes the first of April. I received a confirmation email with my order number and my checking account was debited immediately. However, I have yet to receive any other communication about my order. I have sent multiple emails and left numerous voicemails with customer service. I haven't talked to a human as that is not an option when you call. I am reporting them to the better business bureau and attempting to get my charges reversed on my credit card. Be careful if you order.

I ordered an LED collar, leash, and seatbelt from PawPrime on 2/17/17. Paid $26 for "shipping" as the items were stated as being free. Got an email that the leash had shipped straight from China. Tracked the package and it made it to my city, and then it said there was an "insufficient address". USPS said the package was being sent back to China, and the updates stopped on 3/9/17 in Chicago, IL. I don't see how they could have gotten the address wrong. It's correct on the order page, and usually shipping labels print the address straight from what the user enters. So I'm guessing they may have purposely addressed it wrong.

My two other items still have not shipped according to the order page, and it's been over 2 months now. I will be filing a PayPal Item Not Received dispute to hopefully get my money back. I highly encourage others to use PayPal whenever possible to avoid situations like these, mainly because a scammer such as PawPrime won't see your card information.

After 4 months of waiting, I finally got my package. This company does not know how to function as a team. I was told like 5 different delivery dates. I was told 4 weeks, and then 6 and then 8 and then 12 and finally, after 12 weeks they blame it on customs. It wasn't customs, and wanna know why? Because I had another package pass through NO PROBLEM! Why couldn't you just have been honest with me. If you said 4 months shipping I wouldn't have ordered knowing that I was moving. It also wasn't customs because on my package I called. It took less than a week for them to clear customs. Your company has said it's been at customs for over a month. You treat your customers like they're stupid.

The whole time I was waiting I couldn't even track my package because I was given 3 different sites and numbers to use. No one could ever give me a straight answer. I am moving in 10 days, and I told them from the get-go, can you tell me that I'll get my package before I move, and they said YES YES YES. BUT YES TURNED TO "your countries shipping policies are different and strict. We don't know." If you don't know, a refund should've been given, but when the company was asked for once LONG before I knew if the package was even going to come, they would beat around the bush. Money hungry company who hasn't educated its workers, and doesn't ship in the amount of time they say, and THEN they just push it, and makeup bull$#*! responses.

I ordered a single LED dog collar from this company website in NOVEMBER. 6 months later it has not arrived and they have completely stopped responding to me after the 12 week time frame they told me it may take to arrive. I have sent multiple emails and left several messages for them to contact me. They have stolen my money, I don't actually believe it is a real company but rather a scam exploiting people who want to provide safety to their pets.

I ordered a collar Paw Prime advertised in the fall as 'free', just pay shipping ($10). Thank goodness I didn't spend any more than this! I ordered this package on Nov 28th, 2016, and it is currently April 7,2017, and still no order. I contacted them in January about this and it said it could take up to 12 weeks, and "due to strict boarder regulations in Canada that the items were held up at the Canadian boarder". Perhaps it should be advertised items will not be received in Canada at all due to the border to not take people's money. DO NOT BUY, particularly if you live in Canada!

I bought some of their products on a promotion. I ordered the seatbelt and the LED collar. Immediately after ordering, I realized I ordered the wrong size collar so I emailed/called and got my order amended. Then 2 or weeks later the wrong collar size arrived. The collar seems pretty decent but the seatbelt is a joke. Literally if you pay their normal $40 price for this you are being severely ripped off. The materials look like they cost about $2 and my dog chewed through it in about 2 seconds. The dog chewing through is our problem but he was able to do so in seconds, and with flimsy the material was I wouldn't be suprised if it snapped at some point. For small dogs, this seatbelt may be fine, but at 9 months our dog is 65lbs and this product was so flimsy in comparison to his size. Now, I am 4 weeks or so into to attempting to contact this company to get the right collar size. They said they would send it and now they won't get back to me when I ask for an update. I have called numerous times and have emailed even more. They are ignoring me and the fact that I can only reach an answering machine makes me think that they are not based in the U.S. Their customer service is terribly non-responsive and I feel very ripped off. CHOOSE A DIFFERENT COMPANY TO ORDER THESE TYPES OF PRODUCTS FROM!

One of my buddies tagged me in a Facebook post for pet products. I looked into it and was really excited about all the stuff they had to offer! Reflective and light up collars and leashes, leashes that attach to your seat belt, everything you could ever need for your pupper! I ordered a light up leash and the seat belt leash for my Labrador. He's a big guy so I used the sizing chart and it was spot on. Fits him perfect. Not sure if the leash is waterproof but it's LED and hasn't gone out yet from the Washington rain. I got the seat belt leash for free with my order which was awesome. Just had to pay shipping. Now I can ride with my pupper in the front seat with the doors off in my jeep and not worry about him. Everything arrived fast and looks to be of great quality. I will definitely be ordering from them again.

Company is a scam! I ordered 3 items Feb 7/17 and am still waiting for them. I have emailed the company numerous times. Was told that the items were sent but due to strict boarder regulations in Canada that the items were held up at the Canadian boarder. That the items would NOW take 7-12 weeks to ship to Canada. I'm still waiting for my items and the company does NOT respond to my emails or phone calls. DO NOT ORDER FROM THIS COMPANY THEY ARE A SCAM!