On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It seems like nothing is accurate. When I first starting using them to buy one parts there's was a guy that was rude to me. I called to check inventory on a product and he stated why don't you use the website it would show you what we have availabile. So I then order more stuff and it took forever to come. I called asked for a manager and got with Matthew Brown which is an assistant manager. He corrected for me and all. This week I ordered parts do that I can work on my bike and a client bike. I order clutch for a client which they was all in stock two days ago and they yet to still have gone out and I have paid for expedited shipping smfh. I also put I. My order which everything said it was in stock just got shipped out yesterday due to there was a part not in stock and mind you I placed my order on Monday and I paid for expedited shipping. I didn't get a call about a part not in stock etc this will be my last time using them though
All the parts I needed were in stock and shipping time was reasonable. Prices on some OEM parts have recently gone significantly over the past few months. I know this is not Partzilla's fault, but goes back to their supplier(s). Partzilla is normally my "go to" source, but the price increases have led me to also shop other sources to find the best pricing.
Hopefully, the price increases will settle out.
Hi Larry,
We appreciate the positive review. We know that our loyal customers deserve only the very best service and parts so we try our very best to make ordering from Partzilla easy and fast. We hope you order from us again!
Paid extra for "expedited shipping", watched the order sit in "processing" status for a week, caught nothing but attitude when I called to see what was up. Never again.
Hi Aaron,
We are surprised to hear that you didn't receive the kind and efficient service that is expected of our amazing customer service team. It seems like a few unfortunate accidents coincided with each other to make for an experience that does not properly reflect the work that is done here. If you still haven't received your parts please contact our customer service number again and we will make sure that they deal with this properly. We hope you will give us another chance to show you what Partzilla is really about.
Stumbled on this site while doing a Google search. Wow they do have a lot of parts, and I managed to find the specific thing that I needed. Thanks partzilla!
Hi Robert,
Partzilla.com is the premier OEM parts dealer and distributor. Our goal is to get you up and running whether you need genuine parts, an aftermarket upgrade, or a component diagram to help you take it apart and put it back together. We sell OEM parts for Honda, Kawasaki, Polaris, Can-Am, Suzuki, Arctic Cat, Sea-Doo, Ski-Doo and Yamaha motorcycles, ATVs, PWCs, and snowmobiles. We also carry thousands of aftermarket parts and OEM accessories. We are glad you ordered from us and that your experience with us was just what you were hoping for. We look forward to your next order.
Partzilla is my online parts house, excellent fast service and shipping, fair pricing and shipping.
I purchase from partzilla to maintain my personal ATV's Dirt Bikes and Motorcycles.
Hi Thomas,
Thanks for leaving a review, we really appreciate it. We care about our customers and our amazing customer service team make Partzilla the go-to parts dealer for thousands of Powersports enthusiasts and OEM and independent dealers all around the world. We are glad your experience with us was great and we look forward to seeing you order from us again soon.
Leave 1 positive review and now I'm signed up for spam! This is BS and I've reached out to Partzilla and told them this is bad business and to stop sending me this crap. Amazing how companies do this, Ari Parker I told you I would blast your company if you kept sending me this crap.
Hi Scott,
We are glad to help you with your repairs. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. Partzilla is your resource for affordable, fast shipping to 120-plus countries worldwide, and free fast shipping on qualifying orders within the U.S. We hope we can become your go-to OEM part dealer, with our amazing selection of parts and amazing prices (up to 80% below retail) we are hard to beat.
I ordered a wiring harness for my gsxr 750 said it would ship in 2-3 days its now been 8 days about to go on 9 i just wanna be able to ride my bike again but unfortunately i cant till it gets shipped to me not gonna give it a 1 star YET till we see how much longer it takes to get here anything over 2 weeks imma have to come back on here and change it. It is my first time using partzilla and i still have much more to buy hopefully next time it wont be this way. Edit: well just got an email saying itll take a month for my part so yep dropping it to a 1 star
Hi William,
Our philosophy is and always has been that you should ride your bike like it was meant to be ridden and when gravity inevitably happens, you can call us up to help you fix it, then get back riding. We want you back on your bike as much as you do and we are sorry that your order has been delayed. This is not the quality that customers have come to expect from us. Sometimes we just don't have a part in stock and it takes longer to arrive than expected. We hope you will order from us again and give us another chance.
My most recent purchase was not my first but is probably my last. I ordered several parts for my bike and had them sent to a PO box near the broader. The parts arrived on time except for one bolt; it was delayed for a period longer than I could accept simply because I was passing through earlier. I sent an e-mail twice asking them to cancel that part of the order but heard no reply. The bolt arrived and now I am being charged a daily fee by the mail office until I pick it up.
For the parts I ordered, there was a mistake made on a fairing for my bike. I followed the web site directions to receive a return number. A week went by no reply. I resent it. No reply after 2 days. Then I went to the "contact us" and wrote a brief letter and a copy of my return request. No reply. I should point out that during all this time, I bought the correct part and had it sent directly to me instead of a holding house (an extra $65 too).
Finally, I called them direct. So far, Ive managed to write this entire thing during the time I've been on hold.
"Matt" finally picked up on their end. He was very courteous and also told me their e-mail staff is "waaaaaay" behind. He waived the 15% restocking fee but I still have to mail this back at my own expense.
My experiences with Amazon and FortNine have been SO much easier. Click "return item" and they give you a label to print that includes postage and drop it off at a courier or arrange for a pick-up. The moment it is scanned, you're refunded.
Hi Randy,
We are very sorry to hear about what happened. It sounds like we dropped the ball here. I want you to know that this does not reflect the usual quality of service Partzilla is known for. I am glad that Matt was able to do the best he could and help you. We hope you will give us another chance.
Still waiting over a month. Still is not shipped. Have to wait over an hr on hold to talk to someone. To give me excuses why they can't refund me, even tho item has not been shipped yet. Very rude an could care less of your issue. Run away from this place...
Hi Rob,
We are very sorry to hear that you have not had a satisfactory experience with Partzilla.com, we want to make things right. Please contact us at [email protected] with your order number and order information and we will sort this out.
This was my first time using partszilla and I will use again. Fast shipping great customer service and a smile!
Hi Ryan,
Thanks for your nice review, we appreciate our customers feedback and so does our amazing customer service team. We try to be knowledgeable and helpful and efficient so that our customers receive their parts fast and without hassle. At Partzilla our goal is to get you the parts you need easily so you can go back to doing what you love. We look forward to your next order.
Partszilla helped me with Many Many parts to once again ride the Love of my life a 1983 Eddie Lawson Replica! I will always use them for my other 2 bikes as well
Hi Steve,
If there’s a part you need, you got it. Here at Partzilla, we have every part imaginable, from Sea-Doo to Kawasaki to Suzuki and Polaris. Our amazing selection and customer service are what brings people back. Thanks for your nice review, we are glad that you are happy with the service you received at Partzilla. We look forward to your next order!
I have yet to have a problem ordering from Partzilla - Only issue was the fault of the carrier and Partzilla customer servive fixed that for me
Hi Billy,
We are glad to help you with your repairs. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. Partzilla is your resource for affordable, fast shipping to 120-plus countries worldwide, and free fast shipping on qualifying orders within the U.S. We hope we can become your go-to OEM part dealer, with our amazing selection of parts and amazing prices (up to 80% below retail) we are hard to beat.
I've been ordering from Partzilla for some time now and I have never had a problem. And if I did, when I called customer service they fixed it right up.
Hi Christine,
Thanks for leaving a review. We want it to be as easy as 1-2-3 to order from Partzilla and we are always improving our site so our customers can have the best experience. We are glad to hear the parts were perfect and we hope you order from us again soon.
Each time when I make order I fully satisfied. Fast shipping and adequate prices. And my Yamaha alive again!
Hi Oleksandr,
Thanks for your kind review. One of our mottos is “Crash it. Fix it. Repeat.” We feel that life's too short to throttle down. Road, dirt, mud, snow, sand, water, keep on riding! Ride it like it was meant to be ridden and when gravity inevitably happens, call up Partzilla.com to help you bring your vehicle back to life. We are here for you no matter what, we look forward to your next order!
I have had nothing but great service! Prices are the best anywhere too. I've been restoring a metric bike for a year now and they have been my main source.
Hi Kevin,
If there's an OEM part that you need for your vehicle, we've got it. From Yamaha to Honda we have it all and if you can find a better price we will match it down to the dollar. We hope to see you again soon!
I had many issues with electrical and a couple of cosmetic issues after a dump. Every part I ordered from partzilla was exactly as described as well as exact fit. I also had to call for a little advice and was never steered wrong. Will stay with them as a loyal customer.
Mike
Hi Mike,
We try to make buying OEM parts as easy as possible and we are glad you are satisfied with your experience with Partzilla. We make it a big part of our site to have component diagrams for nearly every vehicle and part to help you take it apart and put it back together. Whatever makes it easier and more accessible for our customers to order from us makes us happier. We look forward to your next order!
Very good selection, quick shipping customer service is the best...
Hi Douglas,
It is incredibly important to us that our customers leave Partzilla with a smile on their face. Whether because of money saved, fast shipping or amazing customer service, that's the goal. We are glad yet another satisfied customer has had a great experience with us and we look forward to seeing your next order from us.
I said it all above! The ONE time I've needed to call customer service (it was my screwup, yet they happily fixed it), the service was spot on. I spent over $4K with them last year, and they are my source for new OEM parts. Period.
Hi Benjamin,
We are glad to help you with your repairs. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. Partzilla is your resource for affordable, fast shipping to 120-plus countries worldwide, and free fast shipping on qualifying orders within the U.S. We hope we can become your go-to OEM part dealer, with our amazing selection of parts and amazing prices (up to 80% below retail) we are hard to beat.
Quick Fast And Excellent And Excellent Service And All Around Kind People And Sweet Caring Fast quick easily and excellent
Hi Timothy,
Thank you for your business and feedback! We're glad we could get your parts to you so quickly so that you could get back to doing what you love! We look forward to working with you in the future!
Excellent customer service, and expedited delivery on must purchases, if there is a problem, they will try their best to fix it, is really a pleasure to work with these guys
Hi Roberto,
Thanks for the kind review. We appreciate our customers and are always trying to provide the very best service possible. On time, affordable, authentic OEM parts are what you should expect from Partzilla in the future. We look forward to your next order!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Corey,
Thanks for your feedback. We are glad that Matthew Brown was able to correct your order for you. Sometimes parts arrive later than expected and we hope there was minimal inconvenience. We hope you will give us another chance.