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PatioSunUmbrellas Reviews Summary
PatioSunUmbrellas has 147 customer reviews and ranks 14th in the Patio category. Common review topics include customer service.
I received my yellow 9 ft tilt umbrella which is beautiful. However the top cap was cracked and didn't sit on top of the umbrella correctly. I contacted PatioSunUmbrella service to see if I could get a replacement cap. I received a response almost immediately and they reviewed the picture I sent. They are sending me another umbrella free of charge and I don't even have to return the one with the broken cap. The best service I've ever received without question.
I had a problem and it was solved within
24 hours! Thank you! Excellent customer service!
I ordered two large umbrellas from PatioSunUmbrellas. The quality is outstanding, especially for the price. One of the two umbrellas was damaged in shipping, and the company has promptly agreed to send me a new one for free! This was my first time ordering from them, but I will be a repeat customer, and recommend them highly.
I received a damaged Cantilever Umbrella from PatioSun. When I provided photos, PatioSun customer service immediately (within hours) sent a replacement umbrella, no charge, and did not want me to ship the damaged unit back. I am absolutely impressed with this company's customer service as you do not normally find service like this anywhere. They have my recommendation.
Giving a 4 star because I found it difficult to reach the company after I received the wrong color. They did fix the issue by sending me the right color, so no worries there.
I ordered an umbrella from PatioSunUmbrellas and my umbrella came in without the canopy. When I called customer service to ask if this was coming in another box he said no, to please take a picture of the umbrella and send it to them. So I sent in the photos, they said it may take 24 hours to review. Well the next day I received confirmation that they were sending out a new one. The service was fast, no hassle, no returns, and my new umbrella arrived 2 days later. Very pleasant company to work with... I will be recommending PatioSunUmbrellas to all my family and friends! Thank you for a great experience!
The umbrella I was sent had a defect in the locking mechanism and broke into pieces. I contacted the company with the problem and after only 2 days and a picture of the problem being sent they responded saying they would send me a replacement. They fully lived up to their advertised policy.
I am a new customer, placed my first order. My umbrella was shipped and delivered within two days! Wow! However, unfortunately; the crank on my umbrella was damaged upon opening. I contacted customer support who took care of me right away! Thank you so much PatioSunUmbrellas.com =)
The umbrellas we ordered were just what we needed. We did have an issue, but it was quickly resolved to our satisfaction. We would order again from PatioSunUmbrellas when the need arises. Would definitely recommend them for your umbrella needs.
Everyone I spoke with on the phone or contacted by e-mail were very helpful and kind. It's harder and harder these days to find a business who has as much pride in their products as your company obviously has and it shows in the respect you have for your customers. Thank you so much for all you've done and are doing for me. It's very appreciated.
Had a serious problem with umbrella I first received however Patio Sun resolved it and I am very happy and would recommend them as a company to do business with.
We ordered a large Blue umbrella w/weights for base! It some extra time, but after being sent the wrong colored umbrella (white) & no weights! (Apparently shipping company lost our weights), we're being sent the correct colored umbrella & weights for Free & get to keep the white 11' Square Offset Umbrella! A Very Pleasant Surprise after upsetting my wife a great deal! Sometimes, ya just gotta remain calm & let the process take care of itself!
I received a defective umbrella but when I contacted customer service with the issue they promptly replied and are replacing the umbrella at no charge to me. Very satisfied with my purchase (love my new umbrella) and with the resolution of the issue. Thank you!
I am happy to give a 5 star rating to patiosunumbrellas for their excellent customer service. My umbrella was damaged during shipment and a replacement was ordered immediately without any problems. I would definitely buy from them again.
I ordered from this company because of their wide variety and selection of patio umbrella. My order was delivered a few days later. There was an issue on my order and I emailed the company the same day I got my order. They responded right away, and issue resolved the following day. Awesome customer service! I have recommended them to my friend's n Co- workers.
My claim was handled incredibly fast. They went above and beyond to stand behind their product.
We received our umbrella with a broken crank. Immediately after contacting them I was very pleased with their response. A new umbrella is on its way. I was not expecting that. I thought if anything I would receive a new crank handle and would have to figure out how to replace it. I am very pleased and can't wait to get our new umbrella.
I bought this as a birthday gift. Arrived totally unassembled. As they were assembling it, they discovered a missing (critical) part. No amount of calls, chats or emailing have resulted in even the courtesy of a reply. I too relied on the Lifetime Warranty in choosing this product. Go local where you can find someone to respond to you.
I had the same experience as everyone else, although they did send one replacement umbrella after much complaining, and it was as cheap as the other and broke within 24 hours of putting it up. The cord broke both times leaving me with a limp, umbrella that tilted, nothing seems to keep it upright.
They had a real catch 22, they will not accept any returns except from US Postal service, unfortunately USPS will not ship a box the size of this one! I received it through FedEx.
After the first exchange, they would no longer respond to me.
The only redeeming thing I did was buy with an American Express card. If you buy through American Express, you can dispute the charge and because they won't let you return it and they won't honor their bogus lifetime warranty, Amex refunded my money.
Now I have to find out where to dispose of these beasts!
UPDATE: Recently I was contacted by Patio Sun Umbrellas by email and was asked to retract my review. I declined and they emailed me a couple more times asking me to remove my review. I responded and said no, but it was as if they had never read my response. They continue to contact me asking me to reconsider my review. I stand by my review, it is not unfair, it is a statement of facts.
Their new 5 star reviews are a bit suspicious, lots of grammatical errors and misspellings...
My experience with patiosunumbrellas.com has been truly terrible. I chose this company because of their lifetime warranty - which I feel pretty sure does not exist, based on their overall lack of delivery, and complete unconcern for their customers' satisfaction. I feel duped, and the only recourse I have is to work with my credit card company to get my $ refunded. DO NOT SHOP HERE.
