On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
One of the bottles leaked lost some oil in the plastic bags
On time and correct no issues nothing damaged and everything was sent at one time
This order seemed to take very long time to get,3 or 4 days after your delivery date,seeing how close you are to me I thought I would get my parts on or before your advertised delivery date.
Had a 15% discount but was not added in? I entered the code and did not get the 15% off
Great experience! Super helpful staff and reasonably priced!
Great site, items were shipped in a timely manner.
When I ordered the part from your website it showed that it was in stock. After 3 days I checked on the shipment and it was not in stock. I ordered from your site because I was on a timeline for a service job. It came after 7-10day and it delayed my customers repair.
Lousy updates and tracking info, 12 days passed with no delivery info from "Parts Vu" I contacted customer support to check on or cancel the order with no luck... I could have, should have bought a prop locally, I would have had it the same day not 2-1/2 weeks later. Wasted two weeks of good weather on the water...Please UNSUBSCRIBE me from any further Parts VU notifications...
Quick and easy, shipping takes a little longer than expected, but got it in time.
The spark plugs are not the correct bones for my motor.
Easy to find what I wanted and process the order and it was the exact part I needed.
Very helpful but due to the yamaha isssue fro the part ordered it took forever to get and to tell you the truth had no idea it was showing up until it landed on my porch but very happy it came and hopefully this will be done in a week and i get back in the water
They could do way better packing this type of material. One of my jugs of oil were seeping and the shipping box was wet. They were laying in there sideways instead of standing.
Great experience overall. Package received on time.
We haven't installed yet, so can't really rate products.
Fantastic product, price I will order more stuffs next time
Great products and wonderful shipping. These parts are helpful and packaged to properly service your outboard
Awesome! Customer service was great! And received my parts very very quickly!
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members