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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Great parts service, shipping costs are ridiculous
Their website is easy to navigate, and outstanding customer service. I also received the items I ordered in a timely manner.
My experience was strange. I placed the order and shortly got an email saying the item was backordered about 6 week. Then, less than an hour later I got another message saying that it shipped! Its since come in the mail and is in great shape.
Obviously a quick mix up but otherwise PartsVu was great.
Like always! Parts on time when available and great pricing!
Cover really does not fit, too small. It is the right one according to website
I order every year from partsvu. I have a 4 stroke yamaha. The oil change kit makes it easy.
Items backordered. Had to call and find out what was going on after 3 or 4 days of hearing nothing. Received all packages all is good.
Good selection, easy to navigate website, competitive pricing.
Easy to order on the website Received the correct order and arrived just as Part's Vu said it would. Hard to beat the service. Thank you
Relatively easy site to navigate and prices seem to be better than most.
Very happy with parts vu. Quality company. They keep you updated on your orders and any backorders. Great prices.
I was pleased@ the time frame for my shipment was received and as a result it has been installed
Thanks for your timely shipment
One order delivery confirmation was counted twice so second part of order wasn't included, (fuel filter and 2 seals).
But an email to Nina resulted in a very quick remedy and delivery of the two minor parts. Thanks Nina and the rest of crew. You all are great!
Great so far, good service. Delivered right on time as expected.
Simple and easy to search and purchase. Like to have an option to expedite shipment though.
Partsvu has been great to work with. Tech service is quick to respond with thorough answers and my orders show up in a timely manner.
I was pleased with the service I received when ordering the part.
The part worked well and fix my issue.
Overall it is a pleasure doing business with the company.
Thank you.
Marty
Great products, prices and shipping
Who could ask for anything more?!
I appreciate the email from you, asking if the order arrived. Great customer service (in an industry that is not exactly known for such a thing.) Thanks,
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cameron,
Thank you for your purchase and for your review. Your feedback is welcomed and appreciated. I am so sorry for any inconvenience when it comes to shipping. The cost of shipping international and domestic has increased and is steadily rising. In order to stay afloat, we must charge accordingly for shipping. We do our best with the international shipping prices in order to supply a flat fee across the board. PartsVu is always willing to work with you, we even pay up to 10% of the cost of your order toward your overall shipping cost. I do again apologize for the inconvenience as that is not our intention whatsoever.
Should you have any questions or concerns please reach out to us via email at [email protected] or give us a call at 888-625-5460. Thank you again for your feedback. We appreciate you.
Kind regards,
Jessica