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Partzilla

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!


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Partzilla Reviews Summary

The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.

This summary is generated by AI, based on text from customer reviews

service
392
value
177
shipping
185
quality
149
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Illinois
2 reviews
0 helpful votes
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Not only is Partzilla's customer service fantastic... I always get what I need at a reasonable price and shipping has always been prompt!

Date of experience: April 12, 2021
Todd R. Partzilla Rep
over a year old

Thanks for the kind review. We appreciate our customers and are always trying to provide the very best service possible. On time, affordable, authentic OEM parts are what you should expect from Partzilla in the future. We look forward to your next order!

Washington
1 review
0 helpful votes
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RCJ
April 13, 2021

Heavy duty well made product great price will last for years. Arrived on time great and easy to mount on four wheeler

Date of experience: April 12, 2021
Todd R. Partzilla Rep
over a year old

Hi Ron,

We really appreciate your amazing review. We stock nearly the parts seen on our site so we can ship your part immediately after you order it. We want you to be back on your bike as fast as possible, we know you deserve only the best, and that’s why you come to Partzilla, for the very best OEM parts in the business. We look forward to your next order.

Kentucky
1 review
0 helpful votes
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Parts.
April 13, 2021

I think I have found a new place to buy my parts from. They were very helpful. My parts came quick and everything worked! Thanks guys!

Date of experience: April 12, 2021
Todd R. Partzilla Rep
over a year old

Hello Chris,

We are glad to hear that everything went well with your order. We try to deliver parts in a timely fashion so you can get back riding and doing what you enjoy most. We hope you will order from us again!

Michigan
2 reviews
0 helpful votes
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I purchace all of the original replacement parys for the Goldwing from Partzilla. They have great prices and fast shipping.

Date of experience: April 12, 2021
Todd R. Partzilla Rep
over a year old

Hi Jim,

Thanks for your review. We are dedicated to serving our customers with the lowest possible price on the highest quality parts. Partzilla.com offers OEM parts at prices up to 80% below retail so you can get what you need plus a little extra. Why pay full retail price for parts when you can shop the alternative to retail prices Partzilla.com. We look forward to your next order!

Tennessee
1 review
0 helpful votes
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It worked
April 13, 2021

My stuff got to me whit in to days but said it would take 5day s so I'm happy with them and the part I got looked great and worked great thanks

Date of experience: April 12, 2021
Todd R. Partzilla Rep
over a year old

Hello Shane,

Thank you for your business and kind review. We really appreciate it. We are glad we can make it easy, fast and affordable for you to get back to what you love! We look forward to your next order.

Pennsylvania
1 review
0 helpful votes
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Reliable
April 13, 2021

PartZ helped me to get the right part, andship it super fast!. Customer service is very friendly
Amen!

Date of experience: April 12, 2021
Todd R. Partzilla Rep
over a year old

Hi David,

We really appreciate this kind review and we are glad to hear that your experience with us was great. We have an amazing customer service team that is here for your every need and it means a lot to them too when we receive kind feedback.

Texas
1 review
0 helpful votes
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Got what I asked for
March 26, 2021

Have ordered twice, and both times received my parts in a timely manner and what I ordered. I personally cannot ask for anything more.

Date of experience: March 26, 2021
Todd R. Partzilla Rep
over a year old

Hi Andy,

Our number one priority is to deliver our parts to your door as quickly as possible. It's so nice to hear that you are satisfied with your shopping experience. We hope you order again soon!

Qatar
1 review
0 helpful votes
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Good Service
March 26, 2021

I found the parts I needed and they were delivered to me in full. I am happy with the service and I am going to order more parts in the future from Partzilla.

Date of experience: March 25, 2021
Todd R. Partzilla Rep
over a year old

Hi Talal,

Thank you for your business and feedback! We're glad we could get your parts to you so quickly so that you could get back to doing what you love! We look forward to working with you in the future!

Pennsylvania
2 reviews
0 helpful votes
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I own many motorcycles and atv's, many are non popular brands and parts are often difficult to get. Partzilla always has what I need and with a low price and fast shipping. If you're not shopping partzilla you're paying too much and waiting too long, it's that simple!

Date of experience: March 25, 2021
Todd R. Partzilla Rep
over a year old

Hi Brian,

Thanks for leaving a review, we really appreciate it. Our care for our customers makes Partzilla the go-to parts dealer for thousands of Powersports enthusiasts and OEM and independent dealers around the world. We are glad your experience with us was excellent and we look forward to seeing you order from us again soon.

Texas
1 review
0 helpful votes
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Oem parts supplier
March 26, 2021

Alway have what i need for my 2001 motorcycle. Will order again if i need anything for my VS1400 suzuki

Date of experience: March 25, 2021
Todd R. Partzilla Rep
over a year old

Hi Oscar,

Thanks for leaving a review, we really appreciate it. We are glad to hear we came through with the parts you were looking for for your VS1400 Suzuki. We look forward to seeing you order from us again soon.

Alaska
1 review
0 helpful votes
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I will definitely do business with them again. I had a package lost in the mail and they sent me another package right away. Great customer service.

Date of experience: March 25, 2021
Todd R. Partzilla Rep
over a year old

Hi Louis,

Our customer service team is always there to make ordering from Partzilla a breeze. Whatever questions you may have, our expert customer service team can handle. We love our customers, and we appreciate your feedback. We hope you order from us again.

California
2 reviews
0 helpful votes
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Partzilla has had the parts that make the difference. They have had it in stock and let me know when shipped.

Date of experience: March 25, 2021
Todd R. Partzilla Rep
over a year old

Hi Mike,

If there’s a part you need, you got it. We are delighted to hear that you found the parts you were looking for on our site. Nearly all of the parts you see listed on Partzilla.com are in stock and ship directly from one of our East or West Coast distribution centers. That means there's no intermediary to slow things down, and more than 90% of the country is eligible to receive 1-2 day shipping on their parts order. We are glad your experience with us was everything you were hoping for, and we look forward to your next order!

Colorado
1 review
0 helpful votes
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Partzilla rocks!
March 25, 2021

Partzilla was extremely helpful and knowledgeable about all things I need for my 99 Yamaha TTR 250! I will most definitely order from them again. I know if I ever have any questions about any motorcycle they're just a phone call away! I highly recommend Partzilla for anyone looking for OEM or aftermarket parts for their bike. I am a maintenance supervisor for a large property management company and have very little time for much of anything except my job during the day but when I had a question I called them and they returned my call promptly. Great experience!

Date of experience: March 25, 2021
Todd R. Partzilla Rep
over a year old

Hi Jon,

Thanks for leaving a review. We are always working on making it more straightforward and simple to order from Partzilla. We are glad you received the parts you needed for your 99 Yamaha TTR 250. We hope you order from us again!

El Salvador
1 review
0 helpful votes
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I have some time buying parts here and I found a very good place to do it, I recommend to all my friends to guy here, I wish the best for all the guys of Partzilla

Date of experience: March 24, 2021
Todd R. Partzilla Rep
over a year old

Hi Rodolfo,

Thanks for leaving a review. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Partzilla. We are always working on making it more straightforward and simple to order from Partzilla. We are glad you appreciated our team’s hard work. We hope you order from us again!

Mississippi
1 review
0 helpful votes
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Old Made New
March 25, 2021

To find good parts and prompt service when fixing a 17 year old atv is important. Always have good prices.

Date of experience: March 24, 2021
Todd R. Partzilla Rep
over a year old

Hi Wyatte,

We know that quick and easy purchases are what customers look at first when they order from Partzilla. That’s why we are always working on making it easier and more convenient to order from us. We are glad you had a great experience with us and we look forward to your next order!

Alabama
1 review
0 helpful votes
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COMERCIAL DEALER
March 25, 2021

Great parts, shipping and service. Have been with them awhile now with very few issues! Always helpful and courteous in customer service.

Date of experience: March 24, 2021
Todd R. Partzilla Rep
over a year old

Hi Gary,

Thank you for your business and feedback! We're glad we could get your parts to you so quickly so that you could get back to doing what you love! We look forward to working with you in the future!

Georgia
1 review
0 helpful votes
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Awsome
March 25, 2021

Great priced oem parts fast shiping. I will definitely be buying from partzila in the future and they have everything you need to rebuild your older bikes

Date of experience: March 24, 2021
Todd R. Partzilla Rep
over a year old

Hi David,

Thanks for the kind review. We appreciate our customers and are always trying to provide the very best service possible. On time, affordable, authentic OEM parts are what you should expect from Partzilla in the future. We look forward to your next order!

New Jersey
6 reviews
1 helpful vote
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Great
March 25, 2021

Great price compared to my local Yamaha dealer and quick shipping I saved approximately $30 in comparison to the local dealer.

Date of experience: March 24, 2021
Todd R. Partzilla Rep
over a year old

Hi Steven,

Thanks for the wonderful review. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! The team will be thrilled to hear your feedback!

North Carolina
1 review
0 helpful votes
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Partszilla
March 25, 2021

Partszilla always had the parts I need at an affordable price. There shipping is always fast and gets them to me at a reasonable time.

Date of experience: March 24, 2021
Todd R. Partzilla Rep
over a year old

Hi Adam,

Thank you so much for your wonderful review. We try our best to make every experience with Partzilla as smooth and easy as possible. I really appreciate you taking the time to share your honest feedback with us and we hope to see you around the shop again soon!

Arizona
1 review
0 helpful votes
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Great service
March 24, 2021

Talk about fast, I placed an order in the evening after hours and the next morning got an email that my merchandise had already shipped. Unbelievable. Partszilla is always easy and prompt to deal with.

Date of experience: March 24, 2021
Todd R. Partzilla Rep
over a year old

Hi Chris -

I think you may have mistakenly clicked the "1-star" rating in error, as it seems like you had an amazing experience with us! Thank you for your loyalty and please take a moment to update your review -- it will really mean a lot to us!