PatioSunUmbrellas

I recently purchased a cantilever umbrella from patiosunumbrellas.com When the product arrived there was a tear in the fabric, apparently due to the way the product was packaged (sliced by the hardware). I tried the toll free number and followed the prompts to customer service, only to be put into a continuous loop back to the menu. This occurred on various days, weekend and weekday. Then I tried the "24/7 online chat" only to find no one available to chat with. Finally I sent an email to the address provided on the web site, only to receive no response. This all leave me feeling like the web site is a sham when it comes to customer service.

I ordered a patio umbrella from this site after reading good reviews (that the company posted themselves). We decided to spend much more money for the product in hopes of getting a superior product, which is what they advertised. When the product arrived, it was in NO way free-standing, as it showed in all of the pictures on the website. I used their online "customer service" feature and the person on the other end told me if the umbrella did not stand on its own, it was because I put it together incorrectly. After 20+ minutes of back and forth - mainly on my end, because the other person was taking was too much time with his responses, he finally told me to contact sales on Monday. I did just that, and spent more than two weeks of emailing them and waiting days at a time for responses. They immediately offered me a 20% refund if I would keep the product. I think that says they recognize they sell inferior product that is misrepresented. Since we were going to have to purchase weights to use on the base to keep it upright, (even though it is supposed to be free standing) I told them I felt I deserved more than that. They offered me 30% and I finally agreed, assuming they could send me a refund via check. I mentioned that in each and every email I sent - as I used a pre-paid visa card to purchase the product, and the refund could not be credited to that card. After weeks of emailing them, I finally received a response of "the refund has been credited to your account" - when I responded to that email, immediately, their only response was "contact your credit card company". They have since refused to respond to me.

We purchased 150 lbs of weight to attempt to make the umbrella free standing. The base of the umbrella is so poorly constructed, weighting the base simply began to bend. So I know have $150 worth of faulty, misrepresented product, and a refusal to make a refund, even though they offered to do it.

They make horrible product and have even worse "customer service" avoid them at all costs!

Company does not issue replacement for defective umbrella for free, they want an additional 40.00... does not set the is anywhere on website.

Purchased a cantilever umbrella. Once assemble and opened, the umbrella repeatedly tips over. Poor quality. Poses a safety hazard. Notified the company and were told, rudely, that we must pay the return shipping, to CANADA! Or take a 20% discount off the price of the umbrella and we keep it. We informed the rep we do not want product that does not perform/function as advertised. And furthermore, do not want product that is unsafe. We also refuse to pay for return shipping. POOR customer service at best. Will notify my credit card company. Stay away from this website and product...

I hate to write another review for the same company, when I would never buy from them again, but this company needs to be shut down! First, it's a fake website-made to look legitimate. Second, they are selling BEST CHOICE umbrellas-Google it they are $89- NOT $150. Third, they WILL NOT WORK WITH YOU. Fourth, customer service is non-existent! Stay away!