PartyCityReviews 260

I bought a pinata that cost $39.95. We only filled it up about halfway with candy because it was a quite large pinata and we hung it from the tree the handle on it broke and the pinata fell to the ground and bust open before one child even got to hit the pinata. In addition I bought 20 glow-in-the-dark swords that cost $1.69 each and almost every last one of them was broke within two seconds of taking it out of the package that's how cheaply made they were the handles most of them were split. I like the variety they have at Party City but they're way overpriced especially for the lack of quality of the merchandise that you receive.

I would like to commend an employee of your Clifton store, sheena Simms. Sheena went out of her way to help me arrange a set of balloons for my granddaughter party. The color arrangement was beautiful, we received a lot of compliments! She took the time out of a busy Saturday to help me with the arrangement, and also helped me find other items in this store that I needed. This employee was also helping other customers as well, and was polite and courteous to the other customers as well. Please commend this valued employee.

I will never order online thru Party City again. I put in an order on the 7th and it shipped on the 9th. I was first sent an email telling me my purchase would be here the 13th of December. Then it was delayed and due to be here on the 16th. After waiting all day for it to be delivered, my tracking information was updated to deliver on the 17th via the Post Office not UPS as it was originally shown for. If I have to get anything from them in the future, I will go into the store not order online. Also the shipping fee was very high. The product I needed was for a secret Santa gift for my daughter's school and they didn't have it in the store. I really wish I wouldn't have bothered with ordering it. What I ordered was only like $7 but with shipping it ended up being $16. I paid just as much for the item as I did shipping. Definitely will NOT be using Party City online in the future.

Party City is the absolute worst. I placed and order with them this week for my son's 10th birthday. The order said Est. Deliver will be 12/13/19. So I said great. I placed my order and would you believe when I checked the order status it said to be delivered by 12/17/19. When I finally got through to someone after being hung up on several times. I spoke with a young lady who said with ground it could take up to 3-5 business days. I said what, but your site which I have the print out that says... estimate delivery 12/13/19. If I knew you guys had no intention of sticking to that day I would not have ordered with you all. Better yet, why would you guys not be truthful and say the delivery date will be from 12/13-12/17. Why would you mislead people to believe that you can provide a product by a certain date when in actually you can not. You guys are the worst and continue to be. You force people to strictly deal with Amazon. Walmart and Target. I am so disappointed in your company. And you will see failure in the future if you continue to mistreat and mislead people. I learned my lesson. NEVER AGAIN.

Incompetente and misleading staff. Since we had a party in a city other than Newmarket we wanted to order and pay the balloons locally at the Newmarket store, and have them delivered or picked up locally at a Party City store in the location of the party. A manager of the Newmarket store explained that Party City didn't offer that service but the balloons could be bought on line at the Party City website and thereafter inflated free of charge locally at any Party City store. Turns out that we were provided falls information and mislead. We believed the information received to be true, purchased on line their balloons to discover that when we attended at the Belleville Party City Store, they wanted to charge an extra $ 1.99 to inflate any latex balloon. When we protested requesting to honour the information received in Newmarket, both the Newmarket and Belleville stores declined!

I am so not a fan of this store. They refused to take back unopened and unused items "because halloween is over" but fail to tell you this policy when you purchase several items prior to halloween. They also really push email notifications on customers and only very recently did they start complying with federal legislation requiring unsubscribe options. Customers are treated very poorly by this company, which suggests they should have none. I spent hundreds at birthdays and celebrations. NO MORE.

I went in and purchased 2 costumes. My e. Husband also purchased 2 costumes from a different store/company. The kids actually used his. I explained to the cashier when I was there that there was a possibility of this and she said yes ma'am you have 7 days from the date of purchase to return. This is almost 80$ on costumes that I spent and now they are telling me there's nothing they can do. This is ridiculous and I will make sure every website that promotes them knows what theives they are.

They're extremely unprofessional. I ordered an item online and then they canceled it without giving me a reason and no comments on my refund. I called and was told that the item wasn't available in the store and that's why they canceled it, even though it said online that it was. Then they told me I'd receive the refund within the same day and I didn't. They also state that they charge you once the item is ready to be picked up in store. However, I was charged immediately after giving my card information. Worst experience. Never shop here.

Wow what a disappointment. I never knew this company operated this way. I literally spent thousands on animatronics this year for a huge soccer Halloween party. Of course the most expensive one doesn't work properly... I call the main number because I am desperate at this point to either get it replaced or fixed. They were so unhelpful on the phone. Unfortunately the stores are all out so I can't replace it... I don't even care if they replace it with something else at this point! They literally offered no assistance... I will never ever buy anything there again and trust me the Hamilton store will be hurting going forward... because I will let all of Trenton, Hamilton, robbinsville, Columbus and Bordentown know! We are all connected!

Bought a Halloween costume for my grandson at the Round Lake Beach store 422 E. Rollins Rd. Asked if I could return it if it didn't fit. I was told I could return it before 11/31 only. Brought it back the next day and was told I couldn't return it only exchange it. Then showed me a sign that said returns must be 7 days before Halloween. Why didn't they show me that sign yesterday instead of lying to me! Since I bought it 7 days before Halloween I could NEVER return it. The manager was an $#*! telling me there was nothing she could do. Everyone knows that was also a lie she just didn't want to do anything. Asked for store credit-no, refund -no. Basically I'm screwed because I listened to their bull$#*!! Stay away.

They suck in customer service. No one knows where the products are. I bought a wing for the Halloween and confirm the return policy. The cashier said it is 30 days after purchasing in original package with receipt. I came the day after and they refused for a return, exchange or store credit. The manager emphasized it is on the receipt that we won't. I told her I will only get the receipt after purchasing and once purchased I can't return that's why I confirmed with cashier. Way to ruin special occasions and lose customers

I spent two hours placing an order online the day before my party I did not see confirmation email, so I called the 800 number and they said they did not have a record of my order even though I had a one dollar charge on my credit card. So I went through the hassle of re-ordering everything and our online. Two hours later I called and again they did not have my order. I wasted several hours of my time which I needed, To clean my house for the party now I have to go to the store and purchase everything wasting more time because, my online order didn't go through TWICE. Even though they charged my bank account a dollar each time and I have a confirmation number. They could not find it.

I will not be using Party city again. There is no customer service, you cannot get ahold of a live person, Party city has the worst customer service ever. Was there for about 20 min without a word spoken to me. No one will help you This is the worst experience I ever had! Worst place ever!
I tried to return a halloween costume only for them to tell me I couldn't return it.
The "General manager" was extremely rude and racist her name is Nancy
'Where is this store located.'

******* N I-H 35
Unit 200
Austin, TX *******
United States

- "General Manager" Rude and racist.
- Daisy employee rude and sarcastic.
- Lazy Employees!

I ordered a costume for my son on Sunday. I was suppose to have it by Thursday. I call company to get tracking and it is now USPS priority when my confirmation email clearly says UPS Ground. They have no idea if/when I will get my costume and I can't even cancel the order now. Calling in is a joke as they keep directing you to go online and send an email, which I did to no response! Now I get to break it to my son that his costume probably won't be here in time :( Never again