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PatioSunUmbrellas Reviews Summary
PatioSunUmbrellas has 147 customer reviews and ranks 14th in the Patio category. Common review topics include customer service.
When I looked up my tracking number, there was a place that said buyer would have to pay possible import taxes, fees from Canada. I e-mailed customer service and within a few hours, I received an e-mail back stating that there would be no fees. Everything was paid by the PatioSunUmbrellas. Very impressed with the rapid response time. Can't wait to get my umbrellas and use them!
Top quality. Best price by far. Great looking too. Had a warranty issue that thery immediately took care of. It's a total pleasure doing business with these people.
I received fast service and was happy to deal with a company that stands by their products.
One of the umbrellas we purchased unfortunately broke but getting a new one in its place was super easy with PatioSunUmbrellas. I did a lot of research on a company to buy pool umbrellas from because I didn't want to invest the money in something that would break or if it broke, it would be a hassle or costly to get another one. I have a new umbrella arriving any day now to replace the broken one at no expense to me and with little time invested in the return process. Needless to say, I am a happy customer!
Ordered an umbrella, came with broken handle so was shipped a new one under the warranty. I am pleased with this company and their service, would recommend them!
I bought umbrella because it had a good warranty. After less than one season it broke and they want to charge me an additional 40.00 to send a replacement. The quality is so poor, it is not worth 10.00 to replace. Complete garbage!
I had been looking for an umbrella for a while and when I came across Patio Sun Umbrellas it seemed like a no brainer to buy one because of the reviews and the warranty. When I received my umbrella there was a minor issue. That issue was reconciled beyond my expectations. I would not hesitate to buy another umbrella from them!
These umbrellas are rugged and the base is secure. When we had an issue with ours that we couldn't remedy ourselves, they promptly sent us a replacement umbrella.
We were initially drawn to PatioSunUmbrellas by the price and the selection. Our umbrella arrived 5 days after we placed our order. We were very happy with it. We had it less than a month when the lift mechanism failed. We couldn't raise the umbrella. I emailed the company, explained the problem, and sent a picture as requested. I expected hassles, but the process was entirely hassle-free. I was sent a new umbrella to replace the faulty one. Exactly one week after I initiated the complaint, I had a new working umbrella on my patio. Here is a company that stands behind its product, and puts customer service at the top of its business model.
I ordered two different colors of tilt umbrellas one evening. The next morning, I received an email that my order for both umbrellas had been shipped. I could track my order through Fed Ex. I did that and found out that my order would be at my house in a few days and I would need to sign for it. I was home that day so it was not a problem. My husband was so excited that he put them up first thing when he got home from work! They are beautiful! They crank easily and provide nice shade when they are up! I can't wait until the other three umbrellas we have fall apart so I can replace them with matching ones to the new ones!
The umbrella arrived and totally met our expectations, but the pole bent when we were attaching it to our table. I simply took a photo of the damaged pole, emailed it to the company with a note and purchase order info, and received a notice within two days that a new umbrella was on the way! Awesome! They honored their return/warranty policy, no questions asked.
I believe that i received the wrong base for my umbrella so I emailed pictures and an explanation to the customer service team on July 14. On July 19 I sent another email asking about my concern. On 8/1 i sent yet another email asking for an update on my inquiry. Your company responded quickly and asked for pictures of my base so I sent them a second time. I received a response on 8/2 saying that a brand new cross steel brace would be sent to me on Wed, 8/3. Although I am satisfied with the results I was not happy with how long it took to resolve the issue and be able use my umbrella.
The umbrella that I had ordered was delivered with a broken piece. I contacted the company and they sent me a brand new umbrella free of charge and I did not even have to send the broken one back excellent customer service
I ordered 2 of the 9 ft. Umbrellas. I received them quickly but discovered one was red instead of the two blue that I ordered. We emailed back and forth and they are sending me another blue one and I don't even have to return the red one. Very easy process and terrific customer service. I wouldn't hesitate to ever order from this company!
I ordered an umbrella and because of an emergency I was unable to accept delivery from FedEx. I contacted FedEx when I returned, which was one day after the 3rd attempt. I figured it would not be a problem since FedEx policy is to hold the item for 7 business days. When I called FedEx to schedule a delivery they said that they had already returned the package. I asked why and they said it was Patio Umbrellas Policy.
I contacted the company to have the umbrella rescheduled for delivery and was told it would cost $40.00. I asked if their 3 attempt and then return policy was in their web page. Dave, the supervisor, said no. I asked why should I pay the delivery fee if their policy was different than the policy of the carrier they were using and was not stated as such. The supervisor didn't know and made know attempt to find out and get back to me. They apparently do not want my business or any future business from me or anyone who will ask me about PatioSunUmbrellas.
I accidentally ordered the wrong color umbrella and I wrote them an email explaining the situation. They immediately responded and corrected my issue. Excellent service!
I recently bought a new umbrella from patio sun umbrella and one of the pieces holding up the umbrella broke. I sent the. An email explains what happen and what was not working. The immediately came back to me saying that they were so sorry and will send me new umbrella. That is customer service and if any ask me where to get an umbrella you not what I will.
Ordered and received umbrella. The color was wrong and the company sent correct color at no charge to me
I ordered an umbrella from this company and tried to return it due to receiving it damaged. I was told I was responsible for shipping back to Canada ( where it was shipped from).
Unknowingly, my husband also ordered a different umbrella from this company. It arrived and the umbrella had too many panels and would not open properly. We have emailed 6 times and they keep asking for more photos. Unacceptable! Some one should go after this company for such poor business practices. Neither issue has been resolved. NEVER BUY FROM THEM.
Will make sure everyone knows not to buy from you.so much for warranty sent 5 emails and pictures. Never received a response. Calling consumer advocate and better business beaurea. Paid 90 dollars for trash. Should be ashamed of themselves
