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Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
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I have used other company's in the past with slightly lower prices but, I had issues with delivery dates. Not knowing if the parts were in stock when I ordered was always a gamble. Partzilla hasn't let me down yet.
What more could I ask. The parts were the correct ones that fit my bike. The price was very competitive and they were shipped to me quickly and efficiently. Bam!
Hi Hugh,
We are glad to help you with your repairs. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. Partzilla is your resource for affordable, fast shipping to 120-plus countries worldwide, and free fast shipping on qualifying orders within the U.S. We hope we can become your go-to OEM part dealer, with our amazing selection of parts and amazing prices (up to 80% below retail) we are hard to beat. Thanks for your kind words, we hope you will give us a five-star review next time!
Lies and more lies. I ordered a CPS due to it being available and delivered in less than a week. After I ordered I recieved am email saying it would be to week. Finally another email saying it would be available for a month. The website still promising 3 days. When I cancelled the order, I was told there is a 15% restock fee. The business is a giant scam. I doubt there is a warehouse anywhere. Everything is promised in 3 days, but then ordered from the factory.
Hi Donald,
We are sorry to hear that you didn't have a great experience with us. We stock hundreds of thousands of parts and sell over a million genuine OEM parts for motors that were built in the '60s to present day.
Unfortunately, this means that to maintain a huge selection we can't have every part in stock. When a part is ordered that is not in stock, we order it from the manufacturer, most of the time the part is shipped within a day or two but sometimes even the manufacturer doesn't have the parts.
We always would like to be as transparent and upfront about shipping times as we can, but we are only given limited information by the manufacturer. We hope you better understand what happened with your order and you will give us another chance.
2003 VT1000 Saber new ignition box, new filters, carb parts and received great service. The web interface is great and delivered fast.
Hi Bill,
We are glad you had a good experience with Partzilla. We are always working towards giving our customers the best experience possible. We want our site to be easy and efficient so our customers leave with the same amazing results time and time again. We hope you order from us soon!
Have purchased ECM, clutch switches, kickstand switches from Partzilla. Have not had any issues with purchase, product, or service..
Hi Ned,
If there’s a part you need, you got it. Here at Partzilla, we have every part imaginable, from Sea-Doo to Kawasaki to Suzuki and Polaris. Our amazing selection and customer service are what brings people back. Thanks for your nice review, we are glad that you are happy with the service you received at Partzilla. We look forward to your next order!
Ordered from these guys more than once. Only if it is the best price with S&H. Always get exactly what I order, for the exact price I expect, and always on time. I never ask for or pay for expedited or fast shipping. Just whatever is cheapest.
Hi Berf,
We appreciate the positive review. We know that our loyal customers deserve only the very best service and parts so we try our very best to make ordering from Partzilla easy and fast. We hope you order from us again!
Despite the negative reviews that I've read, I've never had a problem with them. I've ordered many times from them and everything has always been accurately shipped in a timely manner. For most common parts that people would typically need, they usually have stocked and ships quick but if it is an odd part they don't have stocked, then they order it from the manufacturer and it could add a couple weeks to delivery. I think that's what most customers misunderstand about their shipping. I've also found that Partzilla's prices are lower than other online competitors and much lower than local dealers.
Hi Mark,
Thanks for your review. We are dedicated to serving our customers with the lowest possible price on the highest quality parts. Partzilla.com offers OEM parts at prices up to 80% below retail so you can get what you need plus a little extra. Why pay full retail price for parts when you can shop the alternative to retail prices Partzilla.com. We look forward to your next order!
The past two orders I have placed with these guys have been terribly slow. Each time they have had to get the parts shipped In which could take an additional 3-5 days before they even ship it. Perhaps they should let the customer know about this delay prior to ordering. Summer is short up here in Colorado and I've wasted at least two precious weeks of the riding season waiting on Parts!
Hi Scott,
We are sorry that you have lost a couple of weeks riding due to delays. We try our best to send parts out as fast as possible but sometimes there are delays that we don't have much control over, we appreciate your feedback and we will work on communicating better. We hope you will give us another chance.
Buena pagina todo lo que he comprado me llega rapido y buen precio. Y cuando los llaman te atienden rapido.
Hi Jouse,
Thanks for the positive review. We always try to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!
I has bought many part of many brands and all came fast, in nice conditions and the prices are the best.
Thanks partzilla
Hi Juan,
Thank you for your business and feedback! We're glad we could get your parts to you so quickly so that you could get back to doing what you love! We look forward to working with you in the future!
I was contacted by Todd R. [Partzilla.com Rep] after my first review of partzilla and this is what Todd wrote "If we are able to arrange a reimbursement for the currency exchange differential, would you agree to update your review?" LOL
After a few more messages I was contacted by Brittany Evans | Administration
Outdoor Network Call Center LLC and was offered a $10 credit on my next purchase that I declined as I wouldn't be dealing with them again. She then offered to mail me a check that I did accept... 30 day later no check.
Money was taken for a part that you did not have or get that was showing as in stock. Credit card was refunded but the exchange rate changed and I'm out $8.31 CAD. Was told to contact my credit card company (called them first) and they said call partzilla. Great customer support when you are willing to lose a repeat for $8
I have a small repair shop and need to turn and burn customers toys and with Partzilla they make it possible with very quick shipping.
Hi Justin,
Thank you for your business and kind review. We really appreciate it. We are glad we can make it easy, fast and affordable for you to get back to what you love! We look forward to your next order.
When something says "3-5 day delay" or whatever is says, what it actually means is you don't have in stock and have to order it. Usually I get stuff in a week or so, which is okay; however, lately the 3-5 day has been 2-3 weeks! I was told anytime I see a delay to call in and get a real estimated date. I think you should work on displaying a more accurate delivery date on out of stock items, I have a shop and when I don't know why things are delayed I have customers yelling at me because I say 3-5 days when it's weeks.
Hi Cindy,
We appreciate your feedback. We wish we could have more accurate estimates on shipping times when they are not in stock. Unfortunately, we rely on the manufacturer for updates when ordering from them and they don't update with as much reliability as we would like. We are continuing to look for ways to improve the Partzilla experience and we hope you will order from us again.
Purchased a Triumph Tiger 800XC Center Stand A******* for my 2013. It will be a great much needed accessory for the bike, especially since I frequently ride Forest Service roads. It's also extremely helpful when cleaning the rear wheel and chain and for chain lubrication. Thank you for having this OEM part at a great price with short delivery time!
Hi Lewis,
We are glad you had a good experience with Partzilla. We are always working towards giving our customers the best experience possible. We want our site to be easy and efficient so our customers leave with the same amazing results time and time again. We hope you order from us soon!
Partzilla has the lowest prices on oem Honda parts that I can find online. I only wish that they offered more shipping options.
Hi Mike,
Thanks for your review. We are dedicated to serving our customers with the lowest possible price on the highest quality parts. Partzilla.com offers OEM parts at prices up to 80% below retail so you can get what you need plus a little extra. Why pay full retail price for parts when you can shop the alternative to retail prices Partzilla.com. We look forward to your next order!
I have been dealing with Partzilla for years. ALways top shelf and have most accurate inventory online anywhere...
Hi Jon,
Thanks for the nice review. Our customers know that a Partzilla part means only a part of the highest of quality and at the very best price on the internet. We want you to get back to doing what you love and that’s why we try to deliver parts as fast as we possibly can. We hope you will order from us again!
I order from Partzilla all the time they stock more parts than any other single dealer I have ever seen. Sometimes they have to order them but even then I still have it in less than 1 week to my door
Hi Randy,
Thank you for your great review! We try to keep as many parts as we can stocked and ready to be shipped when the parts are ordered to get them to our customer's quickly and get them back on the road. We appreciate your business and look forward to working with you in the future!
You add an extra $100.00 shipping charges to my order a week later and so free shipping is not free shipping.
The next time my order is held up because something is on backorder definitely.
Hi Chuck,
We are very surprised to hear that you were charged $100 for shipping on orders where shipping should have been free. We would appreciate it if you would reach out to us via our [email protected] email and we will sort this out. The last thing we would want is for a customer to leave Partzilla unhappy, we hope we will be able to resolve this.
A few of my parts were on backorder and once i reached out to let them know I wanted the remaining parts that were available at that point they were shipped immediately and got tracking that night.
Hi Andrew,
We have not only the best prices for authentic quality OEM parts online. We offer free speedy shipping and have an amazing selection of OEM parts. We are a one-stop shop when it comes to bike and ATV parts and accessories. We love our customers and we really appreciate this review, we look forward to your next order.
They got us our correct part extremely fast so we were back in business within two days. Excellent customer service!
Hi Shantell,
We are very happy to hear that you had a great experience with Partzilla. Our fast shipping speeds and a large selection of OEM parts make us the go-to online OEM parts dealer. We look forward to seeing you again soon.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nick,
If there’s a part you need, you got it. Here at Partzilla, we have every part imaginable, from Sea-Doo to Kawasaki to Suzuki and Polaris. Our amazing selection and customer service are what brings people back. Thanks for your nice review, we are glad that you are happy with the service you received at Partzilla. We look forward to your next order!