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From the business
Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
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I ordered a part, showed in stock. Parztilla advertises ships within 24 hr. It's been nine days order status still show preparing order.
I went to the online chat to cancel the order and got disconnected from the chat after waiting 30 minutes. Then I called customer service waited 40 minutes to speak with an agent and all of a sudden my order is on a truck and cannot be canceled. Never again. BEWARE OF PARTZILLA!
I ordered parts that were in stock according to their web-site. Four times the shipment was moved out by 2 or 3 days. Now, 2 weeks later, I still don't have the parts. Customer service was apologetic and seemed eager to cancel the order. Which I did. Also cleared my cart of the other $794 worth I was going to buy from them.
I'm sorry to hear that you had such a poor experience with Partzilla, our goal is to always have the parts you need in stock and available for shipment as soon as possible. I understand how frustrating it can be when shipments are delayed.
Items can sometimes have unexpected delays when shipping directly from the manufacturer and we will be getting your order to you as quickly as possible.
Thank you for your feedback.
I ordered some parts for my Goldwing carburetor and they came quickly and was just what I needed for the job. Good service at reasonable prices.
Thank you for sharing your positive review, Larry.
Partzilla has always been a good source for me but this order has a delayed delivery that was unexpected.
April order with a June delivery promise which may be related to their source of supply but still not good service on such a simple item.
I have not had any problems at all with anything that I have ordered. Everything has come in when it said it would be here if not earlier. Always am able to find what I'm looking for and the prices are always competitive.
Thanks for the positive review. We work hard to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!
I was going to wait till I got the parts but Partzilla keeps sending me emails to do it now and God only knows when I'll get the parts. I placed the order on April 11/22 and they said one part would be in on Apr. 21 then it changed to Apr. 28 and the other part would be in on May 5. It's April 30 and I haven't received anything yet. That's because they're somewhere in JAMAICA, NY, United States which is a long way from Alberta Canada. Don't make promises you can't stand behind. You wanted a review, you got it!
Once the item was shipped, there seems to be issues occuring with the carrier beyond our control. We apologize for this and understand your frustration. We hope you receive your order as fast as possible and hope you give us another chance.
The best thing to know that if you need a part for your bike you will find it here in Partzilla. I have bout from them and I have had a great experience, the accessories a added to my motorcycle are from this great company. And now my baby looks amazing.
Thank you for sharing, Carlos! We look forward to your continued support.
Buying parts from partszilla, was easy for me, the site was easy to use, plus they had the parts I could not find anywhere, at a great price. Shipping was quick. They have just about anything one would need for their motorcycle. I would recommend partszilla to anyone looking for parts for there motorcycle. Best site I have shopped on in many years. Thank you partszilla, You guys are great.
Thank you for the recommendation and wonderful review, Bill.
Only had one issue since buying from Partzilla which was lost shipment. And wasn't Partzilla's fault it was lost at USPS. Once I contacted Partzilla, They reshipped my order and did it with UPS two day shipping and I had my parts in my hands in the two days as promised. No complaints from me in dealing with partzilla! Now I could really give USPS a crap 1 star review because if it's not coming from Amazon I don't think they really give a crap if you get your stuff or not!
Thank you for sharing your positive experience with us, Bradley! We appreciate your patience throughout the entire process.
Searched their site for a CVT belt for a Honda Helix. The belt was HALF the size of the belt needed. Turned out the part that popped up was falsely listed, yet I'M being cheated out of the $9.95 shipping cost even though THEY were the ones who screwed up and and had the belt mislisted!
I am sorry you did not receive the right part. Please contact our support team so we can resolve this issue immediately.
Great customer service, easy to navigate website and good pricing what more could you want. No matter the manufacture they have the parts you need
We really appreciate the wonderful review. We realize how much you value quick shipping and customer service and that's why we strive to provide the very best service we can. We look forward to your next order, Tom.
No spark on my grandkids pw80. I needed the CDI ignition module. I searched the usual places but there was no guarantee proper fitment. Partzilla came up and they have the genuine Yamaha unit. I installed it and had it running. Fair price and it works. Very happy with the purchase as it arrived promptly. I will shop there again when needed.
Thank you for the perfect rating, William. We appreciate your loyalty.
I needed a specific part on my bike which is 21 years old, and it appeared that it was on backorder everywhere I checked with the exception of Partzilla. They had the part in stock at a fair price and shipping was fast. I would recommend them and plan on using their site for any future needs.
Thank you for your business and kind review. We really appreciate it. We are glad we can make it easy, fast and affordable for you to get back to what you love! Thank you for the recommendation. We look forward to your next order, Dennis.
I had to order two or three parts back to back…these parts were shipped on time an also delivered days before scheduled along with tracking information! Partszilla was awesome an I very much appreciate their effort!
Thank you so much for your wonderful review. We try our best to make every experience with Partzilla as smooth and easy as possible. I really appreciate you taking the time to share your honest feedback with us and we hope to see you around the shop again soon!
Had a kawasaki mule that had an engine fire. Was able to get all the the parts for repair. Website make everything easy.
Thanks for the wonderful review. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! The team will be thrilled to hear your feedback!
Basically what title states. Will definitely look to give Partzilla a look next time I'm looking for parts especially oem stuff.
*Would added a photo but all I ordered was a float gasket. Nothing fancy.
Thank you for sharing your feedback.
I've always had good luck ordering from Partzilla, Parts show up quickly and my orders have always been correct. Having 3 bikes a SXS and ATV, doing all my own work I purchase a lot of parts online. Partzilla is one of my trusted goto suppliers for parts.
On behalf of all of us at Partzilla, I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience. We will be sharing your feedback with our team.
It's better OEM than other brand. Except after market like walsh houser WC etc I'm recommending always partzilla for every buddy. Its a grade company by farrrrr!
Thank you for the recommendation and positive review, Jonathan.
Always easy to find the right parts, good prices and fast delivery even abroad.
Not the först time I order from Partzilla and definitely not the last time.
I am happy to hear we met your expectations, Christer. We look forward to your continued loyalty.
They was fast on shipping an had all the parts I was needing at a great price customer service was amazing an their the only place I will do business with now course of the amazing service
Our number one priority is to deliver our parts to your door as quickly as possible. It's so nice to hear that you are satisfied with your shopping experience, we hope you order again soon!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this to our attention, we're sorry that you experienced these issues. Our goal is to always have orders shipped within 24 hours and we apologize for the delay in your order. We would have been happy to help cancel your order over the phone or through chat had we been able to connect with you. Thank you for your business and we hope that you'll give us another chance in the future.