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Partzilla

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!


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Partzilla Reviews Summary

The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.

This summary is generated by AI, based on text from customer reviews

service
392
value
177
shipping
185
quality
149
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
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OEM for Honda VTX
February 26, 2022

They have all the parts that usually need replacing for discontinued Honda. Comparable pricing with other OEM retailers and items ship pretty quickly.

Date of experience: February 26, 2022
Todd R. — Partzilla Rep
over a year old

I am happy to hear you found the discontinued parts for your Honda. Thank you for sharing, Christopher.

Missouri
1 review
0 helpful votes
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They always followed up quickly with answers to my questions. They have good quality products. Prompt shipping. I am very pleased. Also, they have good prices.

Date of experience: February 23, 2022
Todd R. — Partzilla Rep
over a year old

Thank you for sharing your helpful review, Lisa! We appreciate your kind words.

Texas
1 review
0 helpful votes
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Very happy customer
February 24, 2022

I am working on several vintage Honda bikes for which in some cases it is very hard to find parts. These guys had the parts I was looking for. Easy transaction and fast delivery. I will come back for parts I need in the future. Highly recommended!

Date of experience: February 23, 2022
Todd R. — Partzilla Rep
over a year old

We are excited to hear you got the parts for your vintage Honda bikes. Thank you for the kind review. We look forward to your next order!

Washington
2 reviews
0 helpful votes
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I have ordered from Partzilla primarily for parts and tools for my Honda Blackbird. My most recent purchase was for a tool that was supposed to take a week to receive. "There are many in stock". Two weeks after order I was told it was another week out. This time I complained rather bitterly and asked for the GM's name and email. Amazingly my order was shipped the same day as my complaint, not a week later.

I know times are tough right now, but they are a sophisticated organization and should be ahead of the game.

Except for this one hiccup they have been great and I recommend Partzilla 100%.

Date of experience: February 23, 2022
Todd R. — Partzilla Rep
over a year old

We are glad your parts shipped on time for your Honda Blackbird. Thank you for sharing your feedback with us.

Oklahoma
1 review
0 helpful votes
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Kawasaki mule parts
February 24, 2022

I needed some engine parts for a kawasaki mule I had just purchased, they had what I needed, called and verified parts where correct, ordered parts, everything fit just like it should and I have it running again. Thank you

Date of experience: February 23, 2022
Todd R. — Partzilla Rep
over a year old

We are happy to hear the piston and rod for your Kawasaki Mule worked well and your vehicle is up and running. Thank you for sharing your great experience!

New York
1 review
5 helpful votes
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Rip off!
February 21, 2022

They don't send what you ordered then try to make it out to be your fault try to sell you stuff that you already paid for unacceptableIn all of my online purchases which is thousands I've never been treated so poorly by customer service what a joke never again I hope nobody else gets scammed by these people

Date of experience: February 21, 2022
Texas
2 reviews
0 helpful votes
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Great customer service
February 19, 2022

I have ordered twice from Partzilla; and the majority of the parts were in stock and shipped fast; my second order had a part that would have taken two weeks to be back in stock, a quick call to customer service to remove that part was easy; the representative was courteous and professional, he removed the one part from my order and shipped my remaining parts the next day. I would recommended Partzilla.

Date of experience: February 18, 2022
Todd R. — Partzilla Rep
over a year old

I'm pleased to hear our customer service was able to get your parts to you so promptly. Thank you for sharing, Rod.

Australia
1 review
0 helpful votes
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Hard to get parts
February 19, 2022

Awesome service and quick postage. Correct parts and cheaper than local prices, I am so happy I will always use Partzilla from now on.

Date of experience: February 18, 2022
Todd R. — Partzilla Rep
over a year old

Thank you for your continued support and kind review, Philip!

Florida
1 review
0 helpful votes
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Good job
February 17, 2022

Great prices great customer service, fast shipping even when parts are not in stock. Plus genuine parts not aftermarket.

Date of experience: February 17, 2022
Todd R. — Partzilla Rep
over a year old

I am happy to hear you had such a great experience ordering from our site. Thank you, James!

Washington
2 reviews
0 helpful votes
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Easy parts finder
February 17, 2022

Easy to navigate site. Great parts schematics. Often have hard to find parts. Have alway came through with the parts I've needed. I don't have a bad thing to say about Partzilla. They are my go to when local shops don't have what I need.

Date of experience: February 17, 2022
Todd R. — Partzilla Rep
over a year old

We are pleased to hear you found our site easy to use and appreciated the diagrams. Thank you for sharing your 5 star review, Heath.

California
1 review
0 helpful votes
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Old Biker learns new tricks
February 17, 2022

I usually go to a motorcycle dealer for parts. This time I decided to check the internet because the parts are for an older Yamaha Roadstar and the line has been discontinued. It was possible that it would take months to obtain the part through the normal channels.
I found Partzilla and they had everything I needed in stock. It was super simple and fast and the prices are great. I am very satisfied and will use Partzilla again.

Date of experience: February 17, 2022
Todd R. — Partzilla Rep
over a year old

We are glad you found the motorcycle parts you were searching for. Thank you for sharing your review and we appreciate your continued support!

Louisiana
1 review
0 helpful votes
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Quality product
February 17, 2022

Exactly what I ordered and really nice quality love it you can't get any better than genuine parts thanks Partzilla

Date of experience: February 17, 2022
Todd R. — Partzilla Rep
over a year old

Thank you for sharing, Roy!

Texas
1 review
0 helpful votes
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Lost package
February 17, 2022

I recently ordered several items from partzilla but while tracking my packages there was a mix up between fedex and the shipper. Lucky apron contacting partzilla off the issue they looked into and resolved the issue immediately. Shipped my returned items In two days next day air and I couldn't be more satisfied with their outstanding service. I will continue ordering form this company for as long as they are in business-loyal customer

Date of experience: February 16, 2022
Todd R. — Partzilla Rep
over a year old

We are excited to hear you appreciated the diagrams. We also want to thank you for your patience and loyalty, Daquan.

Texas
1 review
0 helpful votes
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My Purchase
February 17, 2022

I ordered parts for a 21 year old Honda dirt bike, Ordering was easy and they arrived in about the right time I needed them. All parts fit like a glove on the bike. I was very pleased with my purchase. Now the dirt bike I brought for my son when he was 13 will now go back to him (surprise) on his 34 birthday. He has 4 young kids ( all boy's) will now have a go at it. The Honda 100R has been through my son, two grandson's in New Mexico and now back to my son and my 4 grandson's. Perfect!

Date of experience: February 16, 2022
Todd R. — Partzilla Rep
over a year old

It's great to hear your Honda dirt bike has lasted so long. Thank you for sharing that personal story.

Canada
1 review
0 helpful votes
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Top quality
February 17, 2022

Very user friendly site with genuine parts that fit every time. Shipping is always fast. I highly recommend this site. I will be buying my parts here from now on.

Date of experience: February 16, 2022
Todd R. — Partzilla Rep
over a year old

Thank you for the recommendation and the 5 star review. We appreciate your positive feedback.

Canada
2 reviews
0 helpful votes
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Parts availability
February 17, 2022

Partzilla had the parts I needed for my 1984 V65, at a fair price, and with fast shipping! I will certainly be a return customer.

Date of experience: February 16, 2022
Todd R. — Partzilla Rep
over a year old

We are happy to hear you found the parts for your 1984 V65 Magna Honda motorbike. Thank you for sharing your kind review.

Texas
1 review
0 helpful votes
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Very prompt ordering times and can't beat the prices of factory parts. Very happy with Partzilla's services.

Date of experience: February 16, 2022
Todd R. — Partzilla Rep
over a year old

Thanks so much, Paul!

Missouri
1 review
0 helpful votes
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Anytime I need OEM parts, Partzilla comes through. I always get my parts I ordered in a timely manner at a good price.

Date of experience: February 16, 2022
Todd R. — Partzilla Rep
over a year old

Thank you for the great feedback, Glenn. Although, I believe you incorrectly forgot to give us an overall review. Thus causing a 1 star overall review. If this was not a mistake, please do not hesitate to contact us and let us know any of your concerns.

Arkansas
1 review
0 helpful votes
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Perfect transaction...
February 17, 2022

It would seem "just lug nuts" but the shipping was super prompt and it arrived sooner than expect. Thx Partzilla!

Date of experience: February 16, 2022
Todd R. — Partzilla Rep
over a year old

We are glad you received the lug nuts you needed. Thank you for taking the time to share this review.

Arizona
1 review
0 helpful votes
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Was just an order of 4 quarts of synthetic Yamalube, but products were as advertised and delivered quickly.

Date of experience: February 16, 2022
Todd R. — Partzilla Rep
over a year old

Thank you for sharing your 5 star review, Philip.