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Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
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Easy shopping and great service when I mess up and order the wrong part! It's nice to be able to get OEM parts without having to deal with a dealer
Partzilla has never failed me. Competitive prices and very good customer service! Would recommend without reservation.
Hi Frederico,
Thanks for leaving a review, we really appreciate it. We care about our customers and our amazing customer service team make Partzilla the go-to parts dealer for thousands of Powersports enthusiasts and OEM and independent dealers all around the world. We are glad your experience with us was great and we look forward to seeing you order from us again soon.
Terrible Service! Sent the wrong part! Made it a very long process to get my money back!. Awful company to do business with! I will NEVER buy from them again!
Hi Benjamin,
We are sorry to hear that you didn't have a pleasant experience with us. We try to deal with everything as fast as we can but sometimes with our massive amount of customers and work to do it takes us longer. We hope you understand us and we will work on improving our service and speed. Thanks for your feedback, we hope you give us another chance.
Ordered parts on June 6 and still in "preparing order" status. Called customer service multiple times. When I initially called June 13, I was told that parts were actually out of stock, (listed as in stock when ordered) but rest assured they were restocked on June 11 and going to be shipping out "right after my call." Waited until yesterday, June 17, to call back and the gentleman I talked to gave me the same line " Parts were out of stock but luckily came in on Saturday, and I would be getting a tracking number following the call." Today I called again saying I have not received a tracking number and the parts are still in "preparing order status." The lady this time said my parts were "being boxed as we spoke but it will cost $120 additional for shipping." I said "I ordered straight from the website and the order ticket said free shipping, as did some of the other promo material on the website and that these parts were pretty common components and free shipping was unmistakably offered when I submitted my order and clearly this couldn't be such an oversight, but rather gross negligence." I am supposed to be getting an email" explaining shipping today as well as a call back but am not holding my breath. Truly and utterly unbelievable.
Hi Anthony,
We are sorry to hear about your experience. I have direct messaged you and we will escalate this internally.
Warin was exceptionally nice and provided excellent customer service. He went above and beyond to help me in every way he could and research all of my options. I will be using this company and specifically asking for Warin and all of my future needs! Thank you so much
Hi Julia,
Thank you for your great review! We pride ourselves in trying to offer the best customer service for our customers daily. We are here for you 24/7 no matter what part you need. We look forward to working with you in the future!
I contacted the seller about the proper part I needed and received it a few days after ordering. Everything working great now and was a good experience.
Hi Alvin,
We are glad to help you with your repairs. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. Partzilla is your resource for affordable, fast shipping to 120-plus countries worldwide, and free fast shipping on qualifying orders within the U.S. We hope we can become your go-to OEM part dealer, with our amazing selection of parts and amazing prices (up to 80% below retail) we are hard to beat.
After a lot of time researching on where to get parts for my new Wolverine X4, Partszilla had the best price and availability for everything I needed. I've purchased oil, filters, factory wiring harnesses and other thing here and everything was stock. Great experience and bookmarked for future use.
Hi Mike,
We really appreciate your amazing review. We stock nearly the parts seen on our site so we can ship your part immediately after you order it. We want you to be back on your bike as fast as possible, that’s an important job and we know you deserve only the best, and that’s why you come to Partzilla, for the very best OEM parts in the business. We look forward to your next order.
TRIED MOST OF THE ON LINE PARTS SELLERS PARTZILLA COME OUT THE BEST SO FAR!
I IMPORT CLASSIC JAPANESE BIKES INTO ISRAEL, I ALSO RUN A WORKSHOP FOR THESE BIKES, THEY AT PARTZILLA HAVE NEVER LET ME DOWN IN PRICE SERVICE AND SHIPPING. THEIR PRICES ARE FAIR! THE MOST IMPORTANT THING IS THE CUSTOMER SERVICE, THEY GO OUT OF THERE WAY TO SERVE
Hi Brian,
Thanks for leaving a review, we really appreciate it. We care about our customers and our amazing customer service team make Partzilla the go-to parts dealer for thousands of Powersports enthusiasts and OEM and independent dealers all around the world. We are glad your experience with us was great and we look forward to seeing you order from us again soon.
I buy parts from these guys all the time i own a repair shop in SF and they have been pretty good about sending items now the prices are all the lowest around and the shipping is free if over $150 so it makes it pretty budget friendly
Hi Pedro,
Thanks for the positive review. We always try to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!
This company is awesome to navigate the website friendly coustmer service. All-around great company to deal with..
Hi Alan,
Thanks for the positive review. We always try to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!
Partzilla has competitive prices on everything they sell, coupled with fantastic customer service. What more could you ask for?
Hi Russ,
We have not only the best prices for authentic quality OEM parts online. We offer free speedy shipping and have an amazing selection of OEM parts. We are a one-stop shop when it comes to bike and ATV parts and accessories. We love our customers and we really appreciate this review, we look forward to your next order.
Everybody especially Warren from the call center, move mountains to make my order happen in the time I request! GREAT GREAT CUSTOMER CARE! THE COMPANY SHOULD BE PROUD TO HAVE THOSE PEOPLE AT THE CALL CENTER! EXTREMELY OUTGOING! VERY NICE AND POLITE! Thanks again guys!
Hi A,
Our customer service team is always there to make ordering from Partzilla a breeze. Whatever questions you may have, our expert customer service team can handle. We love our customers and we appreciate your feedback. We hope you order from us again.
This is my experience from my first partzilla order. It took just over 2 weeks to arrive to Australia including over a long weekend (public holiday), I thought this was quite quick. The parts were significantly cheaper, especially shipping costs compared to other places I researched (still not cheap for 2 o-rings and a special o-ring seal at $25 AUD including shipping). The parts came well packaged and as described (even GENUINE HONDA!). Overall very happy and now I can hopefully get my xr600 intake manifold to seal properly and allow me to tune the engine correctly. On a side note, all the negative reviews almost prevented me from using partzilla, but I'm glad I took them with a grain of salt. If an item works out cheaper using partzilla and isn't a priority part I will gladly use them again. Another side note, items listed as available in x-x days obviously means it's not in stock!
Hi Caleb,
We are glad to help you with your repairs. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. Partzilla is your resource for affordable, fast shipping to 120-plus countries worldwide. We hope we can become your go-to OEM part dealer, with our amazing selection of parts and amazing prices (up to 80% below retail) we are hard to beat.
This company selled a used part like a new one. I can't even imagined they could do it! Noone should trust in this company!
Hi Morvan,
We would never sell a part that wasn't up to our high standards of quality and clearly, a used part is unacceptable. Our goal is to get you up and running whether you need genuine parts, an aftermarket upgrade, or a component diagram to help you take it apart and put it back together. I have contacted you privately and I promise we will look into this.
Partzilla has the best service and fast shipping always nice to get on the phone with a person that goes the extra mile to help out
Hi Daniel,
It is incredibly important to us that our customers leave Partzilla with a smile on their face. Whether because of money saved, fast shipping or amazing customer service, that's the goal. We are glad yet another satisfied customer has had a great experience with us and we look forward to seeing your next order from us.
Fantastic telephone service on my last order - always the best prices - always instant shipping on my orders
Hi Rex,
We have not only the best prices for authentic quality OEM parts online. We offer free speedy shipping and have an amazing selection of OEM parts. We are a one-stop shop when it comes to bike and ATV parts and accessories. We love our customers and we really appreciate this review, we look forward to your next order.
Available does NOT mean in stock OR even still available from the manufacturer... they are, by their own customer service reps, just trolling for sales and leaving the naive customers waiting for parts promised and never arriving... AVoiD! Partzilla and firedog... your repair plans will be ruined... best wishes from victor in virginia 06/07/2019
Hi Victor,
We are sorry to hear that you didn't have a great experience with Partzilla. With over 3 million parts shipped around the world to hundreds of thousands of happy customers, we assure you, we are not trolling anybody. While we have nearly all the parts seen on our website in stock, we do not have them all. We make sure to notify the customer if the part he/she ordered is not in stock, we then order the part for him/her from the manufacturer. Unfortunately, sometimes even the manufacturer can be delayed, and sometimes even for up to a month. In cases like these, the status of these parts is for the most part out of our hands until it arrives at one of our 2 East and West coast distribution centers where it is immediately shipped out to the customer. We hope you understand that we would never leave our customers without their parts, if you haven't received your parts yet please contact us at [email protected] with your order number and our customer service team will look into it.
We have used them for all of our oem parts, good people too. Pricing is comparable to others. They do need to tell you if they are waiting on a part to ship your order in its entirety though. You will have to call for an order update otherwise it will just show the order as processing.
Hi Peter,
Thanks for your amazing review! We work hard to keep our website up to date and customer friendly to help you find what you need to get back running. We have the largest selection of OEM parts of anyone online and we make it our business to have even the hardest to find parts for our loyal customers. We look forward to working with you in the future.
It seems like nothing is accurate. When I first starting using them to buy one parts there's was a guy that was rude to me. I called to check inventory on a product and he stated why don't you use the website it would show you what we have availabile. So I then order more stuff and it took forever to come. I called asked for a manager and got with Matthew Brown which is an assistant manager. He corrected for me and all. This week I ordered parts do that I can work on my bike and a client bike. I order clutch for a client which they was all in stock two days ago and they yet to still have gone out and I have paid for expedited shipping smfh. I also put I. My order which everything said it was in stock just got shipped out yesterday due to there was a part not in stock and mind you I placed my order on Monday and I paid for expedited shipping. I didn't get a call about a part not in stock etc this will be my last time using them though
Hi Corey,
Thanks for your feedback. We are glad that Matthew Brown was able to correct your order for you. Sometimes parts arrive later than expected and we hope there was minimal inconvenience. We hope you will give us another chance.
All the parts I needed were in stock and shipping time was reasonable. Prices on some OEM parts have recently gone significantly over the past few months. I know this is not Partzilla's fault, but goes back to their supplier(s). Partzilla is normally my "go to" source, but the price increases have led me to also shop other sources to find the best pricing.
Hopefully, the price increases will settle out.
Hi Larry,
We appreciate the positive review. We know that our loyal customers deserve only the very best service and parts so we try our very best to make ordering from Partzilla easy and fast. We hope you order from us again!
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Hi Joshua,
We are glad to hear that your experience with us was easy and fast. This is the level of service our customers can expect from us. We have most of our parts in stock all the time and are ready for every order. No matter how old the vehicle is or how small the part. Partzilla is easy, fast and efficient and we look forward to your next order.