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PartzillaReviews 2,691

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!


+102
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Partzilla Reviews Summary

The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.

This summary is generated by AI, based on text from customer reviews

service
382
value
177
shipping
185
quality
149
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Wrong part delivered
June 19, 2025

Received incorrect part, spoke with agent to get correct order sent.

Date of experience: June 19, 2025
Virginia
2 reviews
0 helpful votes
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Exceptional Purchase Experience
June 19, 2025

I already had the Honda part number. I entered it in on PartZilla's website, it was in stock, and I bought it. It was shipped later that day and arrived on schedule. Everything worked like a well oiled machine. Well done!

Date of experience: June 18, 2025
Michigan
1 review
0 helpful votes
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Motorcycle Program Supplies
June 18, 2025

Every time one of my instructors sends a link to me from Partzilla I order it with ease, they ship the parts in record time, and I receive a transparent paper trail for my records. I really appreciate the swiftness and products themselves. Thank you!

Date of experience: June 18, 2025
Utah
1 review
0 helpful votes
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Motorcycle panel
June 18, 2025

A panel came off our motorcycle while traveling. We ordered a replacement from Partzilla and it arrived faster than expected. Their website made it easy to order the correct parts needed. Thank you!

Date of experience: June 17, 2025
North Carolina
1 review
0 helpful votes
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Parts were easy to locate. Shipped on time. Also customer service honored a discount that I forgot to add when checking out.

Date of experience: June 11, 2025
Oklahoma
1 review
0 helpful votes
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Great parts soyrce
June 17, 2025

Texted customer service and they helped me figure out right and left on the part I needed.

Date of experience: June 17, 2025
Wisconsin
1 review
0 helpful votes
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Reasonable Experience
June 17, 2025

It was easy to identify the part that I needed. Pricing was inline with other vendors. Shipping was high for a part that was the size of my pinky and weighed next to nothing.

Date of experience: June 17, 2025
North Carolina
1 review
0 helpful votes
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Great price, fast shipping
June 17, 2025

Smooth...------ no hassle...----- great service...---- good price

Date of experience: June 17, 2025
Texas
1 review
0 helpful votes
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Fast!
June 17, 2025

Quick response, which put my bike back on the road. Only one little bolt was needed, but it was critical.

Date of experience: June 17, 2025
Michigan
1 review
0 helpful votes
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Ordered items paid extra for rush shipping because my son needs his moped to get to work. Two items showed in stock other said 1-3 day lead time 5 days later parts still weren't ready to ship called company 8 am cancelled the non stock item explained to lady we have to have items next day and we had already paid to expedite she said they will ship out right away tracking showed they still didn't ship till the day after I talked to them company shouldn't offer expedited shipping if they can't stick to it time frames listed on website are a joke will never order from them again

Partzilla attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 17, 2025
Partzilla - Boatsnet S. — Partzilla Rep
8 months ago

Thank you for your feedback. According to our records, your order was placed on June 11,2025, with expedited shipping selected. The package was shipped the same business day and successfully delivered via UPS on June 13,2025—within the expected timeframe.

Texas
1 review
0 helpful votes
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You guys are super fast. Ordered late in the day and had my part 2 days later! The other guys take 2 weeks and sometimes longer. You are also way faster than my local Honda dealer who never has any parts I need in stock. Partzilla is my new go to for bike parts!

Date of experience: June 15, 2025
Paraguay
1 review
0 helpful votes
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Nice services
June 14, 2025

Very good products, all it's original and nice price BUT in my second purchase, I've had pay for express delivery, hoping partzilla send to me like ups, but they again delivered by USPS, and the delivery delay was the same as the order made by regular means

Date of experience: June 14, 2025
Alaska
1 review
0 helpful votes
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They had exactly what I needed, and they give you great quality parts!

Date of experience: June 14, 2025
Kentucky
1 review
0 helpful votes
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Xr200r
June 14, 2025

Great easy to look up parts and order them a lot less difficult to use app.

Date of experience: June 14, 2025
Minnesota
1 review
0 helpful votes
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Had the right parts
June 13, 2025

Needed parts for my Polaris Ranger. Went to the web site, found exactly what I was looking for at a good price. Shipping was fast, and the parts were exactly what I needed. Ranger is back up and running again.

Date of experience: June 13, 2025
Tennessee
1 review
0 helpful votes
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Dead starter
June 13, 2025

Starter died on my Yamaha Star Venture. Partzilla always seems to have what I need for the lowest price. Thank you.

Date of experience: June 13, 2025
Georgia
1 review
0 helpful votes
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Honda Foreman part
June 13, 2025

The headlight cover on my Honda foreman was broken. I found a replacement part on Partzilla. Ordering was quick and simple, and I was surprised at the low cost for the part. After replacing the broken part, my Foreman looks like a brand new one.

Date of experience: June 4, 2025
North Carolina
1 review
0 helpful votes
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Love PartZilla! Always deliver!
June 13, 2025

For repairing and customizing my Seadoo - PartZilla for the win every time. Good price, quick shipping. No BS. Love them!

Date of experience: June 13, 2025
North Carolina
1 review
0 helpful votes
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The right parts delivered fast
June 13, 2025

No worries, no problems. Got the right parts for a good price.

Date of experience: June 13, 2025
Missouri
1 review
0 helpful votes
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Easy and efficient
June 12, 2025

The title above describes it all,,,,,! Can't say much more, All positive!

Date of experience: June 12, 2025