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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Thanks for the great first time experience. Will use you all more in the future.
Quick and simple some parts took a bit to get but it all made it safely.
Fast shipping easy to order excellent communication.
I'm happy with the product and service! Thank you!
The Replacement filter appears to be smaller in overall size. Which appears to me would have less filtration. I'm assuming it was substituted because the OEM filter isn't available?
Item arrived in excellent condition and as described. The price was the best I have found.
FedEx didn't do so well. It sat in one location, 30 miles from my residence for 5 days. After two discussions with their customer service department, they finally put it on a truck and delivered it. This was not any fault of Parts Vu. I would have no problems dealing with them in the future.
Easy to find what I needed, decent sized order, quick order turnaround and delivery
All items were marked as in stock when ordered even with requesting the update to inventory and after ordered it was then on back order.
It met my expectations and arrived as described. Thank you!
Parts came quickly as ordered. One small gasket was found stapled to invoice… good idea, I did look around for it in the bag for a bit.
Received product in a timely manner, no worries…..
Box with oil filter inside shipping box was damaged.
Parts were easy to find and check out easy Parts were what I needed for my boat
Quick, easy, and the best price I could find for the item I needed.
Great service and prices. I haven't installed the anode yet but it looks to be the correct part.
Everything was in the box and in great condition. I was able to save about $50 versus buying it all from the dealer. Saved $300 doing all the work myself.
Came just like they list it. Packageing was done in a way nothing damaged in shipping.
Fit perfectly not much else could be said about a tiny grommet
Wrong size thermostat, diameter smaller and length. No way to know what temperature range it was to verify it was right or wrong.
Old air dam was black wrinkled finish.
Sent air dam silver painted?
Liked the black better.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John,
Thank you for your purchase, and more so for your review. Your feedback is important to us. I am happy to hear your orders arrived quickly. Yes, we do staple the gaskets to the corner of the invoice as the parts are tiny and easily lost among other parts. This way we can ensure that you the customer don't have to worry about fumbling around in the box. I hope all of your items arrived in great condition. If you have any questions or concerns please give us a call at 888-625-5460. Thank you again for your review.
Kindest regards,
Jessica