PartzillaReviews 2,755

Placed an order to Canada and they failed to include the required documents to cross the border so my order was returned to sender. They refunded me everything apart from shipping...took 2 weeks and several calls and live chats to finally get my shipping refunded as this was no fault of my own. Then, I noticed due to the difference in exchange rates from day of purchase to day of refund I'm missing about $40 which they refuse to reimburse even though this whole thing is their fault. So this whole ordeal cost me money and I got no product in exchange. Then they tell me that if I want the parts I need to place a new order...Terrible customer service.

This was just a big hassle and I rather have paid retail price for the part then to deal with this company. Box was damaged hence the tire carrier that I ordered was damaged to the extend that it was bent and not useable. Every time I called support I got a different story and finally gave up after 3 weeks of trying to get a replacement and requested a full refund. They would not send out a replacement until I sent the damaged one back even after I explained to them that the original box is so damaged that parts were falling out of the box when I moved it. Of course they left that information out during my prior calls when I was attempting to get this resolved.

Had all the parts I needed in stock for my kawasaki and had to contact support through chat. They responded quickly and gave the correct part numbers.

Paid for expedited shipping just to get an original update thats says the 9th of January a second update stating the 16th of feb and a third one stating the 20th of march my son is so upset! And so am i! Then the refund takes 3-5 days! I will never purchase anything from this horrible $#*! company again

Ordered and Received in 5 days. Granted I only ordered two seat bolts, but they are a very specific shape, so it's not like they'd be available at any corner store. Some of the reviews about shipping here made me nervous, but after this I'll definitely give them more business.

I bought parts from parts Zila what we're supposed to be delivered five days later today everything look like it was on track until the day after the parts are supposed to arrive and they did not arrive. When I checked back with the website for partszila, it still showed my parts were being processed, but when I sent a text message to ask about my parts, they informed me that those parts are on back order and they didn't even have them so they essentially put me five days behind on ordering my parts for somebody that would deliver as they promise

I got OEM parts for my YZ85, the parts were a good price, shipping took a couple weeks to get to Canada.

As a noob rider, I recently crashed. Everything that I needed to get my bike right again was listed in a simple manner with diagrams. I appreciate their service and will be using them again. Thank you!

If you are/were like me you felt if-y about Partzilla. I was skeptical. Thinking, how could partzilla give me what I need how are they better than a dealer?
Well I went through Partzilla and It was the best choice I made for my baby (GSXR 750), and to be frank they are better they give you what you want as well as what you need. Together!
Imagine
Imagine wants and needs coming together at the same damn time? Take it from me then you'll be writing the next review...

I have been restoring old Japanese for many years and Partzilla is my favorite go to place for my parts list. Great price and great selection.

Best website to order parts from if you want oem parts, fast shipping, and great customer service when issues arise, which they seldom do. Wouldn't take my business anywhere else.

When looking for parts for 4 wheelers, they always have what I need at a good price. Very helpful on making sure I purchase the correct part

It keeps saying to add up ti $150 in order to receive free shipping, then when finishing up they still ask for $40 for shipping.
Liars and leading on

I had to contact customer service because the schematic was at the wrong angle for me to be sure I had the correct- the gentleman who answered was patient & informative, helped me figure out which part I needed & made sure it was in stock. I ordered another part at the same time, both arrived quickly & were exactly what I needed to get my bike back on the road!

Shipping to Israel was super fast and the part arrived in 9 days.
In the support side they was very quick an responsive but send me to search the part by myself.
There are some model differences between US and Europe so I've couldn't decide which one is similar to my model, eventually I dig the web in order to find the part id no.

Partzilla is the best place to find parts for my SeaDoo Jet Ski. They not only have the parts I needed, but they have a schematics to show me what parts I needed.

Very easy to find parts! Make sure you look at the availability, all parts I've ordered have been shipped within that time frame.

Waited eleven months for a part got it finally on 8/05/2022, open box and it is bare metal. I wonder how much it would cost to have it painted?

I used the website and ordered the part per my VIN and model number. The part I received is for a different region style motorcycle not a US motorcycle. After sitting on hold for over an hour I tried their SMS text message method and that still took me about two hours to get the answer that they no longer can get a US model for the part that I needed. Had I known any of this before I ordered the part I would've kept searching but now that I'm $100 into it i'm stuck.