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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Package was well described and convenient for the 100 hour service. Shipping was quick and price was great.
Ordered the cover for both motors and have only received one. The other cover was supposed to be in stock but has not shipped.
Never open the package. I return via UPS. Not unhappy with product, my boat sold and I didn't need them.
Will I get notice when you receive the return?
Fast delivery. Filters not made in japan but worked fine.
Overall experience was great. Shipping made a special effort to get order out asap! Parts were needed for my trip.
Awesome as always love doing business with Parts Vu
I received the parts ordered in a reasonable time and what I needed
Very good price fast shipping easy to order would order again
Excellent service and fast shipping! Will be shopping here from now on!
Website stated it was in stock, well not quite. Took over 3 months for delivery.
Very easy to order and came in very soon and I damaged. I will order from them again.
Suppose to be delayed shipping till January 2022 but arrived early December 2021!
First time customer. A friend suggested I visit the PartsVu web site and I thought it was easy to find what I needed and place an order. It arrived faster than expected, and in perfect condition. Happy with the products, service and web experience so far.
They had original parts and OE catalog look up. No issues.
Just really awesome let me tell you. It was really the best ever!
All parts were as expected, the prices were great. One gasket was on back order. The seller kept me informed of expected delivery and the gasket came earlier than predicted. Great communication.
Thanks for sending it earlier then it was expected
Order arrived on time. Never have had any issues with PartsVu. Shipping price was reasonable. I would like to see PartsVu website show inventory levels of their parts. This can avoid ordering out of stock items and having to check (by phone or email) to see if any of your parts are going to be delayed. Showing "In Stock" quantities (ships within 24 hours), ships in 2-4 days (obtained from an outside warehouse), and "factory backorder-expected delivery in xx days" can be very helpful.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tom,
Thank you for your order and for your review. We appreciate the feedback. I am glad that you have received your order. I do see that it was ordered at the end of august and you were notified that the part was on Backorder with Yamaha. Also, I apologize if you felt misled, but we do not have an in-stock out-of-stock notion on our website. Due to national supply chain issues being felt everywhere, unfortunately, all parts are not in stock. I do sincerely apologize for any inconvenience or frustration as I completely understand. I do hope that everything arrived well and if you do have any questions or concerns about this or any order please give us a call at 888-625-5460.
Happy Holidays,
Jessica