PartzillaReviews 2,767

I ordered a fuel pump online, paid nearly $200 for the pump for it to be received not in working order. When I contacted Customer Service I was told I can only exchange the part for the same item. The agent was rude and borderline yelled at me when I told him that online no where does it say I cannot get a refund for my part. How do you sell parts that are defective (they don't work) then not offer a refund to your customers? I'm a VERY dissatisfied customer.

This has happened in the past, too. Parts show in stock, then it takes 2 days to find out only part of my order ships because half of the parts go to back order. Parts look up still shows the parts as being "in stock"?
Now my customer has to wait. Could have gotten the part on eBay for $10 less and had it in 3-4 days. This is yet another reason I use Rocky Mountain ATV more and more. Order from them by 4:00 pm, sometimes later, usually have it the next day.

Ordered from you in the past and it is always the same—outstanding service and parts availability—you always come thru with the parts that are hard to get and the regular available parts that I need for my complete 1982 Suzuki restoration that I am doing—sometimes you need 2 or 3 days to get me a part but this is totally acceptable considering this project is 38 years old—Thanks again for the great service and fair payment protocol.

I order the parts October 17 and they told me I'm going to get the parts in 2-3 business days but then I check the website and every day it's say available the next day and then the next day and next day until they Shipped just a few parts from the order on October 29
And the rest they say available November 2 then November 4
Until it jump to November 17 so I called the customer service and I got so mad so I cancel the order
I mean what is the point now I need to order from somewhere else but I don't care I don't believe them anymore
Don't spend your money here
Bad service bad service bad service
The worst in the whole world

I ordered a part on oct 7th that the website says is in stock and ships in 2 to 3 days. I received a notification saying the part isn't available until Oct 23rd and now I get an email saying it isn't available until Dec 28th. When I called and asked about the time change and the website information the lady told me that she doesn't know why the website is wrong. I'm getting a refund and look forward to this sham company getting shut down. What a joke, take your money else where and save the headache of dealing with these con men.

Purchased and paid 350.00 for parts over phone with partzilla phone service. 9 days later I receive email from partzilla telling me they will extract additional 160.00 for shipping from my original payment source... really? I refused to pay more and they cancelled my order. 3 weeks later still no refund received
I spoke to you on the phone Todd you made my order you set the price you made the mistake so don't give me the I should've read the fine print bull... when I called you 7 days after the fact asking about my shipment you responded it will ship tomorrow. You didn't even have the balls to tell me over the phone about YOUR mistake that YOU made on my order. Instead you canceled my order the next day. And no I did not receive my refund yet

This company has a great website and also a lot of inventory with great pictures available.

However once you make a purchase and items are not all available that is when they need to coach the staff.

Made a purchase and they missed picked an item. I contacted them to mention the item was missing. I also noted that there were extra parts needed so I mentioned to please add the exact number of items I needed.

I received a package from them fairly quickly and thought they redeemed themselves. It was only wishful thinking. When I opened that package again items were missing. I contacted them a third time to mention that the items were missing.

They then blamed me and stated I did not order the correct quantity. In fact on the second contact they are the ones that put the order in. When I brought that to their attention I did not receive a timely response.

The company should probably have a look into the online ordering department and see if there are areas for improvement.

Other than that a good company but needs top pay attention to the details.

Ordered a bunch of parts all of which said they were in stock. Paid rush shipping only for my order to to be sent out using Sure Post one of the cheapest options available. Shipping cost me $20.90 and it cost them $6.50 yes I entered it on my site post account. I emailed them and now all of a sudden a part is on back order and they have to pay to ship that part {brake reservoir cap} out separately which would cost maybe $2 to ship. This company's a scam and I'm done supporting them!

Ordered 4 parts, paid express shipping. Received 1 incorrect part, called to let them know SO BEFORE THEY SHIP THE CORRECT PART YOU HAVE TO SHIP BACK THE WRONG ONE ONCEEEE THEY HAVE ARE NOTIFIED IT IS IN THE MAIL THEEEN THEY SHIP... OF COURSE THEY DONT SHIPT EXPRESS (EVEN THOUGH I PAID FOR IT ANDDDD IT WAS THEIR FAULT) They act as if you are fault... so any way what should have taken 5 days turned into a couple weeks. Never again will i do business with them.

Ordered, 2k worth of parts during order process 90% of the parts said in stock ship in 2-3 days, paid for extra shipping that was supposed to ship as parts came in if any unavailable, First shipment was three small parts, two weeks later I check the site it says 90% of parts are in stock still no shipping. Call they tell me they wont ship till all parts are in estimate end of November, when I stressed my concern lady says she will cancel order, I reply I just want the parts with the special shipping I paid for, she says she understands and will have them shipped next day, still nothing, seriously not worth it if you expect to get your parts in any realistic time frame. I have a trip that I needed these parts it was 6 weeks from order date will have to cancel trip unless I can source locally. Checked site again before writing this 90% parts all show in stock.

I placed an order over a week ago for one Jet-Ski hood and a couple decals. Because of the cost, it qualified for free shipping. They contacted me yesterday and told me it would be $153 EXTRA because of the size. I asked them to check with another company because I know the size of the part, and there's no way it would cost even half that amount. The basically did nothing, and just said they have to charge $153 extra or cancel my order. Will never do business with them again. They advertise the lowest price to get the order, then a week later try to squeeze more money out of me. No thanks. Ordered the same parts elsewhere for a few bucks more without paying the $153 extra.