PatiohqReviews 217

I had 4 patio chairs desperate for new cushions. Dimensions made it impossible to buy ready made ones. Based on reviews and price I ordered from Patio HQ. Happy to say they are a perfect fit and so well made. Couldn't be happier. Highly recommend.

Within a few weeks I had my custom order cushions that were perfect for my lounge chairs. Super comfy and well cushioned for comfort and looks

The process was easy, I had wished there was a larger color selection of Sunbrella fabrics. The delivery was delayed slightly, and having thought all was made in USA, I was aghast to learn the order was coming from Gujarat, INDIA! The quality was quite good however. Thank you

Their website says made in USA. The cushion I received was shipped from India says material is sunumbrella. Impossible material is very thin will not purchase from them again especially with fraudulent statement made in USA.

I provided measurements for outdoor daybed cushions and chose a Sunbrella fabric. In a surprisingly short time, my package arrived. The fabric is correct, the construction is good (although they might consider other than plastic zippers) and the covers fit. I am quite happy with my purchase.

Received order in a timely manner and the product was of good quality, sized exactly as ordered and the material quality is excellent! Looking for something else I need to order cushions for!

Late arrival after paying for fastest shipping method and the cushion is slightly longer than ordered and fits poorly.

Patio HQ was one of the few, if not the only company that offered bench cushions made to the exact dimensions that I needed. They also offered a wide variety of Sunbrella fabrics to choose from. The quality and fit of the cushion was perfect. The staff at Patio HQ were very responsive and pleasant to deal with. This was my first experience with Patio HQ and I would highly recommend them.

I like the cushions, but I ordered a wide stripe & the stripes were not matched to the sides. The side stripes are horizontal. For the price, I expected better.

I have not receivers the products. I have reached out to them and they asked me to contact FedEx, not my job in this situation.

What a disaster. From start to finish, it took nine weeks to receive my two orders from PatioHQ. The core issue wasn't just the delay but the complete breakdown in communication and accountability. There were no timely updates on order status, production progress, or shipping. Instead, I found myself in an endless loop of chasing information. In a single email thread, I was handed off to no fewer than five different PatioHQ representatives. Each one made new promises about production dates, delivery timelines, or shipping details—but those commitments came and went without action. The only time anything moved forward was when I initiated yet another follow-up to call attention back to my order.
I was lied to about production start time when I threatened to report to BBB and request a full refund. I never received: - a single tracking # or confirmation of production or shipment, or even an update on order status for either of my orders without multiple emails from me to customer service.
- Production on multiple orders didn't begin until the delivery date had come and gone and only at my prompting.
- The online order account portal was never correct or useful gauge of my order progress. The product itself, appears well-made, and of good quality. Overall, I would never order from PatioHQ again.

I wasn't sure which thing to order for a porch swing. (Bench) I got helpful guidance and discussion via chat. The color sample shown matched what We received. Packaging was great and We were pleased with ease and speed of Custom pillows.

We needed to make changes to measurements before our order went to production and PatioHQ was very accommodating. They are easy to work with and the quality is very good!

The cushions for my patio chairs didn't fit. The cushion back was square, not rounded as in the example online.

I ordered a bench cushion with rounded corners in the back to match the contour of the bench. The cushion has a very minor roundness and does not represent what your site displays. The cushion has a 2 inch gap from the bench back to the back of the cushion. Would love to order additional cushions for other backyard furniture, however not confident in what i will receive versus what i order.

We had a mistake in our order. I called customer service and within 24 hours a new product was scheduled which arrived in a timely way. That is very satisfying!

Product Quality did not meet our request. Despite providing detail and a video Customer Service did not accept the return. Try to avoid this site is a total scam.

The zipper was so flimsy that it broke as we were closing the cushion. Zipper should be heavy duty on heavy fabric. What do we do now? Do we have any recourse or have we wasted our money?

I found this company online and I'm thrilled that I did. I measured my two rectangular and one round ottoman and proceeded to select a fabric. Great selection of options. Even though it was Sunday, i received a chat message asking me to confirm my measurements. Invoice copy came back to me the same day. Less than three weeks, the covers came. They fit perfectly. I love them. Highly recommend this company

The cushions were sewn perfectly and size is correct. However, I am not using them because I didn't order thick enough foam. I can feel the bars of the seat below the cushion. I thought the foam would be firmer. Pretty expensive cushions that I am not using.