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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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All parts were shipped and received on time. I will do business with you again.
Good product at a good price and fast delivery trusted name brand products
The spark plugs were delivered but the service manual I ordered (website did not state it was out of stock,) was not delivered. There was a message that it should be delivered by late May... about 3 months after order date.
Easy order, good communication, part was as expected. I would recommend.
Original order shipped the wrong part.
Cust service resolved and shipped replacement.
Very Please and everything did a wonderful job Everything went smooth and easy
Everything went smoothly. No issues equals good experience
Fast delivery and great products and great customer service.
Awesome service quick shipping. Everything you need in one box
Good service first time using the will definitely use in the future
Made my first purchase with PartsVu. Easy and accurate, the parts fit and my annual boat maintenance is done! I will be back next time I have a need for boat parts!
Called customer service for a few questions and the rep was polite and very helpful.
Customer service was very professional. 2 months is just 2 lengthy to have to wait for my order delivery
Hello Michael,
Thank you for your purchase and for your review. Your feedback is important to us. I do see that you did wait quite some time as you placed your order at the end of December, and it was not delivered until the middle of February. When the order was placed, we did follow up with an email advising you that the part was on backorder. When items are back-ordered all we can do is keep you the customer updated on the dates provided by the manufacturer and give you the option to cancel should you not want to wait. Currently, with the country facing crippling supply chain issues we are not exempt from the situation and we are also feeling the full effect of the national supply chain crisis. I am very sorry your order was back-ordered, unfortunately, it was out of our hands. I do see that once the item arrived to our warehouse we did have this shipped Priority rather than standard at no cost to you. I hope the item arrived well. Should you have any questions or concerns please give us a call at 888-625-5460. Again, we thank you for your feedback!
Kind regards,
Jessica
Very fast shipping. Never have to deal with customer service because the service is great, you always get what you order quickly
The service team told me the impellar kit was the item i needed but I since have discovered there is an item with just the impellar and gaskets for sale. I am out of town and haven't contacted customer service yet.
Thank You
Randy W. Tarr
All the parts I ordered were received very timely, even the back ordered parts were only a couple days behind the other parts. It was a very good experience, pricing was better than anywhere else also on genuine parts.
My experience was great. Items were correct and delivery was fast. Tracking was accurate
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From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Raymond,
Thank you for your order, and for your review. Your feedback is important to us. I do apologize for any inconvenience. All service and owners manuals are printed to order by Yamaha. They do take roughly 2 weeks to arrive, as advised in the email we sent you just under 2 hours from the time you placed the order, and before the order shipped. This service manual has been shipped by Yamaha and should arrive to us by the end of the day. Should it be received early enough it will ship to you today. If not it will ship tomorrow at the latest! If you have any questions or concerns please call us at 888-625-5460.
Kindly,
Jessica