PartyCityReviews 260

I ordered $75 worth of balloons for my son's 13th birthday party. The original party date was moved due to a snowstorm. I contacted the store in advance and was told that it would be no problem to fill the order at a later date when the party has been rescheduled. After we rescheduled the party (just a couple of weeks later), I went to fill the order and the manager told me that they were out of helium. There was a helium crisis and no store was able to get any from a vendor. I had to ask her several questions in order to get some kind of resolution. I decided to reduce my order and the suggestion she made was that I try to get the balloons blown up elsewhere. I tried other stores but they wouldn't blow up the balloons since I didn't purchase them at their stores. I ended up going to the Party City in Mooresville. They had helium and blew up the balloons. They explained that per my receipt, the North Lake party city charged me for balloons and helium. I was quite angry after all the hoops that I had been overcharged. I would say don't go to the North Lake party city. They were not helpful at all. I should not have had to go through all of the hoop jumping. They should have cared that I spent money in their store and tried to help me to the best of their ability. Very poor customer service. The party city in Mooresville was much nicer and willing to help.

Had a problem in store. Ordered 13 letters for a saying. 2 of the letters deflated making the saying useless to me. Called manager to return and she was fantastic and had me come in. When I was there 2 guys in wrinkled clothing mocked me saying who returns balloons? Continued to tell the manager to tell me they don't return balloons. Come to find out they were her bosses. Thankfully she returned my purchase but then had to deal with these people she called her boss. I went in a few weeks later and found out she was fired! Store was a mess and nobody even offered to help. I will never step foot in a party city again. Judging by these reviews I'm not alone.

I get that you get what you pay for and honestly I love the wide selection PC has. But literally almost EVERY TIME I order online (I own a business and order materials 1-5x per month) its either the wrong item sent, different than the img, or almost ALWAYS damaged/scratched/broken in some way. Their shippers/ warehouse or supervisors mustvreally not care about whats on the packimg slips or how they throw them in the boxes... new employees and training needed!
I also didnt recieve 2 items on my last order and wasnt notified of them being out of stock or anything amongst the 6 other items I did recieve, 5 of them were scratched/broken or damaged in some way. Im calling today for ANOTHER refund

Just some few words. I went on Party City to choose a custom during Halloween and Judith one of the employees (party planner I think) was so helpful and attentive. Giving ideas on the custom, helping bringing more items and very patient. Excellent employee and very good costumer service. I appreciated your help JUDITH, thank you very much! I dont remember her last name but it was the store on 3501 N Federal Hwy, Pompano Beach, FL. I hope it gets to her!

Why on earth do they say they have the items and make you pay in advance to secure them and then call you and say oh sorry we only have one thing you ordered not all of it. I placed another order out of a diff store and this time they charged my credit card and I got none of my order and it had the nerve to tell me to try again so I did and again it had none of my items and when did I get a refund? Online orders for Party City no way- I will search another site before I become their next victim. Rename your store Party Poopers!

The store Whistone in Queens, College Point NY, the personal ego pero in there, they are prepotente, unpolite, one of the maneger the name David treat with bar actitud and prepotence. I ask to speak with the maneger above, he was in the store and he didnt show in any moment, nos name is Peter When you call customer service they put you on hold for 30 min and them they hang Up the thelephone. Nobody care and proyect the customer. Dont lost your time to buy or order anything in this place ir hoy have to exchange or need a service forget it about. I will never in my life visit this place. Im fustrated. I spend 300 dollars and a lost all my money.

Ordered 4 balloon bouquets in advance. Not ready when I arrived - asked and paid for individual travelling bags - not bagged and they combined the bouquets. Suppose to have green ribbons hanging - no ribbons at all. When "manager " called he was rude and questioned why the person didn't notice when they picked up? Why didn't staff check the order is what I say. Will never shop there again! FYI - I am a small business myself in London Ontario and would not be in business if I treated my customers this way!

I ordered 2 Halloween costumes for my kids for Halloween party. I paid more than $30 shipping to receive 2 - 5 days - this is the transit time they put on their website. After 10days, I did not receive the order and they did not even send me tracking info. I called. You won't believe it! The first person lied to me... She said she would send me the tracking right away but I did not receive any e-mail. I had to call again. The 2nd person told me they shipped order but they cannot give me any tracking info... This is the worst experience I ever had! Worst place ever!

I ordered a costume that was a gift. There was no option to add a billing address. My shipping address was automatically copied as my billing address. I tried to call and was never able to speak to an actual person and the email response was sent a week later which stated that one an order was made it couldn't be changed and to be more careful next time. There won't be a next time. They need real people on the phones and they need to allow you to change your order. Oh and actually ask for the billing address!

I ordered a halloween costume for my granddaughter online. It shipped the same day. I received a confirmation e-mail and immediately knew that there was a problem. The e-mail showed a completely different costume than the one I had ordered, also a different price. I called and spoke to a customer rep. Which was a total waste of time. She insisted the costume Mentioned in the e-mail was the one I ordered. I argued with her and finally had enough. The next day I checked my credit card and knew the costume coming was the wrong one. I called and spoke to 2 more customer reps. One couldn't help me at all and she turned me over to someone else. This person agreed that the costumes were different and said she didn't know how this could happen. The costume i ordered was a doll costume. She then told me that every doll costume on their website was out of stock and the person that filled the order took it upon them selves to substitute with the wrong costume. She told me that their web site was not updated. Who is in charge of this company. Now my granddaughter is without her costume and extremely upset and I have to refuse this package when delivered and keep my fingers crossed that i will get reimbursed. Horrible company! Ticked off Grandmother