PatioSunUmbrellas

Because of a defect in the umbrella we received from this company, we requested to return it for a refund. They responded we would have to ship the umbrella to their Warranty Division in Canada at our own expense ($75 shipping cost!). We refused this & they offered to give us a 20% discount to keep the umbrella instead. We refused this also. They requested a photo of the defect in the umbrella, and we sent this about 3 months ago. Never heard back from them since, so we are stuck for the price of $89 that we paid for this defective merchandise. We warn you not to order from this company. Their warranties and return policy are complete fiction as they state them in their website. STAY AWAY FROM THIS COMPANY!

I purchased a cantilevered umbrella and it came in with a hole and it was so cheaply made that I was very disappointed. I then found the same umbrella at a local store for half the price. The company would not respond to my emails after I asked for my money back. They offer to replace it but did not want to send it to me. I paid through my paypal account and had to file a complaint. The then came back and said that I had to close my complaint before they would send me a new one, of course if I do that then Paypal will not help with the resolution. I was stuck and the company does not have a number to call for customer service. You have to communicate via email and they are very poor at responding. If you want quality products and good customer service, go somewhere else. I am not out my money with a defective product.

I recently ordered a cantilevered umbrella from Patio Sun Umbrellas. It arrived in less than a week after I ordered it. I found a cracked plastic cap open opening the box. I snapped a picture of it and called the company. At their request, I e-mailed the picture to them. I expected they would send a replacement part but instead, they apologized for the inconvenience and sent me another umbrella! I would do business with this company again and recommend them!

Ordered two umbrellas that arrived damaged. Contacted customer service through website. Exchange a couple of emails with pictures. PatioSunUmbrellas replaced both of the umbrellas. Couldn't be more satisfied!

I purchased an umbrella, stand and led light as a Christmas gift for my son and daughter-in-law. The led light shown on the website was supposed to open up so that you could attach it to the umbrella pole. Instead, I received a similar light that did not open for attachment to the pole. I contacted customer service and they told me that the one I received was the only one they sold. I replied that the picture shown on the website is misleading. I received no reply after that! For $20, I didn't bother to peruse it further. Very poor customer service! I probably won't see the umbrella until they open it in the Spring, but I hope there isn't an issue with that too!

Unfortunately, worst and most expensive online purchase I have EVER encountered. Sorry to say, I am disgusted with this company, and so will anyone who would need to return a defective or a product that doesn't meet the misleading expectations. Umbrella "looked" fine in picture, but once received, much thinner and more flimsy than others I have seen in person. Again, unfortunately, price is too good to be true, and as usual, you get what you pay for. I researched the company to find that the Main Office and Headquarters are in Anaheim CA. BUT when you attempt to return, they will try to entice you to keep, which I couldn't because the first wind would cause these cheaply made umbrellas to fly away or be destroyed. When I wanted to return, the company only allows a return to Quebec Canada and the cost to send there, with freight, duty (out of country) and taxes is over $250.00! The funny thing is I am only 20 minutes away from Anaheim CA and when I attempted to contact this company... well GOOD LUCK! I then disputed the charge and still attempted to send to Anaheim, but credit card company found out the same thing... policy is to send out of the country on my dime! All in all, very expensive transaction and wound up being out $250. As well as my time to take the items to be shipped, rather than have picked up, due to the extra expense for a pick up! Its a shame that none of this, return policy location to send and fees. Etc. Was not explained on website. If you look at the website, under the phrase "About Us", it explains the main location and warehouse is in Anaheim CA, with other locations on the East coast and in Canada. You would have to assume (since there is nothing explained otherwise) that if there was a problem, or whatever, you could just send back to the location closest to you, at your expense, which would be understandable... but that is NOT THE CASE. By the way, I am still waiting for the final credit from the credit card company and Pation Sun Umbrellas and I have already paid out the money to ship back. If I don't receive credit, I will submit an additional review about that... we will see! Anyway, I DO NOT RECOMMEND a purchase from this particular company due to everything that I experienced. I have bought MANY items online and I am happy to say this is the first time I have had an experience like this... I have also NEVER had to submit a negative review! Well, I guess there's a first for everything!
BUYER BEWARE... CAVEAT EMPTOR... Always remember, and I have learned once again, if it seems Too Good To Be True, well... huh... it probably is! Good luck and happy hunting, but somewhere else other than PATIO SUN UMBRELLAS. I wish I could give a negative star review as 1 star is way too generous.

Received a damaged (multiple holes) product after waiting over a week for the order to arrive. Now I have to wait a day just for a response on how this will be resolved. This is my first order and will be my last. I will be submitting a review to the BBB next.

I purchased 3 umbrellas for $386.49. Within two months they are completely faded out. Yes they say they will replace them but want another $120.00 to ship them. That crazy! No place in the Warranty does it indicate that you would have to pay shipping and $40.00 for a 7 foot table umbrella. Are you kidding me. Don't buy here.

WARRANTY POLICY
There are many companies out there that sell patio umbrellas, the most common question to ask is which company to choose and why? At PatioSunUmbrellas.com, we are so confident that our product is the best quality that we offer an UNLIMITED lifetime warranty on the product. This may seem strange and abnormal, but we know that our product is so good and durable that we are positive that it will never fail for as long as you have it. PatioSunUmbrellas.com offers this warranty to ensure customers that they are buying the best quality on the market.

How does the warranty work?
Simple. If anything happens to the product we will replace it with a brand new one. This includes defects, soiling, fading, disintegration, stains, tears, and even normal usage. Our product is by far the most resistant to any damage that can occur. Whether its from the sun, the wind, the rain or any possible outcome, we will replace it for FREE.

How to file a warranty claim?
In order to get a brand new umbrella, simply call us at *******656, where one of our agents will guide you through the process. Or you can directly send us an email to *******@patiosunumbrellas.com, with pictures of the condition of your product. From there our experts will stay in contact with you until you get your brand new replacement.