PartyCityReviews 260

They are The worst about advertising customizing supplies. I was charged immediately, but my order was never sent out. For weeks I waited for my sons graduation customized items,& of course it never came in time. I wasn't given a direct answer after calling the customer service line Several times, they lied about sending emails to verify with me, there's no communication within the making, warehouse,& shipping they are clueless and don't know how their own system works. I asked for a refund and that yet still won't happen until the find my order in their warehouse system. I will never purchase with them again.!

The service was very poor. No visible lines open atcheckout. One gentleman told us we were in the wrong line and go to another register but never bothered to help us check out. We decided to put our stuff back and leave. In these tough economical times, it's a shame that businesses treat customers this way.

After ordering a balloon bouquet along with some candy two weeks ahead of time, they only delivered the candy. When I called the store to inquire, not only was she rude but my only options were to get a refund or have the balloons come the next day. When I inquired why they couldn't deliver them same day, she said orders had to be in by 3 PM I pointed out that the order had been in two weeks ago. When I asked how she would make this right, she said there was nothing else she could do for me. When I said I would share on social media she said "go ahead" and hung up on me. Very disappointing. They ruined the special surprise delivery planned for my nephews graduation day- I had planned since I couldn't be there.

Made two Orders since May 6th and 7th... the order was over 300 dollars stuff for my son 5th birthday on May 19th. Base on the Items they told me that I supose to receive them on my 13th. Guess what? I still not receive them. When I called I spent two hours on the line with no one pick up. I called the next day same thing. I obliged to buy most of the stuff on Amazon thinking that I will receive them on time. Guess what? I finally received a traffic number which said I will receive my order on the May 26th. Will never buy from Party city. I will return the box back when I received it. I am extremely disappointed!

Ordered banners for granddaughters graduation in Texas. When package arrived it was not what we ordered! Banner had picture of African American girl graduating from middle school! Ours should have been of a Hispanic girl graduating from high school! Called and they said they didn't refund money on personal printing. We just wanted banners done right. Party City totally ruined what should have been a Great Celebration for our family! CEOS shame on you for messing with families! I wish I was powerful and with money!

I called to inquire about store hours and COVID restrictions and the sales clerk, answered, in a hurry to get me off the phone, to tell me the store was closing at 6pm and that I had to go online to place an order for Same day curbside delivery. She gave no further information or instructions. You have to know the Specific instructions, Which the website also failed to properly give or you will do it wrong like I did, accidentally, and end with a shipping/mail order. So I tried to call headquarters the next week day, from 11am to 4 pm to cancel my order and got absolutely no one from headquarters to answer The phone. I sent multiple emails through the "contact us form" about the order and I have yet to receive an answer to my request. I never knew this company was so ill-prepared to do curbside pick up and online orders and customer service for resolution of issues. What an awful place! The website is also not up-to-date and the employees leave stuff off your order if it is no and don't even bother to tell you. I will use another company from now on. All staff at Party City, need lessons from the top down about how to properly execute Quality customer service!

The advertised order online and pickup today curbside is not happening. Ordered at 11am and went to store at 2:30 to pickup ordered and could not get through to the advertised number to pick up order. Called 82 times... yes 82 and it kept saying number was busy to try later. Employee at door said they could not assist unless we called the number. Would never recommend Party City. Reached out to customer service and they said they could not reach store but they would send an email. Like that's really going to help if they are not answering their phones when I was attempting to pick up the order that I paid for. No offer to refund me! Terrible customer support!

I ordered birthday decorations, of course to be delivered before the day of. Nothing is stated on the "shipping" section that you must be there to give a signature. I was not there, went to the post office it's not there either. The birthday party is tomorrow. Thanks, anyone need 30th party decorations? Come on Party City use UPS or Fed Ex. I guess we know why your going out of business. It's the way you run your business. I relied on you for a special reason and you f***** it up. I will never order from you again, NEVER! The only reason I gave 1 star, there wasn't one for 0.

I had looked online for an item and I needed it within a day or two. I called my local store to see if they had the item in stock and they told me yes. Within the hour I went to that store and could not find the item and was told by one of the managers that we didn't have it. I said I spoke to you with in the hour and you told me you had the item and I was very specific on which one I was looking for. You said well we don't carry that at this time. I then called customer service and they made it out that I was at fault for not giving them a SKU number that the store manager didn't ask for over the phone which I would have readily have given him since I was looking online at the item. I asked her how I can get it by tomorrow or the next day and she told me orders were cut off for the evening and I could pay for expedited shipping. I explained that it wasn't my fault then I would pay for regular shipping and not expedited shipping since it was their mistake and in confidence. She then hung up on me. From this point on I will buy all my party supplies at Walmart Target and other stores and never again at Party City

This was at the store in Shenandoah, Tx. Purchased a headband for my granddaughter. It was broken when I took it from the bag. We're talking less than a $5 item. Just wanted an exchange or store credit. Aron was so unhelpful and repeated himself saying if it was broken when we purchased, too bad. Why would I have purchased broken? And this guy was not a teenager, but a middle aged man. Such poor service does endear one to repeat purchases. Too petty deal with for anything major. Steer clear!

We got some Helium ballons for $16.99 plus taxes on Monday, and came back on Saturday to fill them up. They sell you the package as a "free" fill up, however, when i got to the store i had to go through a huge line for the manager to tell me that they were low on Helium and could not do it! Besides, everyone on the store was no help at all! Believe me, there are other places over there, avoid this one at all costs. If i had listen to the other reviews i would be just fine now, instead of running around now to other stores!