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Partzilla

4.6

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From the business

Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!


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Partzilla Reviews Summary

The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.

This summary is generated by AI, based on text from customer reviews

service
392
value
177
shipping
185
quality
149
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Tennessee
1 review
2 helpful votes
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Fine print
January 5, 2022

Order at your own risk! I just now found out about the "fine print" in their order process. I have people that want their bikes, and I completely understand the world doesn't revolve around me, but at the same time, had I known it would be 3 weeks before my order was even processed, I would have ordered from somewhere else! WONT EVER ORDER FROM THEM AGAIN!

Date of experience: January 5, 2022
Todd R. Partzilla Rep
over a year old

Most of our products are shipped directly from our warehouse. But some parts do ship directly from the manufacturer and can have unexpected delays. We are sorry your order did not work out and we thank you for your honest feedback.

Mexico
1 review
0 helpful votes
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Excellent experience
December 29, 2021

Always find the part, and the purchases are without problems, once request return an item, without problem as well

Date of experience: December 28, 2021
Todd R. Partzilla Rep
over a year old

We are happy to hear we were able to help with your return and continue to find the parts you are looking for on our site. Thank you for the 5 star review.

Sweden
6 reviews
0 helpful votes
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My father told me to help him with his motorcycle. Something broke down in this motorcycle and he asked me to help to find the parts in the internet, because all the offline stores sell awful parts for motorcycles, at least those which are nearby from the are of my living. So, I started to search for various websites and online shops where I can order motorcycle parts. This was the real treasur when I found it. I ordered here everything I needed and it came to me pretty fast. Great plus for the fast delivery and big assortment.

Date of experience: December 8, 2021
Todd R. Partzilla Rep
over a year old

It is incredibly important to us that our customers leave Partzilla with a smile on their face. We are glad yet another satisfied customer has had a great experience with us and we look forward to seeing your next order from us.

Pennsylvania
1 review
0 helpful votes
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Best OEM parts
October 26, 2021

Easily find all the best and specific parts. I hate going to my local dealers as it's an inconvenience. So I love ordering through partzilla. Their shipping time is very reasonable and pricing isn't bad either.

Date of experience: October 25, 2021
Todd R. Partzilla Rep
over a year old

You review is highly appreciated. We are very grateful to know that Partzilla has always been the first choice for your part needs.

Illinois
1 review
0 helpful votes
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Price was right and shipping was fast on all my random dirt bike parts. Will shop here again and have shared with buddys

Date of experience: October 11, 2021
Todd R. Partzilla Rep
over a year old

We can't thank you enough for your recommendation and for taking the time to share your experience with us. We'll be looking forward to see you order again!

Texas
1 review
3 helpful votes
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I AM DONE WITH PARTZILLA!
October 2, 2021

I think the big problem is they false advertise whether or not a part is in stock. I have paid for expedited shipping several times. Expedited shipping is advertised to ship within 24 hours of the order being placed. This is also false advertising as only one out of my last 6 "expedited" orders have shipped within 24 hours. Their support is pathetic and their only explanation is "Well there have been some delays in our warehouse". Hogwash! After reading other reviews it is apparent that this is standard procedure with this company. The show items in stock so you will place an order. By the time you wait 2-7 days for your order to ship, they know you are not going to cancel. If you have more than one or two items, you can rest assured that shipping will take up to a week, expedited or not, "in stock" or not. Shame on you Partzilla!

Date of experience: October 2, 2021
Todd R. Partzilla Rep
over a year old

We want you to know that your feedback has been heard. We apologize for the inconvenience. Our manufacturer and website are not connected so we do not receive parts information until the order is placed, which can change from ships in 3-4 days to longer if they do not have any in stock when we go to order from them. The majority of the time, the product is in stock with the manufacturer and there are no issues. But we are very sorry not all your parts have arrived. We take pride in our customer service and we're sorry if we were not able to uphold it with you.

Colorado
1 review
0 helpful votes
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Great Parts, Great Service
September 19, 2021

Partzilla has been a key go-to for me and my recent restoration of my 1967 Honda CL77 305 Scrambler. Reasonable pricing and reasonable freight! Use them!

Date of experience: September 17, 2021
Todd R. Partzilla Rep
over a year old

Thanks for the wonderful review Ken. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! The team will be thrilled to hear your feedback!

Ohio
1 review
3 helpful votes
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Inept
September 8, 2021

They've mishandled every part of the order and refund process. Shipping dates keep slipping and they won't issue a refund. Avoid partzilla!

Date of experience: September 8, 2021
Todd R. Partzilla Rep
over a year old

Hi Rob, we are sorry to hear about your recent experience. We take pride in our fast shipping and customer service and we apologize if we have not met your expectations. If you can please let us know what happened to your order and we'll do what we can to make this right. Thank you.

Florida
1 review
0 helpful votes
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3 WEEKS DELAYED ON MY PARTS, AFTER 3 FAKE ESTIMATES DELIVERY. ALL THEY DO IS BLAME THE MANUFACTRY WHEN I ORDERRER WAS ALL IN STOCK, ANYWAY.

Ohhh still didnt recieved, called today they say monday but cant promisse! Lol

IF YOU DONT WANT HEADACHE DONT BUY FROM THEM!

Date of experience: August 28, 2021
Todd R. Partzilla Rep
over a year old

We are sorry to read about your recent experience with us. Our team is working hard to continue to deliver parts even if we aren't always able to ship as fast as we would like to. Parts shipping directly from the manufacturer can have delays which are beyond our control.
Our team is working around the clock to deliver you your parts and we appreciate your patience.

Texas
2 reviews
0 helpful votes
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They sell parts they don't have
July 28, 2021

When i ordered the parts, they said they would be in stock in 2 days.

Then i get an email saying it will be a few MORE days.

THEN TODAY, i get an email saying it will be 2 MOINTHS before PARTZILLA gets the parts THEY SOLD ME.

I never would have THOUGHT of ordering if they had initially told me it would be TWO MONTHS.

Now i have wasted days and days for NOTHING.

I could have the parts in my hand if i had ordered from a REAL COMPANY.

DO NOT ORDER FROM PARTZILLA.

You will wish you had not.

Fake, Garbage company.

Date of experience: July 28, 2021
Todd R. Partzilla Rep
over a year old

Hello Jeremy,

We are truly sorry for your experience. We always try to maintain the most up to date inventory and ship as promptly as possible, but unfortunately, circumstances not within our control can occur. We sincerely hope to win back your trust and will strive to always ship as soon as products are available.

Georgia
1 review
0 helpful votes
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I have a 2004 Yamaha Roadstar, and have often bought parts from Partzilla for it in the past. I paid a fair price, with fair priced and fast shipping. I have bought from them in the past, and will continue to do so in the future.

Date of experience: July 19, 2021
Todd R. Partzilla Rep
over a year old

Hi Jeff,

We are thrilled to hear that you were able to find the parts you needed on Partzilla.com. We're glad we could get your 2004 Yamaha Roadstar parts to you quickly so that you could get back to doing what you love! We look forward to working with you in the future!

Canada
1 review
2 helpful votes
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Dishonest inventory
July 14, 2021

I had ordered items listed in stock, later received an email saying certain items are back ordered with not current ETA- yet I refresh the item's page and its still listed in stock, this happened on 2 separate orders to me personally where in stock items are unavailable. I will never order from partzilla again

Date of experience: July 14, 2021
Todd R. Partzilla Rep
over a year old

Hi N,

It sometimes can take a while for our site to update and reflect our current inventory. We are working to improve our communication and make it more straightforward when parts are in stock or on backorder. We always recommend you give our team a call. They are more than glad to help you find the perfect part for your vehicle. We hope you will give Partzilla another opportunity soon.

Kentucky
1 review
3 helpful votes
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Horrible shipping department
They do not use packing and have damaged critical internal motor parts from loose parts banging into each other this is happened both times I have placed an order I will not use them again

Date of experience: July 8, 2021
Todd R. Partzilla Rep
over a year old

Hi Seth,

We are sorry to hear that both times you ordered from Partzilla you received your parts damaged. We will be looking into exactly what caused that and seeing what we can do to prevent issues like this from occurring in the future. We sent you a direct message so that we can assess the damage to your parts and work with you on a resolution.

Utah
1 review
7 helpful votes
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Bought some items because they said they were "In Stock". Three days later received an email that the items were both on back order and I would not receive them for an entire month. A week later they email me pushing the date further back. Finally, the date rolls around, and I don't receive any confirmation of the parts shipping, so I contact them, only to learn the dates have been pushed back further.

Date of experience: July 7, 2021
Todd R. Partzilla Rep
over a year old

Hi Darren,

We are sorry to hear about the delays you experienced throughout your order.

Parts listed as "In Stock," are always shipped immediately after you place your order. However, other parts on our site are labeled as "Ships in 1-2 Days," for parts that are not in our warehouse currently.

The time listed is the estimated time it will take for the part to arrive at our facilities to be shipped off to you. Unfortunately, our estimates are based on information we receive from the manufacturer, and that means the information we receive isn't always the most accurate and is liable to be changed.

We hope this gives you a better understanding of our how Partzilla functions and we hope you will give us another shot.

Texas
2 reviews
2 helpful votes
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OEM bolts
June 30, 2021

I ordered bolts from them website says they are brand new but so far every bolt and screw that I got was either off another bike or really old and not new at all they had to send me a replacement because I said something I ordered new stuff not used so they sent me two more bolts and once again they are used brand new white put brand new if they are not brand new

Date of experience: June 30, 2021
Todd R. Partzilla Rep
over a year old

Hi Carlos,

We only sell brand new OEM parts on Partzilla.com, nothing used (unless otherwise noted). We send what we receive from the manufacturer, and we are surprised to hear that both times the screws and bolts you ordered seemed used. We sent you a direct message so we can investigate this situation further. Have a nice weekend.

Washington
1 review
1 helpful vote
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Overall not too bad. Items took a while to arrive, some much longer than their listed lead times. Use caution, certain items are listed as available in x number of days, when they have been D/C'd by manufacturer long ago.

Date of experience: June 29, 2021
Todd R. Partzilla Rep
over a year old

I am sorry you resented being asked for a review of your experience, which may be helpful to others. We make it easy to unsubscribe from our emails and never send more than three requests to our customers, over a period of several weeks. We have the world’s largest inventory of in-stock OEM parts and look forward to your next order. I also hope you would update your review. Positive feedback means a lot to our hardworking team.

Texas
1 review
0 helpful votes
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Waiting over a month for parts. Have contacted them twice and been told it would ship the next day. Second time was a week ago and they have still not shipped

Date of experience: June 24, 2021
Todd R. Partzilla Rep
over a year old

Hi Derrixk,

We sincerely apologize for the delays you're experiencing. We sent you a direct message to get your information and investigate the status of your order. Thanks for bringing this issue to our attention, have a nice day.

Pennsylvania
1 review
0 helpful votes
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I have ordered numerous parts from Partzilla and have always been happy with the quality and the time it has taken to receive my parts. I will continue to use Partzilla in the future for all my atv parts.

Date of experience: June 24, 2021
Todd R. Partzilla Rep
over a year old

Hi Kim,

We are so glad to hear that you had great experiences ordering from Partzilla. We appreciate your loyalty, and we look forward to your next part order.

Illinois
1 review
1 helpful vote
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Not in stock
June 22, 2021

Ordered a part for my ATV. They show it as a STOCK item. Now after 2 days of nothing I call and they said "it's back ordered for 32 days". What a joke! I will NEVER order from them again!

Date of experience: June 22, 2021
Todd R. Partzilla Rep
over a year old

Hi Randy,

We try to get you your parts as quickly as possible, and we apologize that it is taking so long for you to receive your order. We are working on finding solutions to make the status shown on each part more accurately represent our inventory. Again, we appreciate you bringing this to our attention. We sent you a direct message to look into your order and see what we can do to make this right.

Washington
1 review
1 helpful vote
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Very unhappy
June 17, 2021

I ordered parts may 28th was told by email would be here the 7th. Was happy and surprised. Monday the 7th that l came and went checked the email. Changed to Friday the 12th. That came and went then updated to 14th and no word about it. Waited to see if it would show up nothing. I contacted partzilla today the 16th. A couple messages back and forth and got my last response tonight at 6ish pm. That even though it said my part has shipped. The warehouse hasn't even received my part to ship it to me!? What? Some sort of email to let me know would have been nice. Don't think I will be using this company again.

Date of experience: June 16, 2021
Todd R. Partzilla Rep
over a year old

Hi Thornton,

We are sorry to read about your disappointing experience ordering from Partzilla. We are sorry for the miscommunication, and we realize we need to communicate with our customers better in the future. We hope that your parts have arrived by now and you will give us another opportunity to regain your confidence and trust.