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PatioSunUmbrellas Reviews Summary
PatioSunUmbrellas has 147 customer reviews and ranks 14th in the Patio category. Common review topics include customer service.
Do Not Order from them! We used the umbrella twice ~ any slight wind and its like a kite blowing in the wind and even knocked people in the head. We called and they said we could return it. However, to return it you have to ship it to Canada and the cost is $300 to return a $180 umbrella, so there really is NO return. So we are stuck with an umbrella that we cannot use!
The 10ft umbrella is wonderful. It arrived in just a couple of days and looks amazing. Fully recommend it.
I purchased 2 umbrellas from this place on March 24,2020. After we used them four times (within the first two weeks) the bottoms began to rust. I called to request replacement. They stated I met the qualifications for a replacement but it would cost 40 dollars per umbrella to ship me new ones. The website clearly states that if there are any issues at all with your umbrella they will ship a new one out "free of charge." Well... after dozens of emails, numerous phone calls I cannot seem to get a response from anyone in management. I finally received a response that stated they would lower the shipping fee to 30 dollars. When I attempted to call them to pay the 30 dollars they told me it was 30 for each umbrella. It clearly does not say that in the email and they refused to stand by what they wrote saying "it was a typo." I requested to speak to a manager and after waiting for almost 5 minutes I was hung up on and now they are not answering my calls. The customer service of this place is terrible! Their warranty is fraud, the customer service is terrible, and they are not willing to stand by what THEY wrote in their email. If I could give this place negative stars I would. They do not stand by their product and I would highly recommend going anywhere but here for your outdoor needs! Terrible!
I had no trouble reaching people as others had reported. They both answered the phone and responded to emails. HOWEVER, I do have an issue with the Lifetime "Warranty". All they are doing is making you buy a new umbrella at a discounted cost. My original umbrella was purchased for $210. It now sells on the site for $249. My "warranty" replacement for a faded and broken umbrella was processed for a $150 "shipping charge". Highly upset with the bait and switch. Don't go paying extra thinking you have a lifetime warranty. You don't.
Bought two umbrellas... after 4 years, it is torn...
When I call and leave message, no one answers. When I send emails, no one answers. Promise of lifetime warranty.? Haha
Bought another from a different store.
Do not buy from this company. No service, false promises. Very sad to have a business like this get away with false statements.
Won't get too verbose here. Short story is I ordered a Tan umbrella. Received the email invoice and noticed it was a White umbrella. I called the 800 number immediately, spoke with a heavily accented order taker. She put me on hold, came back and assured me they will ship the Tan. 6 days later I receive a white umbrella. Sent a curt email detailing the mistake. Received an email apologizing for the mis-step. Told me to keep the White umbrella and they will send out the Tan one FOC. Fed Ex has a ticket created but received no such product to ship. I would deny the CC charge, however we leave for an trip internationally and I don't want deal with any issues with my CC while away
This company is slime. STAY far away
Broke within 3 months, never left up. Was taking it down when broke. They tell you it has a full warranty if anything happens to it but what they don't tell you is that your $300 umbrella will cost you an additional $150 to get it replaced. Fraudulent is The word I would use to describe this company.
I ordered a 9' tilting umbrella for $99... seems too good to be true... WELL IT WAS.
The umbrella opened in a gust of wind within the first couple of weeks (as they do not have ties on the umbrella fabric) and it busted the CHEAP metal ring at the top of the umbrella. The metal is only slightly thicker than a paperclip.
When I showed photos (see attached) and asked for my money back (or a replacement with which I would just tie some rope around) they gave me two options. 1) only 20% of my money back or 2) they would reimburse me only AFTER I mailed the umbrella to them in Canada! Not having the ripped box that it came in... the cost of a new box that shape and shipping to Canada would have been more than the $99 I spent originally!
They produce a CHEAP product... are too cheap to add a velcro tie... and then after busting a couple weeks after purchase do not stand up to their big/bold "LIFETIME GUARANTEE" plastered over their entire website.
DO NOT... I repeat DO NOT purchase from this company. Spend the extra few bucks to get a higher quality product (with a tie string) from a reputable company that truly stands behind their product.
One star is entirely too generous!
I ordered 2 umbrellas from this company. Everything was fine until I received the order, and I only got ONE umbrella. SO i sent an email to the company, never heard back, called the company talked with customer service rep who says she will try to get the rest of the order shipped and look for an email, no email, call again, same response, again no email, finally called for the supervisor, at this point 2 WEEKS have gone by and I can't get the rest of my order shipped. I just want umbrellas, so I ordered from another company and I talk with David to get a refund and cancel my order and he was very unapologetic and told me i had to pay for the umbrella I received. Um, NO! I want to return it, and he said I could at my own expense, and that I would be charged for the umbrella otherwise. In the end he issued me a partial refund, but im still stuck with an umbrella I dont want and being charged 40 bucks for it! I asked for a call tag, he says the company doesn't issue call tags. So I'm left paying for their mistake. What should have been an easy fix (send out missing product) has turned into a very unhappy experience.
Dimensions of umbrella given were totally wrong. Called before purchasing to verify and given wrong information - ordered the umbrella and looked at the photo closely - cancelled order and returned - that was 2 years ago and they refuse to refund money! Do not answer phone, even from delivery company!
It came from Canada so there's not much stateside that can be done - DO NOT ORDER FROM THIS COMPANY - cheap junk too- so many corporate names- sketchy
An umbrella was delivered with a cracked plastic cap that fits in the center of the pole where the top and bottom poles connect. In response to my email with photos, I was asked to use the cap from the "old" umbrella. However, my old umbrella did not have a cap anyplace on the pole. I was very disappointed in the failure or refusal of PatioSunUmbrellas to provide excellent customer service.
I've had too many blow over cracking table glass, then later plastic. Although it looks a little fragile fabric, actually very durable. Wish there were a tie down though. Crank works fine. Size as requested. The 30 mph wind resistance is no joke.
It was just awesome having this umbrella for my deck after a long search for fatal success. It added a perfect and nice touch to my deck. The installation process was also very easy thus we were able to handle this within minutes.
The size that I selected was just awesome and it fitted my small patio. The product was also of high quality and the stainless steel spoke a lot about the durability of the product since it does not rust. I would certainly purchase a product from you guys again.The size that I selected was just awesome and it fitted my small patio. The product was also of high quality and the stainless steel spoke a lot about the durability of the product since it does not rust. I would certainly purchase a product from you guys again.
I received it as a mothers day present and believe me I think my kids knew exactly what I want. I installed it on my patio and it's just incredible having it. Its sturdy and the choice of color was also superb.
This is one of the umbrellas that we have been planning to buy from time to time. It worked well with our gazebo idea and for that, its a recommended product when you are performing exterior design.
Apart from the natural trees in my garden, I felt like I needed something more and the greatest ideas were actually installing this umbrella in my garden. It just makes my garden be the cool garden that one can ever have. The green color canvas is just amazing for the garden
Ever since I installed the umbrella on the patio that has been the coolest place where you can actually just sit relax and enjoy though ut the summer weather. It actually fitted well in the backyard. I highly recommend you guys for your delivery it was just awesome and quick as a matter of fact. Great working with you looking forward to your services again.
Most of my umbrellas have always been blown away from my patios but when I got this I never regret any moment. Its sturdy and works great with my patio. The canopies do not fade thus I highly recommend it for the patios
I bought this umbrella and installed it in my gazebo and believe me its one of the best places that I never want to get away from during the weekends. It provides incredible relaxation points in my garden. Highly recommended.
