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From the business
Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
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Ordered the left side fender4 times, never got the correct part. Ended up fixing the plastic my self. 2016 kodiak 700
Always on time////////////////////////////////////////////////////
I looked everywhere and couldn't find it. Thanks to partzilla they had it and I ordered it. They sent me the product on time and I saved some money to. I definitely would recommend partzilla to anybody who needs to order some stuff.
They had the exact parts I needed to get my bike looking and running like new
Called for a return - after about 15 minutes on hold - got someone. The person handled the return just fine. Very good. Then I wanted to order the correct parts that I must have mis-ordered. They took my information and proceeded to ghost me. No return and finally the phone disconnected. Tried the AI chat. Again - 15 minutes on hold before an answer (telling me it's just 3 minutes more - several times!). Explained the issue - provide the name of the part, year, model, etc. and AI came back 30 minutes later with the exact same parts I originally ordered. So not great service. Am going to a local scooter shop today and try again to find parts.
Thank you for your feedback, and we're sorry to hear about the experience you had. It looks like the call may have disconnected unexpectedly — we apologize for that inconvenience.
In your chat session, the agent used the model details provided to identify the correct parts. However, to ensure we’re matching parts as accurately as possible, we recommend providing your vehicle’s VIN (Vehicle Identification Number). This allows us to verify exact fitment and avoid any confusion.
We appreciate you giving us the opportunity to assist and hope you'll consider reaching out again if we can help further.
Fairly easy to find the rather obscure part for a 30 year old PWC. I was surprised it was available. The ordering process was simple and I was able to get free shipping using their promotion with a little help of an employee.
If you give good info.you get right parts.simple as that! And they have the inventory.
Had to return a part called explained my problem (I ordered the wrong part)made arrangements for the return and ordered correct part It was a smooth transaction
Partszilla had some hard to find parts in stock for my PWC. Prices were reasonable and shipping was fast. Thanks!
Diagram helped finding what I needed, super convenient. Parts were in stock, shipped really quick.
I really like the website. It shows diagrams so you are sure to get the correct parts. If you can't find it the customer service will help you with great experience and knowledge. The only thing that I don't like is the shipping. It's not them it's the postal service.
A friend suggest I order from Partzilla. I'm so glad because I've ordered a few times now and my shipments are exactly what I ordered and they come pretty quick. You're my go to! Thanks for the amazing service.
Always enjoy dealing with Partzilla, from customer service to tech support this is one of the best places I have found. Partzilla for life!
Happy with purchase of oem parts because of free shipping that was fast and accurate.
Company would not ship $500 plus order for weeks, while they waited on a back ordered part for a few dollars. No Update on shipping no notification item was not in stock. Items just never arrived and had to call and find our unfulfilled order from weeks ago. Actively looking for another supplier.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you for your feedback. We're sorry to hear about the trouble you've experienced with finding the correct fender for your 2016 Kodiak 700.
After reviewing our records, we weren't able to find any orders for plastic or fender parts placed under your name or account with our company. It’s possible there may have been a mix-up with a different retailer, and we'd be happy to help if you're ever in need of the correct part in the future.