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Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
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Partszilla always had the parts I need at an affordable price. There shipping is always fast and gets them to me at a reasonable time.
Hi Adam,
Thank you so much for your wonderful review. We try our best to make every experience with Partzilla as smooth and easy as possible. I really appreciate you taking the time to share your honest feedback with us and we hope to see you around the shop again soon!
Talk about fast, I placed an order in the evening after hours and the next morning got an email that my merchandise had already shipped. Unbelievable. Partszilla is always easy and prompt to deal with.
Hi Chris -
I think you may have mistakenly clicked the "1-star" rating in error, as it seems like you had an amazing experience with us! Thank you for your loyalty and please take a moment to update your review -- it will really mean a lot to us!
Very quick delivery was not expecting it so soon genuine Honda parts will use y'all again also beat everyone else price
Hi James,
Thank you for your business and kind review. We really appreciate it. We are glad we can make it easy, fast and affordable for you to get back to what you love! We look forward to your next order.
I buy from PartZilla very often and the items I need are always in stock, and the prices are usually the lowest!
The orders are processed very quickly, and my orders always arrive to my shop sooner than promised!
I can make the repairs, or mods to the bikes more quickly, and that equals happier customers!
In this crazy time when it is safer to order your power sports stuff online, always stop by PartZilla and give them a chance! You won't be disappointed!
Hi Tom,
Thanks for the wonderful review, we appreciate the recommendation. We realize how much you value quick shipping and a large selection of parts for your bike and we are glad we could get you back on the road quickly. We look forward to your next order.
I've ordered from partzilla several times and have always received my orders quickly. However ordering online lately has resulted in some delayed shipping. All manufacturers are blaming it on Covid but I suspect they have laid off workers and are now slow to rehire. I hope Partzilla is able to convince their suppliers of the need to return to precovid service levels quickly.
Hi Bruce,
If there’s a part you need, you got it. Here at Partzilla, we have every part imaginable, from Sea-Doo to Kawasaki to Suzuki and Polaris. Our fantastic selection and customer service are what bring people back. Thanks for your kind review. We are glad that you are happy with the service you received at Partzilla.
We look forward to your next order!
The staff is great. Knowledgeable and friendly. Plus good prices in parts. Much better than going to a dealer. The parts are oem just like the dealer but cheaper.
Hi Steve,
Thanks for your review. We are dedicated to serving our customers with the lowest possible price on the highest quality parts. Partzilla.com offers OEM parts at prices up to 80% below retail so you can get what you need plus a little extra. Why pay full retail price for parts when you can shop the alternative to retail prices Partzilla.com. We look forward to your next order!
I ordered riding gears helmet, gloves and jacket from them. Arrived a little late but in the end i liked them all. They look supercool and durable.
Hi Greg,
We are glad you took the time to leave a review. We appreciate your feedback and we are really happy to hear your experience with Partzilla was exactly what you were hoping for. We would love to see you order from us again soon and we hope to earn a five-star review!
Worst customer service ever. I bought a part for my snowmobile that the website said would be here on February 13th or 14th. I paid for express shipping. I got a receipt in my email but never got tracking number. So I emailed the company they said within 24 hours I'll get one. I did not get one. They looked up on their website after logging in now it says the parts going to come to my house on February 24th. So I called the customer service number lady was so rude. Telling me what do you want me to do about it the parts on backorder now. I told her but on the website it said it wasn't. So I started getting angry I asked for a manager he beat around the bush. I got more pissed off. Then I told her I don't like how you're talking to me give me a manager I don't want to hear your mouth or your blah blah blah. She said okay and hung up on me. Called again was put on hold for 5 minutes hung up. Call again and finally Jose answered. He completely understood where I was coming from. He even said that it was bull$#*! that the website said one thing and now it's another. This is honestly the worst company I've ever dealt with. You lost at least 14 customers. I'm the mechanic so I buy the parts not from you anymore pieces of garbage.
Hi Mike,
We are so sorry to hear that you had a disappointing experience with our customer service team.
It's truly unfair that our site would say that your part is "in stock" while the part is in backorder.
We want to take the opportunity to clarify the shipping labels on our site. When a part is listed as "In Stock," it will be shipped immediately upon order placement.
When a part is listed as expected to "Ship in 2-3 Days," it means that the part you are looking at is not in our warehouse at this moment and is estimated to take 2-3 days to arrive from the manufacturer. Unfortunately, our estimates are based on information we receive from the manufacturer, and occasionally it is inaccurate and can be changed after you order.
We are sorry it's taking so long for you to receive your parts. Please contact us at [email protected] with your order number to look into the status of your parts and see what we can do.
Para un taller en Costa Rica muchas partes de Honda son difíciles de conseguir y partzilla ha sido de gran apoyo para este negocio
Hola Ronald,
Gracias por dejar una reseña de 5 estrellas. Esperamos volver a trabajar con usted pronto.
This is the go-to site for my toys. I love the fact that they list every possible model number for a year and make. The parts diagrams are invaluable and broken up into easily understandable groupings. Another thing I think is great is that when you pull up a part for your machine, it shows you all other make, model and years that the same part will fit.
Prices are usually the same or slightly less than other merchants and shipping is very fast.
Hi Cameron,
We try to make buying OEM parts as easy as possible and we are glad you are satisfied with your experience with Partzilla. We make it a big part of our site to have component diagrams for nearly every vehicle and part so you can take it apart and put it back together. We are always trying to make it easier and more convenient to order from us. We look forward to your next order!
When I need to get the parts that I need.
I go to Partzilla.com to check for great prices and availability. I sometimes have to wait on parts that I might need that most organized dealers should not have in stock. I have no problem getting them though.
Hi David,
We really appreciate the 5-star review! We are glad your parts arrived and that they were exactly what you were looking for. Have a great day, we hope to see you around the shop again sometime soon.
I have purchased from Partzilla for over 3 years. I can attest to their quality of product, knowledgeable sales staff, responsiveness in shipping and top quality technical support. They are my
go-to online company for powersports parts and assistance.
Hi Bob,
Our team really appreciates you taking the time to leave such a kind review. We are so happy to be your go-to OEM parts dealer and we look forward to continuing to be there for you whenever you may need us in the future. Best wishes for a Happy and Healthy New Year!
Placed several orders for OEM parts for about $1.5k. Availability for 80% of ordered parts was badly incorrect.
Translation from PartZilla speak for most parts in my orders:
"In stock" --> "maybe it will be available to ship within a week"
"Available in 2-3 days" --> "available to ship in 2-3 weeks, we will keep changing expected availability date by three days every time you call us"
"Available in 3-4 days" --> "A deep back-order, we do not know when it is available"
I have cancelled all my orders, re-ordered from other places who are honest about 1-3 weeks lead time or when parts are on a back order and not really available any time soon.
One star for a nice and user friendly web site and the ability cancel orders. Use it to find proper part numbers, cancel and re-order elsewhere if "in stock" parts are not shipped "within 24 hours" as promised. Even better, just never order -- you will be disappointed.
Hi Vadim,
We are very sorry to read your review of our company. We hope you understand that currently, all parts are taking longer than usual to arrive due to the health crisis. We have the largest selection of in-stock OEM parts online, and it shouldn't take very long for most of your parts to be shipped.
When a part is listed as expected to "Ship in 2-3 Days" it means that the part you are looking at is not currently in our warehouse and is expected to take 2-3 days to arrive from the manufacturer. Unfortunately, our estimates are based on information we receive from the manufacturer, and occasionally it is inaccurate and can be changed after you order.
We hope this helps clear up any miscommunications you had regarding our shipping and that you will reconsider and give us another chance.
We have ordered many times from this company. They always ship promptly and answer any questions we have.
Hi Bob,
Thanks for the amazing review. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”. The team will be thrilled to hear your feedback!
I have made several orders for my CanAm and it has been a great experience. Full parts diagrams with indication if the part is in stock or back order. Good delivery time.
Hi Luis,
We try to make buying OEM parts as easy as possible and we are glad you are satisfied with your experience with Partzilla.
We make it a big part of our site to have component diagrams for nearly every vehicle including your CanAm so you can take it apart and put it back together.
We are always trying to make it easier and more convenient to order from us. We look forward to your next order!
Literally waited much longer for a part than was lead on, arrived as the wrong part needed. Then I was told send it back we will refund when it returns, just order another one. Like I've got the money for that. This place is absolutely gabarge for customer service. Needless to say I'm not driving 25 miles to ups to send back this part when they messed up. I'm not giving them more gas money and my time. This part is trash just like partzilla now to me. Scam scam scam
Hi Timothy,
We are so sorry that you received the wrong part. Our excellent team rarely makes mistakes and there may have been miscommunication during the ordering process. We are glad to hear that we reached out to you and offered you a full refund and we hope you will reconsider.
Have a great weekend!
Always correct part for Honda P500, always on time, never damaged. Helpful parts diagrams on site. Never had to return anything.
Hi Francesco,
We try to make buying OEM parts as easy as possible and we are glad you are satisfied with your experience with Partzilla. We make it a big part of our site to have component diagrams for nearly every vehicle including your Honda P500 so you can take it apart and put it back together. We are always trying to make it easier and more convenient to order from us. We look forward to your next order!
Great customer service. The follow up communication on special order parts is also outstanding. They also of course have great pricing.
Hi Nick,
We are glad you took the time to leave a review. We appreciate your feedback and we are really happy to hear your experience with Partzilla was exactly what you were hoping for. We hope to see you order from us again soon!
From all the parts I have purchased. There has always been fast service and the correct parts at great prices.
Hi Kevin,
We appreciate the positive review. We know that our loyal customers deserve only the very best service and parts so we try our very best to make ordering from Partzilla easy and fast. We hope you order from us again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Steven,
Thanks for the wonderful review. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! The team will be thrilled to hear your feedback!