PartzillaReviews 2,768

It keeps saying to add up ti $150 in order to receive free shipping, then when finishing up they still ask for $40 for shipping.
Liars and leading on

I had to contact customer service because the schematic was at the wrong angle for me to be sure I had the correct- the gentleman who answered was patient & informative, helped me figure out which part I needed & made sure it was in stock. I ordered another part at the same time, both arrived quickly & were exactly what I needed to get my bike back on the road!

Shipping to Israel was super fast and the part arrived in 9 days.
In the support side they was very quick an responsive but send me to search the part by myself.
There are some model differences between US and Europe so I've couldn't decide which one is similar to my model, eventually I dig the web in order to find the part id no.

Partzilla is the best place to find parts for my SeaDoo Jet Ski. They not only have the parts I needed, but they have a schematics to show me what parts I needed.

Very easy to find parts! Make sure you look at the availability, all parts I've ordered have been shipped within that time frame.

Waited eleven months for a part got it finally on 8/05/2022, open box and it is bare metal. I wonder how much it would cost to have it painted?

I used the website and ordered the part per my VIN and model number. The part I received is for a different region style motorcycle not a US motorcycle. After sitting on hold for over an hour I tried their SMS text message method and that still took me about two hours to get the answer that they no longer can get a US model for the part that I needed. Had I known any of this before I ordered the part I would've kept searching but now that I'm $100 into it i'm stuck.

**BUYERS BEWARE** My mom ordered my stepdad a part for his fourwheeler back in March. They didn't think anything of it since the website seemed nice enough and had the part he was needing. Fast forward to today (July 20th) and the part is now saying August 15th… She spent over $480 on this part.

So I thought I'd reach out to customer service, but their # isn't working because they're moving warehouses and fulfilling orders. Has to be one of the WORST customer services I've ever dealt with. If someone reads this, she wants a refund immediately!

I finally received an email saying that Partzilla was working on my order but still no parts as of 5pm July 13. In the meantime in order to get my Honda ST90 project rolling I ordered many of the same parts from Beatrice online and they arrived 2 days later! I'll have some duplicate parts but that is the price of the lesson I learned. I wonder if Partzilla gave that Honda Grom away in the contest they were having?

Placed my order on June 17th. 2 parts were stated as available and 2 parts would be available on June 20th. I have called numerous times and keep getting the run around. Oh were having warehouse issues, emergencies, blah blah blah. Last Thursday George said they were shipping out and I would see them shortly. As of today the order status still says the same thing. I wont use them again. Very, very disappointed!

Absolute worst customer service -- every time try to call either it is a 2hr hold time or they are closed. They NEVER responds to customer service emails -I have sent 3 and I have ben waiting on my order for 2.5 mons. For jus ta a simple sticker that they claimed was available and in tock! Ridiculous. I will NEVER buy from Partzilla again due to their lack of response / communication and piss poor customer service.

Partzilla sucks... they've gotten too big to properly deal with customers... I placed my order on 06-17-22, parts were listed as available to ship within 2-3 days of order, as of 7-8-22, NOTHING... The most annoying thing about this transaction is no contact in any form stating there will be a delay... So, today I just went to call to cancel my order cause it can't be done on the net... I was put in a que with 101 people in front of me with an hour and forty minute estimated wait time... Anyhow, a simple email stating a delay would take place with my order would have been enough to pacify me. At this point, I no longer want to deal with them, just want my money back.

The site will tell you ships in 2-3 days but the dates change and keeps getting pushed back You sit on chat over over an hour to get nowhere or they say its shipping today, just for you to check later that day and back to "closed for an emergency". Always something in the last month. Pay for expedited shipping to try to get stuff here quicker. Seems customer service used to be top notch and in last 3-4 months, horrible/non existent. I will hope its better with their "new facility". Otherwise I will have to take my business elsewhere and we are a shop so we spend ALOT of money with them. Time to start seeking out other distributors I guess.

Ordered parts showing in stock and they weren't. Then they said they shipped and they haven't. They charge you priority mail then don't even ship. Calling CS is useless my number In Q was 1114 that right there should tell you this company is going in the toilet faster then you can flush them.

I ordered parts on 6-17-22 and told I would have them in hand in 7 to 10 days. It has now been 13 days and my order shows "still processing" with NO shipping information. Have attempted several times to contact seller with NO success. Phones have been closed when I call both on-line sales and the customer service numbers. Attempted to contact them through their web site with no response. This is not a good sign for me. Apparently my only option is to order the parts needed from another seller which is going to double my repair cost. Thankfully this is only a $42.00 loss however I have another order in the amount of $194.00 that I am also extremely concerned about. Attempting to get refund of both payments without success. Partzilla will not respond to any of my communication attempts. It is extremely concerning when a company with a previously decent business reputation conducts their business in this manner. All I want are the parts ordered or my money back. Not confident either will happen.

This is the message I get on a continuous basis trying to contact the company
Due to a high influx of customer phone calls and to make sure that we handle all customer requests by the end of the day, we have temporarily closed for the day. If you have an urgent issue, our live chat team is available until 7 P.M. Eastern Standard Time. If your issue isn't urgent, you can email us or message us on Facebook and we'll get back to you as soon as possible. You can also visit our website to find the parts that you need and to check the status of your order. I put in a dispute to get my money back in order from another company. This is been going on for 2 weeks

Do not do business with partsZila boats.net firedog do the biggest lying piece of $#*! vendors in The Empire marketplace. They tell you the parts are in stock they tell you they ship within 2 to 3 days weeks go by they don't answer the telephone they don't respond to emails you call and you're number 70 or 80 and they tell you oh it will be a half an hour wait time you wait there for hours on the phone nothing happens nobody picks up nobody returned your phone call and then finally finally through email they will return to you weeks later and they'll tell you the parts shipped they give you a tracking number that's generated but the shipper like UPS or FedEx has never received the part never received a package therefore this company is filled with a bunch of $#*!ing liars and what they don't understand is the customer is who put them in business and if people stop buying we can bankrupt them and collectively that's what should be done because they're rotten pieces of $#*!The lying pieces of $#*! and all they do is waste customers time they advertise the lowest prices on items that are supposedly in stock and the fact of the matter is this is the perfect example why you don't do business with the lowest price because they're a bunch of $#*!ing liars.

Any vehicle with moving parts experiences wear over time and renovation and replacement are necessary. My 1966 Honda CL160 is a one-year model and whilst cycle parts, i. E. tanks, fenders, etc., are thin on the ground some 66+ years later, Partzilla is my one-stop source for all of the other parts on the bike. Yes, they have them all. All of the weird bits like oem fasteners, carburettor parts, etc., etc. at reasonable prices and express shipping; everything you need to keep your ride on the road. Thanks to Partszilla, "I'm gonna turn on the lights and ride my Honda tonight."

Don't bother if you want parts shipped within a month. Cant get a real estimation of shipment date for customer service. I have watched the ship date change every day for 2 weeks. The phone line and chat for customer service shuts down every other day due to 'Emergency' state on the website. Which is likely angry customers not getting their parts or response. Hire more help, take care of the business you have Partzilla.