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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Sometimes you can get your parts quick and cheeper on parts vu. But latly have had issues where orders where processing for over a week. When my parts finally arrived only 1 of 3 items where in the box. Now have to try and deal with custmer service to figure out what is going on. As a industry professional I would not rely on having your parts on time. Upset customers.
Good got what I asked for in a timely manner and it was correct
Great product! The latches really secure the contents better than the original boxes.
Great company and excellent customer service! If our family needs anything else for our Boats(2) we sure will be getting from your company.
Fast service on time delivery and good price, good product
Good to go ready to splash in the water after filling
Product was as it should be. Great help and timely response
Excellent company to do business with. They kept me informed on the status of my order.
Item was priced grea and shipped super fast. Thanks
Ordering was easy and y'all had what my dad wanted!
Got the parts faster than expected, in great shape and for the best price around. Thanks guys
Very good service. No surprises. Received in a timely manner. Got what I ordered on a hard to find part.
Overall good. Slightly longer delivery than expected.
Everything went well except the the sipping cost was $25 higher than what I paid at purchase. He post office said it was not calculated right by PartsVu. I paid the extra $25 because I had an appt with a mechanic to get serviced. I sent PartsVu a note, receipt and note from the Post Office. PartsVu refunded the $25, so I am pleased with my experience
First time ordering and will not be last. Fast shipping also. Received one wrong item. Called customer service and they sent correct part immediately. Great to speak to nice people on phone.
Very helpful and convenient service. I ordered a 100 hour service kit and it got to my house quick. I was missing a bottle of gear oil and contacted the company. They sent me my gear oil without any hesitation. I would recommend Parts Vu to anyone.
Smooth professional transaction! Previous orders fall into the same category.
Quick, easy and was able to get the boat ready for winter before the cold sets in.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Charles,
Thank you for your purchase and for your review. I am very sorry to hear about your experience. Unfortunately last week we did have some delays as our warehouse did indeed have inventory. I do sincerely apologize for the inconvenience. I see that you spoke with an associate who went ahead and canceled and refunded the items that you did not receive. If you do have any further questions or concerns please give us a call at 888-625-5460. Again I do apologize for any inconvenience or confusion as that is not our intention.
Happy holidays,
Jessica