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Partzilla

4.6

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From the business

Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!


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Partzilla Reviews Summary

The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.

This summary is generated by AI, based on text from customer reviews

service
395
value
177
shipping
185
quality
149
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Sweden
1 review
0 helpful votes
Follow Christer M.
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Always easy to find the right parts, good prices and fast delivery even abroad.
Not the först time I order from Partzilla and definitely not the last time.

Date of experience: April 29, 2022
Todd R. Partzilla Rep
over a year old

I am happy to hear we met your expectations, Christer. We look forward to your continued loyalty.

Tennessee
1 review
0 helpful votes
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They was fast on shipping an had all the parts I was needing at a great price customer service was amazing an their the only place I will do business with now course of the amazing service

Date of experience: April 29, 2022
Todd R. Partzilla Rep
over a year old

Our number one priority is to deliver our parts to your door as quickly as possible. It's so nice to hear that you are satisfied with your shopping experience, we hope you order again soon!

New York
1 review
0 helpful votes
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Super reliable
April 30, 2022

Nothing to complain about, can find any and every part I need from small screws and bolts to frames from older motorcycles. Partzilla is just insanely reliable and accurate.

Date of experience: April 29, 2022
Todd R. Partzilla Rep
over a year old

Thanks for the positive review, Naqash. We work hard to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!

Oregon
1 review
0 helpful votes
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With over 30 Vintage Motorcycles from the 60s and 70s and a few newer, I often purchase parts from Partzilla. Always happy with their service, speed of shipping, quality of parts, and -- just in general -- my experience with them. I recommend them for anyone in need of parts.

My most recent purchases were bolt, gasket, hose, and clip for my 1980 Suzuki GS750 on Mar. 26th and washer and lock pin for my 1978 Honda CB550K just a couple of days ago.

1980 Suzuki GS750E
1978 Honda CB550K
Date of experience: April 28, 2022
Todd R. Partzilla Rep
over a year old

Thank you for the recommendation and positive review, Richard. We appreciate your continued loyalty and look forward to your future orders.

Illinois
1 review
0 helpful votes
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1st time using
April 28, 2022

From the time of call to the arrival, GREAT EXPERIENCE! I'll be first to say I prefer to order my parts by speaking with another person and that was how it started, unfortunately I forget the ladies name who I spoke with, hats off to her she knew what to ask and how to help me. Price was Right in line, delivery was on time. Will have us opening the door to another day of fun on the trails. Thank you and will for sure be calling again.

Date of experience: April 26, 2022
Todd R. Partzilla Rep
over a year old

I am excited to hear you had an incredible experience! Thank you for taking the time to share your review and we look forward to your future purchases, Shad.

Missouri
1 review
0 helpful votes
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Needed some more parts for our 2016 P1000-5D. Parts search function was the only way to order the parts as the 2022 parts catalog had not yet been uploaded. I found the part numbers on another site and entered them into the PARTZILLA Search bar, they came up immediately, good pricing and in stock, ready to ship. I was surprised because these were new parts for the 2022 models. Parts were in stock, better than local dealer pricing (by a LOT!), cheap shipping and arrived in about a week from placing the order. These parts actually arrived faster than if I had bought them locally. Will do business with them again. I am a certified Honda Technician (Retired) and I enjoy doing my own work and saving big. I figure that by doing my own work, I saved thousands of dollars over using the dealer for this project and I know I got a better product in the end.

Date of experience: April 26, 2022
Todd R. Partzilla Rep
over a year old

I am happy to hear you found the 2022 part selection we had in stock! Thank you for sharing your wonderful review and we look forward to your next order!

Louisiana
2 reviews
0 helpful votes
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Cycle
April 27, 2022

Parts good no problems right parts@ right time all good. Good place to find oem parts. Thanks a lot do more business later

Date of experience: April 25, 2022
Todd R. Partzilla Rep
over a year old

Thank you for the positive review, Marshall. We look forward to your continued support.

Oregon
2 reviews
4 helpful votes
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Something has got to change as far a shipping costs because the parts I bought was 13$ the shipping was 10$ you figure it out and I ordered my parts on the 4/15/22 and today is 4/25/22 10$ for shipping and 10 + days now and still have not got my parts! What do you think I'am going to do next time I order parts? Probably not from this company next time I will just go with my local bike shop at least if I have to wait ten plus days I won't have to pay for shipping

Date of experience: April 25, 2022
Todd R. Partzilla Rep
over a year old

We sincerely apologize. Unexpected delays beyond our control can occur when items are shipped directly from the manufacturer. It is always our #1 priority to ship all orders out as soon as possible.

Washington
2 reviews
0 helpful votes
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Great prices!
April 27, 2022

I've used Partszilla serveral times now to buy factory Can Am parts for both my ATV's and snowmobiles. They have great prices than other OEM retailers and I really like the fact they include shipping and arrive very quickly.

Date of experience: April 25, 2022
Todd R. Partzilla Rep
over a year old

I am happy to hear you found the parts for your CanAm and ATV's. Thank you for sharing your kind review, Bret.

Maine
1 review
0 helpful votes
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Parts
April 26, 2022

So far a good experience, will use again in the future! Site was easy to use, parts were stocked well!

Date of experience: April 25, 2022
Todd R. Partzilla Rep
over a year old

Thank you for your 5 star review! We look forward to your next order with us, Pamela!

California
1 review
0 helpful votes
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AMAZING SERVICE
April 26, 2022

BY FAR MY BEST EXPRIENCE WITH ORDERING PARTS AND CUSTOMER SERVICE, UNLIKE OTHER PROVIDERS OF CANAM PARTS OFFERING FREE SHIPPING, PARTZILLA TRULEY KEEP THERE WORD

Date of experience: April 25, 2022
Todd R. Partzilla Rep
over a year old

I am pleased to hear we met your expectations and you received your CanAm parts. Thank you for sharing your great review.

Nebraska
1 review
0 helpful votes
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I had no problems with ordering or receiving my parts. Great customer service good prices and received my parts when they said I would. I'll be shopping with partzilla for a long time.

Date of experience: April 25, 2022
Todd R. Partzilla Rep
over a year old

Thank you for sharing your great review. We appreciate your continued support.

Tennessee
2 reviews
0 helpful votes
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I was worried about the parts I order only being a partial order ( one of two). However once I called I was able to confirm what I wanted was indeed exactly. Was able to place order over the phone as this was the last in stock part. By the way the seat I ordered is better and more comfortable than the Corban seat I purchased with my Yamaha FJR. Pictured is a Yamaha Comfort Seat

Date of experience: April 23, 2022
Todd R. Partzilla Rep
over a year old

We are happy to hear your Yamaha seat fit and is comfortable. Thank you for sharing your helpful review, Michael.

GB
1 review
0 helpful votes
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Brilliant service. All the parts I needed were in stock, sensible prices. The guys I communicated with via email were very clued up and knowledgeable about the parts I needed. All parts shipped securely to the UK in just under a week. I would highly recommend Partzilla.

Date of experience: April 22, 2022
Todd R. Partzilla Rep
over a year old

Thank you for the great review and recommendation, Ray. We look forward to your next purchase!

California
1 review
3 helpful votes
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Back ordered parts
April 22, 2022

I ordered a part for my bike and next thing I know it's back ordered without an eta. It's been weeks and still no estimated time of arrival for my order so I asked for a refund, no response! Completely unprofessional!

Date of experience: April 22, 2022
Todd R. Partzilla Rep
over a year old

We are truly sorry your order was back ordered. Unexpected delays beyond our control can occur when items are shipped directly from the manufacturer. It is always our #1 priority to ship all orders out as soon as possible. We hope you give us another chance.

Georgia
1 review
2 helpful votes
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Worst Customer Service I've Ever Experienced
April 22, 2022

I ordered several items for a Polaris Ranger Crew. They came in three shipments - two of which were lost or damaged. I got that straight after some back-and-forth over more than a month. The largest part of the order was for four doors. Once I received them, I discovered that the doors they sent would not fit the model I had. Their website state that they fit the make/model. They refuse to replace or refund the cost of the doors despite them being in new condition (never installed). I am not out of pocket nearly $4,000 without the needed doors. DO NOT ORDER FROM THIS COMPANY!

Date of experience: April 22, 2022
Colorado
3 reviews
0 helpful votes
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Gave a one because can't give any lower. Ordered parts on 3/24 said they were in stock on 3/30 checked to see why I had not received anything telling me my parts were shipped. On the order manifest it now stated that the parts would be available 3/31 when it said on the website and still does that the parts are in stock. Checked back 4/2 and the time was pushed back to 4/5 when the parts would be available. I checked back today 4/5 and it now says that the parts are not available till 4/7. The website still says in stock. This kind of incompetence is unacceptable. I will never shop or recommend Partzilla to anybody. I Did live chat with Todd told him to cancel my order, he told me it was done and that I would have a refund in 5-7 business days we'll see if that happens. They had no problem taking the money right away knowing they didn't have the parts in stock let's see how long it takes for them to give my money back.

Date of experience: April 5, 2022
Todd R. Partzilla Rep
over a year old

Parts shipping directly from manufacturer can have unexpected delays out of our control but we understand your frustration and your refund will be processed as quickly as possible.

Pennsylvania
2 reviews
0 helpful votes
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Never had any issues with shipping or prices from Partzilla. It's my go to for OEM parts at reasonable prices.

Date of experience: March 28, 2022
Todd R. Partzilla Rep
over a year old

Thanks so much, Andrew!

Kentucky
1 review
0 helpful votes
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The individual assisting me was extremely courteous and helpful looking up the parts I required and explained in detail what was included with the completely assembled lower A-frame so I did not have to order additional parts.

Date of experience: March 24, 2022
Todd R. Partzilla Rep
over a year old

I'm pleased to hear our customer support was so polite and knowledgeable. Thank you for sharing your 5 star review with us.

Canada
1 review
0 helpful votes
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Always had great service, great communication, All items ordered show up. I know it is very difficult having everything in stock especially the way things are nowadays, but waiting a few days doesn't bother me. When you live in Nova Scotia, Canada, It is Lucky to have a business like yours to rely on for parts, otherwise you don't get them. Recently purchased to large orders from you and very pleased with them. Will be doing business with you again. Thanks very Much Greg

Date of experience: March 23, 2022
Todd R. Partzilla Rep
over a year old

I'm glad you enjoyed your experience. Thank you for sharing. We look forward to your next order.